Business phone system for janitorial services

Janitorial services in the United States

County Business Patterns counted 67,799 janitorial services in the U.S. in 2023 (NAICS 561720, Janitorial Services). They employed 1,088,193 people in mid-March and paid $32.7 billion in annual payroll. The average establishment has 16.1 employees. That is 19.9 establishments for every 100,000 residents.

California has the most (6,956), followed by Florida (6,675), Texas (3,858), and New York (3,762). Relative to population, Montana leads with 44.8 per 100,000 residents, and West Virginia has the fewest at 11.0.

Why the phone matters for janitorial services

Commercial cleaning companies work nights and weekends, so the office and the crews are rarely in the same place. Clients need a reliable way to report issues and request extra service.

Calls janitorial services commonly handle:

• An office manager calls about a missed trash pickup.
• A prospect calls for a cleaning bid.
• A crew lead calls the office about supplies.
• The company calls a client about a schedule change.
• A client calls to request a deep clean.

Texting and after-hours calls

Companies text crew schedules and client service confirmations.

Crews work after hours, so routing between night supervisors and the office matters.

How big janitorial services are

61.3% of U.S. janitorial services with employees had fewer than five people in March 2023. 76.8% had fewer than ten. Most phone decisions in this industry are made for small teams, where one shared number and sensible routing matter more than a desk phone per person.

Janitorial services by state

Establishment counts for the 51 states (and DC) where Census published a figure, with the rate per 100,000 residents.

Largest metro areas for janitorial services

Census published janitorial company counts for 836 metro and micropolitan areas. The 25 largest:

Phone system pricing for a 16-person janitorial company

The average U.S. janitorial company has 16.1 employees, so the comparison uses a 16-person team. Per-seat business phone plans bill every one of those people. At month-to-month list prices checked September 28, 2026, 16 users on RingCentral RingEX Core cost $480.00 a month and 16 on Ooma Office Pro cost $399.20. On Callata the same 16 people cost $319.00 a month, less than either per-seat plan.

The annual difference against RingCentral's monthly list price comes to $1,932. Some vendors discount annual contracts; the table shows month-to-month prices.

How Callata works for janitorial services

Callata is a business phone system priced at $99 a month with 5 users included, then $20 per additional user. Callata Office includes up to 3 local business numbers, unlimited inbound calling, 1,500 pooled outbound US and Canada minutes per user each month, a browser softphone that can also ring your cell, voicemail with transcription, call recording with AI summaries, business-hours routing and E911 on every number.

Existing numbers can be ported at no charge, and team texting turns on after the one-time $49 carrier registration (10DLC) is approved.

Optional AI agents (receptionist, sales, support or scheduler) can answer calls after hours or when nobody picks up, take messages, text, email and transfer to your team. They are billed from prepaid AI minutes at $0.25 per minute, identify themselves as AI, and may only place outbound calls to people who consented, between 8am and 9pm.