Business phone system for coin-operated laundries and drycleaners

Coin-operated laundries and drycleaners in the United States

County Business Patterns counted 10,890 coin-operated laundries and drycleaners in the U.S. in 2023 (NAICS 812310, Coin-Operated Laundries and Drycleaners). They employed 41,351 people in mid-March and paid $1.1 billion in annual payroll. The average establishment has 3.8 employees. That is 3.2 establishments for every 100,000 residents.

New York has the most (2,213), followed by California (1,235), Texas (869), and Florida (705). Relative to population, New York leads with 11.1 per 100,000 residents, and Utah has the fewest at 1.2.

Why the phone matters for coin-operated laundries and drycleaners

Laundromats take calls about hours, machine availability and wash-and-fold service. Wash-and-fold and pickup services rely on phone and text.

Calls coin-operated laundries and drycleaners commonly handle:

• A customer calls about wash-and-fold turnaround.
• A customer calls about a machine that took money.
• A business calls about laundry service.
• The laundromat calls a customer when an order is ready.
• A customer calls about hours.

Texting and after-hours calls

Laundromats text order-ready notices.

After-hours calls are mostly hours questions.

How big coin-operated laundries and drycleaners are

75.4% of U.S. coin-operated laundries and drycleaners with employees had fewer than five people in March 2023. 94.0% had fewer than ten. Most phone decisions in this industry are made for small teams, where one shared number and sensible routing matter more than a desk phone per person.

Coin-operated laundries and drycleaners by state

Establishment counts for the 51 states (and DC) where Census published a figure, with the rate per 100,000 residents.

Largest metro areas for coin-operated laundries and drycleaners

Census published laundromat counts for 371 metro and micropolitan areas. The 25 largest:

Callata vs. per-seat pricing for coin-operated laundries and drycleaners in the U.S.

The average U.S. laundromat has 3.8 employees, so the comparison uses a 4-person team. Priced per seat, 4 users would run $120.00 a month on RingCentral RingEX Core and $99.80 on Ooma Office Pro (month-to-month list prices, checked September 28, 2026). On Callata the same 4 people cost $99.00 a month, less than either per-seat plan.

The annual difference against RingCentral's monthly list price comes to $252. Some vendors discount annual contracts; the table shows month-to-month prices.

How Callata works for coin-operated laundries and drycleaners

For $99 a month, Callata puts a team of up to 5 on one plan ($20 for each person after that): up to 3 local numbers, unlimited inbound calls, a pooled allowance of 1,500 outbound US and Canada minutes per user, browser and cell calling, voicemail transcription with urgency triage, recorded calls with AI summaries and business-hours routing, with E911 on every number.

Existing numbers can be ported at no charge, and team texting turns on after the one-time $49 carrier registration (10DLC) is approved.

Optional AI agents (receptionist, sales, support or scheduler) can answer calls after hours or when nobody picks up, take messages, text, email and transfer to your team. They are billed from prepaid AI minutes at $0.25 per minute, identify themselves as AI, and may only place outbound calls to people who consented, between 8am and 9pm.