Business phone system for solid waste collection companies

Solid waste collection companies in the United States

County Business Patterns counted 10,982 solid waste collection companies in the U.S. in 2023 (NAICS 562111, Solid Waste Collection). They employed 238,764 people in mid-March and paid $16.8 billion in annual payroll. The average establishment has 21.7 employees. That is 3.2 establishments for every 100,000 residents.

California has the most (907), followed by Texas (786), Florida (576), and New York (576). Relative to population, South Dakota leads with 7.2 per 100,000 residents, and District of Columbia has the fewest at 1.7.

Why the phone matters for solid waste collection companies

Waste haulers take calls about missed pickups, dumpster rentals and billing. Customers want quick answers when a pickup is missed.

Calls solid waste collection companies commonly handle:

• A customer calls about a missed pickup.
• A contractor calls to rent a roll-off dumpster.
• A business calls about adding service.
• The company calls customers about a holiday schedule.
• A customer calls about a billing question.

Texting and after-hours calls

Haulers text schedule changes and delivery confirmations.

After-hours calls are usually service requests for the next day.

How big solid waste collection companies are

43.6% of U.S. solid waste collection companies with employees had fewer than five people in March 2023. 61.3% had fewer than ten. Most phone decisions in this industry are made for small teams, where one shared number and sensible routing matter more than a desk phone per person.

Solid waste collection companies by state

Establishment counts for the 51 states (and DC) where Census published a figure, with the rate per 100,000 residents.

Largest metro areas for solid waste collection companies

Census published waste collection company counts for 564 metro and micropolitan areas. The 25 largest:

Callata vs. per-seat pricing for solid waste collection companies in the U.S.

The average U.S. waste collection company has 21.7 employees, so the comparison uses a 22-person team. On a per-user plan that headcount sets the bill: $548.90 a month on Ooma Office Pro or $660.00 on RingCentral RingEX Core at list price (checked September 28, 2026). Callata comes to $439.00 a month for 22 users ($99 a month with 5 users included, then $20 per additional user), below both.

Over a year, that is $2,652 less than RingCentral for a waste collection company in the U.S. of that size. Annual contracts lower some competitors' prices, so compare the plan you would actually sign.

How Callata works for solid waste collection companies

Callata is a business phone system priced at $99 a month with 5 users included, then $20 per additional user. Callata Office includes up to 3 local business numbers, unlimited inbound calling, 1,500 pooled outbound US and Canada minutes per user each month, a browser softphone that can also ring your cell, voicemail with transcription, call recording with AI summaries, business-hours routing and E911 on every number.

Texting from a local number requires carrier registration (10DLC), a one-time $49 fee. Porting an existing number is free.

AI agents are optional: an AI receptionist or scheduler can pick up when the team is busy or closed, take a message, send a text or email, or transfer the call. They draw on prepaid AI minutes ($0.25/minute), disclose that they are AI, and outbound AI calls require prior consent and are limited to 8am–9pm.