CallataGuidesBusiness phone system for funeral homes and funeral services in Delaware
55 funeral homes and funeral services operated in Delaware in 2023. Where they are, how big their teams are, and what phone service costs them.
- Establishments
- 55CBP 2023
- Employees
- 566mid-March 2023
- Per 100k residents
- 5.2U.S. 4.5
- State rank
- 43rd of 51by count
Funeral homes and funeral services in Delaware by the numbers
County Business Patterns counts 55 establishments in Delaware classified as Funeral Homes and Funeral Services (NAICS 812210) for 2023. They employed 566 people in mid-March and reported $24.4 million in annual payroll. That is the 43rd highest count among the 51 states and DC with published figures. Funeral homes and funeral services make up 0.19% of the 29,706 business establishments in the state.
Per 100,000 residents (2024 estimate) Delaware has 5.2 funeral homes and funeral services, 17.1% above the national rate of 4.5. The average establishment has 10.3 employees against 7.1 nationally. Payroll per employee is $43,152, in line with the U.S. figure of $43,650.
| Measure | Delaware | United States |
|---|---|---|
| Establishments | 55 | 15,183 |
| Mid-March employees | 566 | 107,566 |
| Annual payroll | $24,424,000 | $4,695,206,000 |
| Employees per establishment | 10.3 | 7.1 |
| Payroll per employee | $43,152 | $43,650 |
| Establishments per 100,000 residents | 5.2 | 4.5 |
Census County Business Patterns 2023 (mid-March employment; annual payroll). Employees and payroll flagged high-noise are shown but not used in the text. Residents: Census Vintage 2024 estimates.
Where funeral homes and funeral services in Delaware are concentrated
Census published funeral home counts for 3 metro or micropolitan areas that include part of Delaware. The largest is Philadelphia, PA-NJ-DE-MD, with 307 establishments (a multi-state area; its count covers every state it spans). Single-state metro and micropolitan areas account for 53% of the statewide total; the rest are outside any published area or in areas Census suppressed.
| Area | Establishments | Employees | Per 100k residents |
|---|---|---|---|
| Philadelphia, PA-NJ-DE-MD | 307 | 1,746 | 4.8 |
| Seaford, DE | 16 | 110 | 5.9 |
| Dover, DE | 13 | 136 | 6.7 |
Source: Census County Business Patterns 2023; population from Census Vintage 2024 estimates.
Team sizes at funeral homes and funeral services in Delaware
42.6% of Delaware's funeral homes and funeral services with employees had fewer than five people in March 2023, compared with 49.3% nationally. 64.8% had fewer than ten. That is the size of team where a missed call usually means nobody was free, not that nobody was on staff.
| Employment size | Establishments | Share | U.S. share |
|---|---|---|---|
| 1–4 employees | 23 | 42.6% | 49.3% |
| 5–9 employees | 12 | 22.2% | 28.5% |
| 10–19 employees | 12 | 22.2% | 16.6% |
| 20–49 employees | 7 | 13.0% | 5.0% |
| 50 or more employees | 0 | 0.0% | 0.6% |
Employment-size classes count establishments by mid-March 2023 employment. Establishments with no March employees are excluded from the size classes, so shares are of establishments with employees. Source: Census County Business Patterns 2023.
Calls a funeral home in Delaware has to catch
Funeral homes receive calls at any hour, often at a family's most difficult moment, so every call must be answered with care. Coordination with clergy, cemeteries and florists also happens by phone.
Calls a funeral home in Delaware might handle in a typical week include:
- A family calls after a death at home.
- A florist calls about a delivery.
- A family calls about service times.
After-hours calls
Calls about a death come at any hour and must reach a staff member.
Callata voicemail is transcribed and triaged for urgency, and business-hours routing decides where calls go once you close.
Phone system pricing for a 10-person funeral home
Funeral homes and funeral services in Delaware average 10.3 employees, so the comparison uses a 10-person team. On a per-user plan that headcount sets the bill: $249.50 a month on Ooma Office Pro or $300.00 on RingCentral RingEX Core at list price (checked September 28, 2026). On Callata the same 10 people cost $199.00 a month, less than either per-seat plan.
The annual difference against RingCentral's monthly list price comes to $1,212. Some vendors discount annual contracts; the table shows month-to-month prices.
| Provider (plan) | Pricing basis | Per month | Per year |
|---|---|---|---|
| Callata (Callata Office) | $99 incl. 5 users, $20 per extra user | $199.00 | $2,388.00 |
| Quo (Starter) | $19.00 per user | $190.00 | $2,280.00 |
| Nextiva (Core) | $23.00 per user | $230.00 | $2,760.00 |
| Ooma (Office Pro) | $24.95 per user | $249.50 | $2,994.00 |
| Dialpad (Standard) | $27.00 per user | $270.00 | $3,240.00 |
| RingCentral (RingEX Core) | $30.00 per user | $300.00 | $3,600.00 |
Competitor prices are each vendor's published month-to-month list price per user for its lowest plan that includes business calling and texting, checked September 28, 2026: Quo Starter $19, Nextiva Core $23, Ooma Office Pro $24.95 (Essentials excludes texting; one-time $29.95 activation not included), Dialpad Standard $27, RingCentral RingEX Core $30 ($20 billed annually). Prices exclude taxes and fees and may change; annual contracts lower some competitors' prices.
Area codes in Delaware
Delaware has 1 geographic area code in service according to NANPA. You can choose local numbers in the area codes your families know, subject to carrier inventory, or port your current number for free.
| Area code | Exchanges | Time zone | In service since | Overlay with |
|---|---|---|---|---|
| 302 | 656 | Eastern | 1947 | none |
Exchanges are NANPA-assigned central office codes (NPA-NXX) in the rate centers matched to the area's named places. Source: NANPA utilized code and NPA reports.
How Callata works for funeral homes and funeral services in Delaware
Callata is a business phone system priced at $99 a month with 5 users included, then $20 per additional user. Callata Office includes up to 3 local business numbers, unlimited inbound calling, 1,500 pooled outbound US and Canada minutes per user each month, a browser softphone that can also ring your cell, voicemail with transcription, call recording with AI summaries, business-hours routing and E911 on every number.
If you already have a number in Delaware, porting it to Callata is free. Texting from a local number requires a one-time carrier registration (10DLC, $49), and the numbers available in any area code depend on carrier inventory when you choose them.
Optional AI agents (receptionist, sales, support or scheduler) can answer calls after hours or when nobody picks up, take messages, text, email and transfer to your team. They are billed from prepaid AI minutes at $0.25 per minute, identify themselves as AI, and may only place outbound calls to people who consented, between 8am and 9pm.
Frequently asked questions
How many funeral homes and funeral services are in Delaware?
55 in 2023, according to Census County Business Patterns. They employed 566 people in mid-March.
Which Delaware metro area has the most funeral homes and funeral services?
Philadelphia, PA-NJ-DE-MD, with 307 establishments in 2023.
What does a phone system cost a 10-person funeral home?
$300.00 a month on RingCentral RingEX Core or $249.50 on Ooma Office Pro at month-to-month list prices (checked September 28, 2026); $199.00 on Callata ($99 a month with 5 users included, then $20 per additional user).
Do I need to register to text customers from a Delaware number?
Yes. US carriers require business texting from local numbers to be registered (10DLC). On Callata the registration is a one-time $49 fee, and texting turns on once it is approved.