Business phone system for funeral homes and funeral services

Funeral homes and funeral services in the United States

County Business Patterns counted 15,183 funeral homes and funeral services in the U.S. in 2023 (NAICS 812210, Funeral Homes and Funeral Services). They employed 107,566 people in mid-March and paid $4.7 billion in annual payroll. The average establishment has 7.1 employees. That is 4.5 establishments for every 100,000 residents.

New York has the most (1,027), followed by Texas (982), Pennsylvania (966), and California (794). Relative to population, West Virginia leads with 11.1 per 100,000 residents, and Hawaii has the fewest at 1.4.

Why the phone matters for funeral homes and funeral services

Funeral homes receive calls at any hour, often at a family's most difficult moment, so every call must be answered with care. Coordination with clergy, cemeteries and florists also happens by phone.

Calls funeral homes and funeral services commonly handle:

• A family calls after a death at home.
• A hospice calls about a transfer.
• A florist calls about a delivery.
• The funeral home calls a family to plan arrangements.
• A family calls about service times.

Texting and after-hours calls

Funeral homes text service details to families who request them.

Calls about a death come at any hour and must reach a staff member.

How big funeral homes and funeral services are

49.3% of U.S. funeral homes and funeral services with employees had fewer than five people in March 2023. 77.8% had fewer than ten. Most phone decisions in this industry are made for small teams, where one shared number and sensible routing matter more than a desk phone per person.

Funeral homes and funeral services by state

Establishment counts for the 51 states (and DC) where Census published a figure, with the rate per 100,000 residents.

Largest metro areas for funeral homes and funeral services

Census published funeral home counts for 727 metro and micropolitan areas. The 25 largest:

Phone system pricing for a 7-person funeral home

The average U.S. funeral home has 7.1 employees, so the comparison uses a 7-person team. Per-seat business phone plans bill every one of those people. At month-to-month list prices checked September 28, 2026, 7 users on RingCentral RingEX Core cost $210.00 a month and 7 on Ooma Office Pro cost $174.65. On Callata the same 7 people cost $139.00 a month, less than either per-seat plan.

The annual difference against RingCentral's monthly list price comes to $852. Some vendors discount annual contracts; the table shows month-to-month prices.

How Callata works for funeral homes and funeral services

For $99 a month, Callata puts a team of up to 5 on one plan ($20 for each person after that): up to 3 local numbers, unlimited inbound calls, a pooled allowance of 1,500 outbound US and Canada minutes per user, browser and cell calling, voicemail transcription with urgency triage, recorded calls with AI summaries and business-hours routing, with E911 on every number.

Existing numbers can be ported at no charge, and team texting turns on after the one-time $49 carrier registration (10DLC) is approved.

Optional AI agents (receptionist, sales, support or scheduler) can answer calls after hours or when nobody picks up, take messages, text, email and transfer to your team. They are billed from prepaid AI minutes at $0.25 per minute, identify themselves as AI, and may only place outbound calls to people who consented, between 8am and 9pm.