Business phone system for solid waste collection companies in North Carolina

Solid waste collection companies in North Carolina by the numbers

The Census Bureau counted 393 solid waste collection companies in North Carolina in its 2023 County Business Patterns (NAICS 562111). They employed 7,385 people in mid-March and reported $445.4 million in annual payroll. That is the 7th highest count among the 51 states and DC with published figures. Solid waste collection companies make up 0.15% of the 258,169 business establishments in the state.

Per 100,000 residents (2024 estimate) North Carolina has 3.6 solid waste collection companies, 10.2% above the national rate of 3.2. The average establishment has 18.8 employees against 21.7 nationally. Payroll per employee is $60,310, 14.3% below the U.S. figure of $70,390.

Where solid waste collection companies in North Carolina are concentrated

Census published waste collection company counts for 25 metro or micropolitan areas that include part of North Carolina. The largest is Charlotte, NC-SC, with 99 establishments (a multi-state area; its count covers every state it spans). Single-state metro and micropolitan areas account for 65% of the statewide total; the rest are outside any published area or in areas Census suppressed.

Team sizes at solid waste collection companies in North Carolina

46.6% of North Carolina's solid waste collection companies with employees had fewer than five people in March 2023, compared with 43.6% nationally. 62.8% had fewer than ten. At that size the phone is shared, so routing (who rings, when, and what happens after hours) matters more than the number of desk phones.

Calls a waste collection company in North Carolina has to catch

Waste haulers take calls about missed pickups, dumpster rentals and billing. Customers want quick answers when a pickup is missed.

A few of the calls that come in to solid waste collection companies in North Carolina:

• A business calls about adding service.
• The company calls customers about a holiday schedule.
• A customer calls about a billing question.

Texting customers

Haulers text schedule changes and delivery confirmations.

Texting from a local number in North Carolina requires carrier registration (10DLC), a one-time $49 fee on Callata.

What a phone system costs a waste collection company in North Carolina

Solid waste collection companies in North Carolina average 18.8 employees, so the comparison uses a 19-person team. On a per-user plan that headcount sets the bill: $474.05 a month on Ooma Office Pro or $570.00 on RingCentral RingEX Core at list price (checked September 28, 2026). Callata comes to $379.00 a month for 19 users ($99 a month with 5 users included, then $20 per additional user), below both.

Over a year, that is $2,292 less than RingCentral for a waste collection company in North Carolina of that size. Annual contracts lower some competitors' prices, so compare the plan you would actually sign.

Area codes in North Carolina

North Carolina has 10 geographic area codes in service according to NANPA. Callata includes up to 3 local numbers, so a waste collection company can hold a number in more than one of them.

How Callata works for solid waste collection companies in North Carolina

Callata is a business phone system priced at $99 a month with 5 users included, then $20 per additional user. Callata Office includes up to 3 local business numbers, unlimited inbound calling, 1,500 pooled outbound US and Canada minutes per user each month, a browser softphone that can also ring your cell, voicemail with transcription, call recording with AI summaries, business-hours routing and E911 on every number.

Porting a number you already use in North Carolina is free, and business texting is available once the carrier registration (10DLC) is approved; the registration carries a one-time $49 fee. Which specific numbers are open in a given area code depends on carrier inventory at the time you sign up.

AI agents are optional: an AI receptionist or scheduler can pick up when the team is busy or closed, take a message, send a text or email, or transfer the call. They draw on prepaid AI minutes ($0.25/minute), disclose that they are AI, and outbound AI calls require prior consent and are limited to 8am–9pm.