CallataGuidesBusiness phone system for solid waste collection companies in Albany, NY
Solid waste collection companies in the Albany-Schenectady-Troy, NY metro area: 38 establishments in 2023, the local area codes, and what phone service costs a 20-person team.
- Establishments
- 38CBP 2023
- Employees
- 764mid-March 2023
- Per 100k residents
- 4.2U.S. 3.2
- Rank
- 50th of 564areas by count
The waste collection company market in Albany, NY
The Census Bureau's 2023 County Business Patterns lists 38 establishments classified as Solid Waste Collection (NAICS 562111) in the Albany-Schenectady-Troy, NY metro area. They employed 764 people in mid-March and paid $62.1 million in annual payroll. By establishment count the area is 50th out of 564 areas with published figures for solid waste collection companies.
Measured against its 913,000 residents (2024 estimate), the area has 4.2 solid waste collection companies per 100,000 people; the U.S. rate is 3.2, so Albany, NY is 28.8% above the national figure. The average establishment here has 20.1 employees, compared with 21.7 nationally. Payroll per employee comes to $81,237, 15.4% above the national $70,390.
| Measure | Albany, NY | New York | United States |
|---|---|---|---|
| Establishments | 38 | 576 | 10,982 |
| Mid-March employees | 764 (moderate noise) | 10,251 | 238,764 |
| Annual payroll | $62,065,000 (moderate noise) | $734,687,000 | $16,806,608,000 |
| Employees per establishment | 20.1 | 17.8 | 21.7 |
| Payroll per employee | $81,237 | $71,670 | $70,390 |
| Establishments per 100,000 residents | 4.2 | 2.9 | 3.2 |
Census County Business Patterns 2023 (mid-March employment; annual payroll). Employees and payroll flagged high-noise are shown but not used in the text. Residents: Census Vintage 2024 estimates.
Establishment size: solid waste collection companies in Albany, NY
Of the solid waste collection companies in Albany, NY that had employees in March 2023, 35.1% had fewer than five (the U.S. share is 43.6%). 59.5% had fewer than ten. Small teams usually share the phone: the person who answers is often also serving a customer or doing the job, which is when calls get missed.
| Employment size | Establishments | Share | U.S. share |
|---|---|---|---|
| 1–4 employees | 13 | 35.1% | 43.6% |
| 5–9 employees | 9 | 24.3% | 17.8% |
| 10–19 employees | 7 | 18.9% | 14.5% |
| 20–49 employees | 3 | 8.1% | 13.6% |
| 50 or more employees | 5 | 13.5% | 10.6% |
Employment-size classes count establishments by mid-March 2023 employment. Establishments with no March employees are excluded from the size classes, so shares are of establishments with employees. Source: Census County Business Patterns 2023.
What solid waste collection companies in Albany, NY use the phone for
Waste haulers take calls about missed pickups, dumpster rentals and billing. Customers want quick answers when a pickup is missed.
Calls a waste collection company in Albany, NY might handle in a typical week include:
- A customer calls about a billing question.
- A business calls about adding service.
- The company calls customers about a holiday schedule.
Texting customers
Haulers text schedule changes and delivery confirmations.
Texts sent from a local business number in Albany, NY have to be registered with carriers first (10DLC); on Callata that is a one-time $49 fee, after which the whole team can text from the shared number.
What a phone system costs a waste collection company in Albany, NY
The average waste collection company in Albany, NY has 20.1 employees, so a 20-person team is a reasonable benchmark. On a per-user plan that headcount sets the bill: $499.00 a month on Ooma Office Pro or $600.00 on RingCentral RingEX Core at list price (checked September 28, 2026). Callata comes to $399.00 a month for 20 users ($99 a month with 5 users included, then $20 per additional user), below both.
Over a year, that is $2,412 less than RingCentral for a waste collection company in Albany, NY of that size. Annual contracts lower some competitors' prices, so compare the plan you would actually sign.
| Provider (plan) | Pricing basis | Per month | Per year |
|---|---|---|---|
| Callata (Callata Office) | $99 incl. 5 users, $20 per extra user | $399.00 | $4,788.00 |
| Quo (Starter) | $19.00 per user | $380.00 | $4,560.00 |
| Nextiva (Core) | $23.00 per user | $460.00 | $5,520.00 |
| Ooma (Office Pro) | $24.95 per user | $499.00 | $5,988.00 |
| Dialpad (Standard) | $27.00 per user | $540.00 | $6,480.00 |
| RingCentral (RingEX Core) | $30.00 per user | $600.00 | $7,200.00 |
Competitor prices are each vendor's published month-to-month list price per user for its lowest plan that includes business calling and texting, checked September 28, 2026: Quo Starter $19, Nextiva Core $23, Ooma Office Pro $24.95 (Essentials excludes texting; one-time $29.95 activation not included), Dialpad Standard $27, RingCentral RingEX Core $30 ($20 billed annually). Prices exclude taxes and fees and may change; annual contracts lower some competitors' prices.
Local area codes for solid waste collection companies in Albany, NY
NANPA records place the exchanges of the area's named cities and towns in 3 area codes. 518 has the most, with 415 of 509 exchanges (82%). A local number lets customers in Albany, NY call without dialing out of area. Callata includes up to 3 local numbers, and which numbers are open in an area code depends on carrier inventory when you choose.
| Area code | Exchanges | Time zone | In service since | Overlay with |
|---|---|---|---|---|
| 518 | 415 | Eastern | 1947 | 838 |
| 838 | 91 | Eastern | 2017 | 518 |
| 845 | 3 | Eastern | 2000 | 329 |
Exchanges are NANPA-assigned central office codes (NPA-NXX) in the rate centers matched to the area's named places. Source: NANPA utilized code and NPA reports.
Setting up Callata for a waste collection company in Albany, NY
Callata is a business phone system priced at $99 a month with 5 users included, then $20 per additional user. Callata Office includes up to 3 local business numbers, unlimited inbound calling, 1,500 pooled outbound US and Canada minutes per user each month, a browser softphone that can also ring your cell, voicemail with transcription, call recording with AI summaries, business-hours routing and E911 on every number.
Porting a number you already use in Albany, NY is free, and business texting is available once the carrier registration (10DLC) is approved; the registration carries a one-time $49 fee. Which specific numbers are open in a given area code depends on carrier inventory at the time you sign up.
AI agents are optional: an AI receptionist or scheduler can pick up when the team is busy or closed, take a message, send a text or email, or transfer the call. They draw on prepaid AI minutes ($0.25/minute), disclose that they are AI, and outbound AI calls require prior consent and are limited to 8am–9pm.
Frequently asked questions
How many solid waste collection companies are there in Albany, NY?
Census County Business Patterns counted 38 solid waste collection companies in the Albany-Schenectady-Troy, NY metro area in 2023. They employed 764 people in mid-March.
What does a business phone system cost for a 20-person waste collection company?
At month-to-month list prices checked September 28, 2026, 20 users cost $600.00 a month on RingCentral RingEX Core and $499.00 on Ooma Office Pro. On Callata, $99 a month with 5 users included, then $20 per additional user, the same team pays $399.00.
What area code should a waste collection company in Albany, NY use?
Area code 518 has the most assigned exchanges among the area's named places, followed by 838 and 845. If you already have a local number, you can port it to Callata for free.
Can an AI receptionist answer calls for a waste collection company?
Yes. Callata's optional AI agents can answer when the team is busy or closed, take a message, text, email or transfer the call. They disclose that they are AI and are billed from prepaid AI minutes at $0.25 per minute.