CallataGuidesBusiness phone system for solid waste collection companies in Boston, MA-NH
Solid waste collection companies in the Boston-Cambridge-Newton, MA-NH metro area: 189 establishments in 2023, the local area codes, and what phone service costs a 20-person team.
- Establishments
- 189CBP 2023
- Employees
- 3,706mid-March 2023
- Per 100k residents
- 3.8U.S. 3.2
- Rank
- 7th of 564areas by count
How many solid waste collection companies are in Boston, MA-NH?
County Business Patterns counts 189 solid waste collection companies (NAICS 562111, Solid Waste Collection) in the Boston-Cambridge-Newton, MA-NH metro area for 2023. Together they reported 3,706 mid-March employees and $305.0 million of payroll for the year. That ranks 7th of the 564 metro and micropolitan areas where Census published a count for this industry.
With 5.0 million residents in the Census 2024 estimate, that is 3.8 solid waste collection companies per 100,000 people, 16.5% above the national rate of 3.2. Establishments average 19.6 employees, 9.8% below the U.S. average of 21.7. Payroll per employee comes to $82,287, 16.9% above the national $70,390.
| Measure | Boston, MA-NH | Massachusetts | United States |
|---|---|---|---|
| Establishments | 189 | 273 | 10,982 |
| Mid-March employees | 3,706 | 6,309 | 238,764 |
| Annual payroll | $304,956,000 | $505,680,000 | $16,806,608,000 |
| Employees per establishment | 19.6 | 23.1 | 21.7 |
| Payroll per employee | $82,287 | $80,152 | $70,390 |
| Establishments per 100,000 residents | 3.8 | 3.8 | 3.2 |
Census County Business Patterns 2023 (mid-March employment; annual payroll). Employees and payroll flagged high-noise are shown but not used in the text. Residents: Census Vintage 2024 estimates.
Establishment size: solid waste collection companies in Boston, MA-NH
Of the solid waste collection companies in Boston, MA-NH that had employees in March 2023, 48.4% had fewer than five (the U.S. share is 43.6%). 66.5% had fewer than ten. Small teams usually share the phone: the person who answers is often also serving a customer or doing the job, which is when calls get missed.
| Employment size | Establishments | Share | U.S. share |
|---|---|---|---|
| 1–4 employees | 91 | 48.4% | 43.6% |
| 5–9 employees | 34 | 18.1% | 17.8% |
| 10–19 employees | 18 | 9.6% | 14.5% |
| 20–49 employees | 26 | 13.8% | 13.6% |
| 50 or more employees | 19 | 10.1% | 10.6% |
Employment-size classes count establishments by mid-March 2023 employment. Establishments with no March employees are excluded from the size classes, so shares are of establishments with employees. Source: Census County Business Patterns 2023.
Calls a waste collection company in Boston, MA-NH has to catch
Waste haulers take calls about missed pickups, dumpster rentals and billing. Customers want quick answers when a pickup is missed.
Calls a waste collection company in Boston, MA-NH might handle in a typical week include:
- A contractor calls to rent a roll-off dumpster.
- A customer calls about a billing question.
- A customer calls about a missed pickup.
Calls after closing time
After-hours calls are usually service requests for the next day.
Business-hours routing in Callata sends calls to voicemail, a teammate's cell or an AI agent once the day ends, and voicemails arrive transcribed with an urgency flag.
Callata vs. per-seat pricing for solid waste collection companies in Boston, MA-NH
The average waste collection company in Boston, MA-NH has 19.6 employees, so a 20-person team is a reasonable benchmark. On a per-user plan that headcount sets the bill: $499.00 a month on Ooma Office Pro or $600.00 on RingCentral RingEX Core at list price (checked September 28, 2026). On Callata the same 20 people cost $399.00 a month, less than either per-seat plan.
The annual difference against RingCentral's monthly list price comes to $2,412. Some vendors discount annual contracts; the table shows month-to-month prices.
| Provider (plan) | Pricing basis | Per month | Per year |
|---|---|---|---|
| Callata (Callata Office) | $99 incl. 5 users, $20 per extra user | $399.00 | $4,788.00 |
| Quo (Starter) | $19.00 per user | $380.00 | $4,560.00 |
| Nextiva (Core) | $23.00 per user | $460.00 | $5,520.00 |
| Ooma (Office Pro) | $24.95 per user | $499.00 | $5,988.00 |
| Dialpad (Standard) | $27.00 per user | $540.00 | $6,480.00 |
| RingCentral (RingEX Core) | $30.00 per user | $600.00 | $7,200.00 |
Competitor prices are each vendor's published month-to-month list price per user for its lowest plan that includes business calling and texting, checked September 28, 2026: Quo Starter $19, Nextiva Core $23, Ooma Office Pro $24.95 (Essentials excludes texting; one-time $29.95 activation not included), Dialpad Standard $27, RingCentral RingEX Core $30 ($20 billed annually). Prices exclude taxes and fees and may change; annual contracts lower some competitors' prices.
Local area codes for solid waste collection companies in Boston, MA-NH
NANPA records place the exchanges of the area's named cities and towns in 8 area codes. 781 has the most, with 763 of 3,063 exchanges (25%). Callata's plan includes up to 3 local numbers; you can pick them in the area codes your customers recognize, subject to carrier inventory, or port the number you already have for free.
| Area code | Exchanges | Time zone | In service since | Overlay with |
|---|---|---|---|---|
| 781 | 763 | Eastern | 1997 | 339 |
| 978 | 642 | Eastern | 1997 | 351 |
| 617 | 635 | Eastern | 1947 | 857 |
| 508 | 282 | Eastern | 1988 | 774 |
| 857 | 278 | Eastern | 2001 | 617 |
| 603 | 203 | Eastern | 1947 | none |
| 774 | 163 | Eastern | 2001 | 508 |
| 339 | 97 | Eastern | 2001 | 781 |
Exchanges are NANPA-assigned central office codes (NPA-NXX) in the rate centers matched to the area's named places. Source: NANPA utilized code and NPA reports.
How Callata works for solid waste collection companies
Callata Office costs $99 per month for up to 5 people, and each additional user is $20 a month. That covers up to 3 local numbers, calling from a browser or your cell, transcribed voicemail, recorded calls with AI summaries, after-hours routing and E911 on each number.
If you already have a number in Boston, MA-NH, porting it to Callata is free. Texting from a local number requires a one-time carrier registration (10DLC, $49), and the numbers available in any area code depend on carrier inventory when you choose them.
Optional AI agents (receptionist, sales, support or scheduler) can answer calls after hours or when nobody picks up, take messages, text, email and transfer to your team. They are billed from prepaid AI minutes at $0.25 per minute, identify themselves as AI, and may only place outbound calls to people who consented, between 8am and 9pm.
Frequently asked questions
How many solid waste collection companies are there in Boston, MA-NH?
Census County Business Patterns counted 189 solid waste collection companies in the Boston-Cambridge-Newton, MA-NH metro area in 2023. They employed 3,706 people in mid-March.
What does a business phone system cost for a 20-person waste collection company?
At month-to-month list prices checked September 28, 2026, 20 users cost $600.00 a month on RingCentral RingEX Core and $499.00 on Ooma Office Pro. On Callata, $99 a month with 5 users included, then $20 per additional user, the same team pays $399.00.
What area code should a waste collection company in Boston, MA-NH use?
Area code 781 has the most assigned exchanges among the area's named places, followed by 978 and 617. If you already have a local number, you can port it to Callata for free.
Can an AI receptionist answer calls for a waste collection company?
Yes. Callata's optional AI agents can answer when the team is busy or closed, take a message, text, email or transfer the call. They disclose that they are AI and are billed from prepaid AI minutes at $0.25 per minute.