Business phone system for carpet and upholstery cleaning services

Carpet and upholstery cleaning services in the United States

County Business Patterns counted 6,673 carpet and upholstery cleaning services in the U.S. in 2023 (NAICS 561740, Carpet and Upholstery Cleaning Services). They employed 36,157 people in mid-March and paid $1.5 billion in annual payroll. The average establishment has 5.4 employees. That is 2.0 establishments for every 100,000 residents.

California has the most (731), followed by Florida (638), Texas (405), and Illinois (296). Relative to population, North Dakota leads with 4.3 per 100,000 residents, and Mississippi has the fewest at 1.0.

Why the phone matters for carpet and upholstery cleaning services

Carpet cleaning is booked by phone, often after a spill or before a move. Quick answers on price and availability win jobs.

Calls carpet and upholstery cleaning services commonly handle:

• A tenant calls about cleaning before move-out.
• A homeowner calls about a pet stain.
• A property manager calls about multiple units.
• The company calls customers to confirm appointments.
• A customer calls about upholstery cleaning.

Texting and after-hours calls

Cleaners text appointment windows and arrival notices.

Water-damage calls can be urgent; others are routine bookings.

How big carpet and upholstery cleaning services are

72.4% of U.S. carpet and upholstery cleaning services with employees had fewer than five people in March 2023. 87.7% had fewer than ten. Most phone decisions in this industry are made for small teams, where one shared number and sensible routing matter more than a desk phone per person.

Carpet and upholstery cleaning services by state

Establishment counts for the 50 states (and DC) where Census published a figure, with the rate per 100,000 residents.

Largest metro areas for carpet and upholstery cleaning services

Census published carpet and upholstery cleaning company counts for 353 metro and micropolitan areas. The 25 largest:

Phone system pricing for a 5-person carpet and upholstery cleaning company

The average U.S. carpet and upholstery cleaning company has 5.4 employees, so the comparison uses a 5-person team. On a per-user plan that headcount sets the bill: $124.75 a month on Ooma Office Pro or $150.00 on RingCentral RingEX Core at list price (checked September 28, 2026). Callata comes to $99.00 a month for 5 users ($99 a month with 5 users included, then $20 per additional user), below both.

Over a year, that is $612 less than RingCentral for a carpet and upholstery cleaning company in the U.S. of that size. Annual contracts lower some competitors' prices, so compare the plan you would actually sign.

How Callata works for carpet and upholstery cleaning services

Callata Office costs $99 per month for up to 5 people, and each additional user is $20 a month. That covers up to 3 local numbers, calling from a browser or your cell, transcribed voicemail, recorded calls with AI summaries, after-hours routing and E911 on each number.

Texting from a local number requires carrier registration (10DLC), a one-time $49 fee. Porting an existing number is free.

AI agents are optional: an AI receptionist or scheduler can pick up when the team is busy or closed, take a message, send a text or email, or transfer the call. They draw on prepaid AI minutes ($0.25/minute), disclose that they are AI, and outbound AI calls require prior consent and are limited to 8am–9pm.