CallataGuidesSetup
Guides from Callata on setup for small businesses: 80 articles.
All guides
- 10DLC Brand Registration: What You Need to SubmitHow to register a 10DLC brand: brand types, the details carriers verify, vetting and trust scores, fees, and how to fix an unverified brand.
- 10DLC Campaign Registration: Use Cases and SamplesHow to register a 10DLC campaign that gets approved: pick the right use case, write the description, sample messages, opt-in flow and STOP/HELP replies.
- 10DLC Campaign Rejected? Reasons and How to Fix ItWhy carriers reject 10DLC campaigns, from vague descriptions to missing opt-in proof and website problems, with a specific fix for each one.
- 10DLC Fees Explained: Registration and Carrier CostsEvery 10DLC fee in one place: brand registration, vetting, campaign fees and per-message carrier fees, with a worked first-year cost example.
- After-Hours Call Handling Options for Small BusinessCompare voicemail, on-call forwarding, answering services and AI receptionists for after-hours calls, with costs to weigh, scripts, and a setup checklist.
- Alabama Call Recording Laws: One-Party ConsentAlabama lets you record a phone call if one party consents, under Ala. Code 13A-11-30 and 13A-11-31. Penalties, business rules and a compliance checklist.
- Alaska Call Recording Laws: One-Party ConsentAlaska allows recording a call with one party's consent under Alaska Stat. 42.20.310. What the law covers, penalties, and a recording policy for businesses.
- Area Code Overlays and 10-Digit Dialing ExplainedWhat an area code overlay is, why most of the US now dials 10 digits for local calls, and what overlays mean for your business number, signs and phone system.
- Arizona Call Recording Laws: One-Party ConsentArizona is one-party consent under A.R.S. 13-3005, but illegal recording is a felony with a civil remedy. What businesses need to know, plus a checklist.
- Arkansas Call Recording Laws: One-Party ConsentArkansas permits recording a call with one party's consent under Ark. Code 5-60-120 and bans possessing illegal recordings. Penalties and a checklist.
- Auto Attendant and IVR Script Examples for BusinessReady-to-adapt auto attendant scripts for main greetings, menus, after hours, holidays and hold, plus rules for menu design so callers reach a person fast.
- Business Call Forwarding: Types and How to Set It UpHow business call forwarding works: always, busy, no-answer and after-hours forwarding, ringing a cell alongside a desk phone, and mistakes to avoid.
- Business Hours Call Routing: How to Set It UpSet up time-based call routing: open and closed hours by day, time zones, ring times, what callers hear after hours, holidays, and a test plan before launch.
- Business Voicemail Greeting Scripts You Can CopyVoicemail greeting scripts for main lines, after hours, holidays, busy times, sales, support and staff, plus tips for recording them well.
- California Call Recording Laws: All-Party ConsentCalifornia requires every party's consent to record confidential calls and any cellphone call (Penal Code 632, 632.7). Penalties, damages, compliance.
- Call Recording Disclosure Scripts for BusinessesReady-to-use call recording disclosure scripts for greetings, live agents, outbound calls, transfers and voicemail, plus the state rules behind each one.
- Call Recording Laws by State: One-Party vs All-PartyState-by-state table of call recording consent laws for all 50 states and DC, with statutes, the all-party states, and a policy that works in every state.
- CNAM: How to Set Your Business Caller ID NameHow CNAM caller ID names work, the 15-character limit, why your name may not show on cellphones, how long updates take, and how to choose a name that fits.
- Colorado Call Recording Laws: One-Party ConsentColorado allows recording a call with one party's consent under C.R.S. 18-9-303. Wiretapping is a felony. What businesses need to know and a checklist.
- Connecticut Call Recording Laws: Consent or NoticeConnecticut needs all-party consent, a recorded warning or a beep tone to record phone calls under C.G.S. 52-570d, though criminal law is one-party.
- Customer Service Record (CSR) for Porting ExplainedA CSR shows exactly how your current carrier lists your account. Learn what it contains, how to request one, and how it prevents rejected number ports.
- Delaware Call Recording Laws: Conflicting StatutesDelaware's wiretap law allows one-party consent but its privacy law says all parties. What 11 Del. C. 2402 and 1335 require, penalties, and a safe policy.
- E911 for VoIP Business Phones: Setup and RulesHow 911 works on VoIP business phones: registered and dispatchable addresses, FCC rules for providers and businesses, when it fails, and a checklist.
- Florida Call Recording Laws: All-Party ConsentFlorida requires every party's prior consent to record a call under Fla. Stat. 934.03. It's a third-degree felony with civil damages. How businesses comply.
- Georgia Call Recording Laws: One-Party ConsentGeorgia allows recording a call with one party's consent under O.C.G.A. 16-11-66, but violations are felonies. Penalties, the Florida problem and a checklist.
- Hawaii Call Recording Laws: One-Party ConsentHawaii allows recording a call with one party's consent under HRS 803-42, with $10,000 statutory damages for violations. Private-place rules and a checklist.
- How to Choose an Area Code for Your Business NumberPick the right area code for a business line: match where customers are, handle overlays and metro borders, and check what is available before you print.
- How to Port a Business Phone Number, Step by StepMove your business number to a new provider without losing calls: what to gather, how to sign the LOA, when to cancel, and what to test after the port.
- Idaho Call Recording Laws: One-Party ConsentIdaho allows recording a call with one party's prior consent under Idaho Code 18-6702. Felony penalties, $1,000 minimum damages and stricter neighbors.
- Illinois Call Recording Laws: All-Party ConsentIllinois bars secretly recording a private conversation without all parties' consent (720 ILCS 5/14-2). Felony penalties, the business exemption, compliance.
- Indiana Call Recording Laws: One-Party ConsentIndiana lets a sender or receiver record a call, or consent to it, under Ind. Code 35-31.5-2-176 and 35-33.5-5-5. Felony penalties, civil damages, checklist.
- Interstate Call Recording: Which State's Law Applies?When a caller and your business are in different states, either recording law may apply. How courts decide, key cases, and a policy that works everywhere.
- Iowa Call Recording Laws: One-Party ConsentIowa allows recording a call you're on, or with one party's consent, under Iowa Code 808B.2 and 727.8. Class D felony penalties, civil damages, checklist.
- Kansas Call Recording Laws: One-Party ConsentKansas allows recording a call with the sender's or receiver's consent under K.S.A. 21-6101. Misdemeanor penalties, civil damages and a business checklist.
- Kari's Law: What Business Phone Systems Must DoKari's Law requires direct 911 dialing and 911 notifications on multi-line business phone systems. Learn who it covers, the dates, and how to comply.
- Kentucky Call Recording Laws: One-Party ConsentKentucky allows recording a call with one party's consent under KRS 526.010 and 526.020. Eavesdropping is a Class D felony. What businesses need to know.
- Letter of Authorization (LOA) for Number PortingWhat a porting LOA is, every field it asks for, who must sign it, and the small mismatches that get business number ports rejected by the losing carrier.
- Local vs Toll-Free Business Numbers: Which to ChooseCompare local and toll-free numbers for a small business: who pays for the call, texting rules, porting, caller trust, and when it makes sense to have both.
- Louisiana Call Recording Laws: One-Party ConsentLouisiana allows recording a call you're on, or with one party's consent, under La. R.S. 15:1303, but violations carry 2 to 10 years at hard labor. Checklist.
- Maine Call Recording Laws: One-Party ConsentMaine lets the sender or receiver of a call record it under 15 M.R.S. 709-710. Class C crime penalties, civil damages and New Hampshire's stricter rule.
- Maryland Call Recording Laws: All-Party ConsentMaryland requires all parties' prior consent to record a call under Cts. & Jud. Proc. 10-402. Felony penalties, $1,000 minimum damages and how to comply.
- Massachusetts Call Recording Laws: No Secret RecordingMassachusetts bans secretly recording calls without all parties' authority (G.L. c. 272, s. 99). Penalties, the Curtatone rule on notice, and how to comply.
- Michigan Call Recording Laws: The Participant QuestionMichigan bans eavesdropping without all parties' consent (MCL 750.539c), but courts split on whether participants may record. Penalties and a safe policy.
- Minnesota Call Recording Laws: One-Party ConsentMinnesota allows recording a call you're on, or with one party's consent, under Minn. Stat. 626A.02. Up to 5 years and $20,000, and $10,000 civil damages.
- Mississippi Call Recording Laws: One-Party ConsentMississippi allows recording a call you're on, or with one party's consent, under Miss. Code 41-29-531(e). Penalties, civil damages and a business checklist.
- Missouri Call Recording Laws: One-Party ConsentMissouri lets a party to a call record it, or consent to it, under Mo. Rev. Stat. 542.402. Class E felony penalties and $10,000 minimum civil damages.
- Montana Call Recording Laws: All Parties Must KnowMontana bars recording a conversation with a hidden device without all parties' knowledge (MCA 45-8-213), unless a warning is given. Penalties and compliance.
- Nebraska Call Recording Laws: One-Party ConsentNebraska allows recording a call you're on, or with one party's consent, under Neb. Rev. Stat. 86-290. Felony penalties and $10,000 minimum civil damages.
- Nevada Call Recording Laws: All-Party for Phone CallsNevada needs all parties' consent to record a phone call (NRS 200.620) but only one party for in-person talks. Category D felony penalties and how to comply.
- New Hampshire Call Recording Laws: All-Party ConsentNew Hampshire requires all parties' consent to record a call (RSA 570-A:2). A party who records with one-party consent commits a misdemeanor. How to comply.
- New Jersey Call Recording Laws: One-Party ConsentNew Jersey allows recording a call you're on, or with one party's consent, under N.J.S.A. 2A:156A-4. Third-degree crime penalties and civil damages explained.
- New Mexico Call Recording Laws: One-Party ConsentNew Mexico bars copying a phone message without a sender's or recipient's consent (N.M. Stat. 30-12-1), so one party can record. Penalties and damages.
- New York Call Recording Laws: One-Party ConsentNew York lets a sender or receiver record a call under Penal Law 250.00 and 250.05. Eavesdropping is a class E felony. Stricter neighbors and a checklist.
- North Carolina Call Recording Laws: One-Party ConsentNorth Carolina allows recording a call with one party's consent under N.C.G.S. 15A-287. Interception is a Class H felony. Civil damages and a checklist.
- North Dakota Call Recording Laws: One-Party ConsentNorth Dakota allows recording a call you're on, or with one party's consent, under N.D.C.C. 12.1-15-02. Felony penalties, the loitering rule, and a checklist.
- Number Port Rejected? Common Reasons and FixesWhy carriers reject number port requests, from name and address mismatches to wrong PINs and pending orders, and exactly what to change before resubmitting.
- How Long Does Number Porting Take? Realistic TimelineSimple ports must finish in one business day under FCC rules, but business ports often take longer. See each phase, what slows it down, and how to plan.
- Ohio Call Recording Laws: One-Party ConsentOhio allows recording a call you're on, or with one party's consent, under R.C. 2933.52. A fourth-degree felony with $10,000 minimum civil damages. Checklist.
- Oklahoma Call Recording Laws: One-Party ConsentOklahoma allows recording a call you're on, or with one party's consent, under 13 O.S. 176.4. Violations are Class D1 felonies with a $5,000 minimum fine.
- Oregon Call Recording Laws: One-Party for Phone CallsOregon needs one participant's consent to record a phone call but everyone informed for in-person talks (ORS 165.540). Penalties, damages, compliance.
- Pennsylvania Call Recording Laws: All-Party ConsentPennsylvania requires all parties' prior consent to record a call (18 Pa.C.S. 5703, 5704(4)). Third-degree felony penalties, civil damages, compliance.
- RAY BAUM'S Act: Dispatchable Location for 911What RAY BAUM'S Act Section 506 means for business phones: dispatchable location, fixed vs non-fixed devices, remote workers, deadlines, and how to comply.
- Rhode Island Call Recording Laws: One-Party ConsentRhode Island allows recording a call you're on, or with one party's consent, under R.I. Gen. Laws 11-35-21. Up to 5 years in prison and civil damages.
- SMS Opt-In Language Examples for Business TextingCopy-ready SMS opt-in wording for web forms, verbal consent, keywords and paper forms, plus confirmation, HELP and STOP replies that satisfy 10DLC review.
- South Carolina Call Recording Laws: One-Party ConsentSouth Carolina allows recording a call you're on, or with one party's consent, under S.C. Code 17-30-30. Civil damages start at $25,000. Checklist.
- South Dakota Call Recording Laws: One-Party ConsentSouth Dakota allows recording a call you're on, or with one party's consent, under SDCL 23A-35A-20. Felony penalties, no state civil remedy, and a checklist.
- STIR/SHAKEN Explained for Business CallersWhat STIR/SHAKEN caller ID authentication is, what A, B and C attestation mean, the FCC deadlines, and what a business should ask its phone provider.
- Tennessee Call Recording Laws: One-Party ConsentTennessee allows recording a call you're on, or with one party's consent, under Tenn. Code 39-13-601. Interception is a Class D felony. Rules and a checklist.
- Texas Call Recording Laws: One-Party ConsentTexas lets a party record a call, or a non-party record with a party's consent, under Penal Code 16.02. Felony penalties and $10,000 damages per occurrence.
- Toll-Free Verification for Business Texting ExplainedToll-free numbers can't send texts until verified. What verification requires, the EIN rule for 2026, common rejection reasons, and how it compares to 10DLC.
- Utah Call Recording Laws: One-Party ConsentUtah allows recording a call you're on, or with one party's consent, under Utah Code 77-23a-4. Third-degree felony penalties and $10,000 statutory damages.
- Vanity Phone Numbers for Business: How They WorkHow vanity numbers spell words on a keypad, local vs toll-free options, FCC rules on hoarding and brokering, and how to judge whether one is worth it.
- Vermont Call Recording Laws: Federal One-Party RuleVermont has no general call recording statute, so the federal one-party rule in 18 U.S.C. 2511 governs. What that means for businesses, plus State v. Geraw.
- Virginia Call Recording Laws: One-Party ConsentVirginia allows recording a call you're on, or with one party's consent, under Va. Code 19.2-62. Class 6 felony penalties and civil damages of $4,000 or more.
- Washington Call Recording Laws: All-Party ConsentWashington requires all parties' consent to record a private call (RCW 9.73.030), but a recorded announcement counts. Penalties, damages and compliance.
- Washington, DC Call Recording Laws: One-Party ConsentDC allows recording a call with one party's consent under D.C. Code 23-542, but Maryland next door requires all parties. Penalties, damages, checklist.
- West Virginia Call Recording Laws: One-Party ConsentWest Virginia allows recording a call you're on, or with one party's consent, under W. Va. Code 62-1D-3. Felony penalties, damages and stricter neighbors.
- What Is 10DLC? Business Texting Registration Explained10DLC is the US carrier system for business texts from local numbers. Learn how brands and campaigns work, who must register, and what happens if you don't.
- Wisconsin Call Recording Laws: One-Party ConsentWisconsin allows recording a call you're on, or with one party's consent, under Wis. Stat. 968.31. Class H felony penalties, civil damages, Illinois issue.
- Wyoming Call Recording Laws: One-Party ConsentWyoming allows recording a call you're on, or with one party's consent, under Wyo. Stat. 7-3-702. Felony penalties and civil damages of at least $1,000 a day.