CallataGuidesBusiness phone system for solid waste collection companies in Worcester, MA
Solid waste collection companies in the Worcester, MA metro area: 51 establishments in 2023, the local area codes, and what phone service costs a 22-person team.
- Establishments
- 51CBP 2023
- Per 100k residents
- 5.8U.S. 3.2
- Rank
- 37th of 564areas by count
How many solid waste collection companies are in Worcester, MA?
There were 51 solid waste collection companies in the Worcester, MA metro area in 2023, according to Census County Business Patterns (NAICS 562111, Solid Waste Collection). By establishment count the area is 37th out of 564 areas with published figures for solid waste collection companies.
Measured against its 881,000 residents (2024 estimate), the area has 5.8 solid waste collection companies per 100,000 people; the U.S. rate is 3.2, so Worcester, MA is 79.2% above the national figure.
| Measure | Worcester, MA | Massachusetts | United States |
|---|---|---|---|
| Establishments | 51 | 273 | 10,982 |
| Mid-March employees | 1,641 (high noise) | 6,309 | 238,764 |
| Annual payroll | $126,092,000 (high noise) | $505,680,000 | $16,806,608,000 |
| Employees per establishment | — | 23.1 | 21.7 |
| Payroll per employee | — | $80,152 | $70,390 |
| Establishments per 100,000 residents | 5.8 | 3.8 | 3.2 |
Census County Business Patterns 2023 (mid-March employment; annual payroll). Employees and payroll flagged high-noise are shown but not used in the text. Residents: Census Vintage 2024 estimates.
How big solid waste collection companies in Worcester, MA are
Of the solid waste collection companies in Worcester, MA that had employees in March 2023, 34.7% had fewer than five (the U.S. share is 43.6%). 65.3% had fewer than ten. For a business of a few people, phone coverage is a staffing question as much as a technology one: someone has to be free to pick up, or the call needs somewhere sensible to go.
| Employment size | Establishments | Share | U.S. share |
|---|---|---|---|
| 1–4 employees | 17 | 34.7% | 43.6% |
| 5–9 employees | 15 | 30.6% | 17.8% |
| 10–19 employees | 7 | 14.3% | 14.5% |
| 20–49 employees | 5 | 10.2% | 13.6% |
| 50 or more employees | 5 | 10.2% | 10.6% |
Employment-size classes count establishments by mid-March 2023 employment. Establishments with no March employees are excluded from the size classes, so shares are of establishments with employees. Source: Census County Business Patterns 2023.
Why the phone matters for solid waste collection companies in Worcester, MA
Waste haulers take calls about missed pickups, dumpster rentals and billing. Customers want quick answers when a pickup is missed.
Typical inbound and outbound calls for solid waste collection companies in Worcester, MA:
- A customer calls about a missed pickup.
- A contractor calls to rent a roll-off dumpster.
- A customer calls about a billing question.
What solid waste collection companies text about
Haulers text schedule changes and delivery confirmations.
Team texting on Callata runs from your business number, so replies come from the practice or shop rather than someone's personal phone. It turns on after the one-time $49 carrier registration (10DLC) is approved.
What a phone system costs a waste collection company in Worcester, MA
Census did not publish a reliable employee count for solid waste collection companies in Worcester, MA, so this comparison uses the U.S. average of 22 people per establishment. Priced per seat, 22 users would run $660.00 a month on RingCentral RingEX Core and $548.90 on Ooma Office Pro (month-to-month list prices, checked September 28, 2026). Callata comes to $439.00 a month for 22 users ($99 a month with 5 users included, then $20 per additional user), below both.
Over a year, that is $2,652 less than RingCentral for a waste collection company in Worcester, MA of that size. Annual contracts lower some competitors' prices, so compare the plan you would actually sign.
| Provider (plan) | Pricing basis | Per month | Per year |
|---|---|---|---|
| Callata (Callata Office) | $99 incl. 5 users, $20 per extra user | $439.00 | $5,268.00 |
| Quo (Starter) | $19.00 per user | $418.00 | $5,016.00 |
| Nextiva (Core) | $23.00 per user | $506.00 | $6,072.00 |
| Ooma (Office Pro) | $24.95 per user | $548.90 | $6,586.80 |
| Dialpad (Standard) | $27.00 per user | $594.00 | $7,128.00 |
| RingCentral (RingEX Core) | $30.00 per user | $660.00 | $7,920.00 |
Competitor prices are each vendor's published month-to-month list price per user for its lowest plan that includes business calling and texting, checked September 28, 2026: Quo Starter $19, Nextiva Core $23, Ooma Office Pro $24.95 (Essentials excludes texting; one-time $29.95 activation not included), Dialpad Standard $27, RingCentral RingEX Core $30 ($20 billed annually). Prices exclude taxes and fees and may change; annual contracts lower some competitors' prices.
Getting a local number in Worcester, MA
NANPA records place the exchanges of the area's named cities and towns in 5 area codes. 508 has the most, with 181 of 459 exchanges (39%). A local number lets customers in Worcester, MA call without dialing out of area. Callata includes up to 3 local numbers, and which numbers are open in an area code depends on carrier inventory when you choose.
| Area code | Exchanges | Time zone | In service since | Overlay with |
|---|---|---|---|---|
| 508 | 181 | Eastern | 1988 | 774 |
| 774 | 129 | Eastern | 2001 | 508 |
| 978 | 123 | Eastern | 1997 | 351 |
| 351 | 21 | Eastern | 2001 | 978 |
| 413 | 5 | Eastern | 1947 | none |
Exchanges are NANPA-assigned central office codes (NPA-NXX) in the rate centers matched to the area's named places. Source: NANPA utilized code and NPA reports.
How Callata works for solid waste collection companies
For $99 a month, Callata puts a team of up to 5 on one plan ($20 for each person after that): up to 3 local numbers, unlimited inbound calls, a pooled allowance of 1,500 outbound US and Canada minutes per user, browser and cell calling, voicemail transcription with urgency triage, recorded calls with AI summaries and business-hours routing, with E911 on every number.
Porting a number you already use in Worcester, MA is free, and business texting is available once the carrier registration (10DLC) is approved; the registration carries a one-time $49 fee. Which specific numbers are open in a given area code depends on carrier inventory at the time you sign up.
AI agents are optional: an AI receptionist or scheduler can pick up when the team is busy or closed, take a message, send a text or email, or transfer the call. They draw on prepaid AI minutes ($0.25/minute), disclose that they are AI, and outbound AI calls require prior consent and are limited to 8am–9pm.
Frequently asked questions
How many solid waste collection companies are there in Worcester, MA?
Census County Business Patterns counted 51 solid waste collection companies in the Worcester, MA metro area in 2023.
What does a business phone system cost for a 22-person waste collection company?
At month-to-month list prices checked September 28, 2026, 22 users cost $660.00 a month on RingCentral RingEX Core and $548.90 on Ooma Office Pro. On Callata, $99 a month with 5 users included, then $20 per additional user, the same team pays $439.00.
What area code should a waste collection company in Worcester, MA use?
Area code 508 has the most assigned exchanges among the area's named places, followed by 774 and 978. If you already have a local number, you can port it to Callata for free.
Can an AI receptionist answer calls for a waste collection company?
Yes. Callata's optional AI agents can answer when the team is busy or closed, take a message, text, email or transfer the call. They disclose that they are AI and are billed from prepaid AI minutes at $0.25 per minute.