CallataGuidesBusiness phone system for solid waste collection companies in Raleigh, NC
Solid waste collection companies in the Raleigh-Cary, NC metro area: 57 establishments in 2023, the local area codes, and what phone service costs an 18-person team.
- Establishments
- 57CBP 2023
- Employees
- 1,029mid-March 2023
- Per 100k residents
- 3.6U.S. 3.2
- Rank
- 36th of 564areas by count
How many solid waste collection companies are in Raleigh, NC?
There were 57 solid waste collection companies in the Raleigh-Cary, NC metro area in 2023, according to Census County Business Patterns (NAICS 562111, Solid Waste Collection). Together they reported 1,029 mid-March employees and $62.0 million of payroll for the year. That ranks 36th of the 564 metro and micropolitan areas where Census published a count for this industry.
With 1.6 million residents in the Census 2024 estimate, that is 3.6 solid waste collection companies per 100,000 people, 13.0% above the national rate of 3.2. Establishments average 18.1 employees, 17.0% below the U.S. average of 21.7. Payroll per employee comes to $60,298, 14.3% below the national $70,390.
| Measure | Raleigh, NC | North Carolina | United States |
|---|---|---|---|
| Establishments | 57 | 393 | 10,982 |
| Mid-March employees | 1,029 | 7,385 | 238,764 |
| Annual payroll | $62,047,000 | $445,392,000 | $16,806,608,000 |
| Employees per establishment | 18.1 | 18.8 | 21.7 |
| Payroll per employee | $60,298 | $60,310 | $70,390 |
| Establishments per 100,000 residents | 3.6 | 3.6 | 3.2 |
Census County Business Patterns 2023 (mid-March employment; annual payroll). Employees and payroll flagged high-noise are shown but not used in the text. Residents: Census Vintage 2024 estimates.
Team sizes at solid waste collection companies in Raleigh, NC
Of the solid waste collection companies in Raleigh, NC that had employees in March 2023, 54.7% had fewer than five (the U.S. share is 43.6%). 77.4% had fewer than ten. Small teams usually share the phone: the person who answers is often also serving a customer or doing the job, which is when calls get missed.
| Employment size | Establishments | Share | U.S. share |
|---|---|---|---|
| 1–4 employees | 29 | 54.7% | 43.6% |
| 5–9 employees | 12 | 22.6% | 17.8% |
| 10–19 employees | 7 | 13.2% | 14.5% |
| 20–49 employees | 5 | 9.4% | 13.6% |
| 50 or more employees | 0 | 0.0% | 10.6% |
Employment-size classes count establishments by mid-March 2023 employment. Establishments with no March employees are excluded from the size classes, so shares are of establishments with employees. Source: Census County Business Patterns 2023.
What solid waste collection companies in Raleigh, NC use the phone for
Waste haulers take calls about missed pickups, dumpster rentals and billing. Customers want quick answers when a pickup is missed.
Typical inbound and outbound calls for solid waste collection companies in Raleigh, NC:
- A customer calls about a billing question.
- A contractor calls to rent a roll-off dumpster.
- The company calls customers about a holiday schedule.
When nobody can pick up
After-hours calls are usually service requests for the next day.
Callata transcribes voicemail and triages it for urgency, so the first callback in the morning can go to the caller who needs it most.
Callata vs. per-seat pricing for solid waste collection companies in Raleigh, NC
The average waste collection company in Raleigh, NC has 18.1 employees, so an 18-person team is a reasonable benchmark. On a per-user plan that headcount sets the bill: $449.10 a month on Ooma Office Pro or $540.00 on RingCentral RingEX Core at list price (checked September 28, 2026). On Callata the same 18 people cost $359.00 a month, less than either per-seat plan.
The annual difference against RingCentral's monthly list price comes to $2,172. Some vendors discount annual contracts; the table shows month-to-month prices.
| Provider (plan) | Pricing basis | Per month | Per year |
|---|---|---|---|
| Callata (Callata Office) | $99 incl. 5 users, $20 per extra user | $359.00 | $4,308.00 |
| Quo (Starter) | $19.00 per user | $342.00 | $4,104.00 |
| Nextiva (Core) | $23.00 per user | $414.00 | $4,968.00 |
| Ooma (Office Pro) | $24.95 per user | $449.10 | $5,389.20 |
| Dialpad (Standard) | $27.00 per user | $486.00 | $5,832.00 |
| RingCentral (RingEX Core) | $30.00 per user | $540.00 | $6,480.00 |
Competitor prices are each vendor's published month-to-month list price per user for its lowest plan that includes business calling and texting, checked September 28, 2026: Quo Starter $19, Nextiva Core $23, Ooma Office Pro $24.95 (Essentials excludes texting; one-time $29.95 activation not included), Dialpad Standard $27, RingCentral RingEX Core $30 ($20 billed annually). Prices exclude taxes and fees and may change; annual contracts lower some competitors' prices.
Local area codes for solid waste collection companies in Raleigh, NC
NANPA records place the exchanges of the area's named cities and towns in 2 area codes. 919 has the most, with 439 of 602 exchanges (73%). Callata's plan includes up to 3 local numbers; you can pick them in the area codes your customers recognize, subject to carrier inventory, or port the number you already have for free.
| Area code | Exchanges | Time zone | In service since | Overlay with |
|---|---|---|---|---|
| 919 | 439 | Eastern | 1954 | 984 |
| 984 | 163 | Eastern | 2012 | 919 |
Exchanges are NANPA-assigned central office codes (NPA-NXX) in the rate centers matched to the area's named places. Source: NANPA utilized code and NPA reports.
Setting up Callata for a waste collection company in Raleigh, NC
Callata is a business phone system priced at $99 a month with 5 users included, then $20 per additional user. Callata Office includes up to 3 local business numbers, unlimited inbound calling, 1,500 pooled outbound US and Canada minutes per user each month, a browser softphone that can also ring your cell, voicemail with transcription, call recording with AI summaries, business-hours routing and E911 on every number.
If you already have a number in Raleigh, NC, porting it to Callata is free. Texting from a local number requires a one-time carrier registration (10DLC, $49), and the numbers available in any area code depend on carrier inventory when you choose them.
Optional AI agents (receptionist, sales, support or scheduler) can answer calls after hours or when nobody picks up, take messages, text, email and transfer to your team. They are billed from prepaid AI minutes at $0.25 per minute, identify themselves as AI, and may only place outbound calls to people who consented, between 8am and 9pm.
Frequently asked questions
How many solid waste collection companies are there in Raleigh, NC?
Census County Business Patterns counted 57 solid waste collection companies in the Raleigh-Cary, NC metro area in 2023. They employed 1,029 people in mid-March.
What does a business phone system cost for an 18-person waste collection company?
At month-to-month list prices checked September 28, 2026, 18 users cost $540.00 a month on RingCentral RingEX Core and $449.10 on Ooma Office Pro. On Callata, $99 a month with 5 users included, then $20 per additional user, the same team pays $359.00.
What area code should a waste collection company in Raleigh, NC use?
Area code 919 has the most assigned exchanges among the area's named places, followed by 984. If you already have a local number, you can port it to Callata for free.
Can an AI receptionist answer calls for a waste collection company?
Yes. Callata's optional AI agents can answer when the team is busy or closed, take a message, text, email or transfer the call. They disclose that they are AI and are billed from prepaid AI minutes at $0.25 per minute.