Business phone system for funeral homes and funeral services in Illinois

Funeral homes and funeral services in Illinois by the numbers

County Business Patterns counts 743 establishments in Illinois classified as Funeral Homes and Funeral Services (NAICS 812210) for 2023. They employed 4,083 people in mid-March and reported $203.6 million in annual payroll. That is the 6th highest count among the 51 states and DC with published figures. Funeral homes and funeral services make up 0.23% of the 322,415 business establishments in the state.

Per 100,000 residents (2024 estimate) Illinois has 5.8 funeral homes and funeral services, 30.9% above the national rate of 4.5. The average establishment has 5.5 employees against 7.1 nationally. Payroll per employee is $49,876, 14.3% above the U.S. figure of $43,650.

Where funeral homes and funeral services in Illinois are concentrated

Census published funeral home counts for 31 metro or micropolitan areas that include part of Illinois. The largest is Chicago, IL-IN, with 405 establishments (a multi-state area; its count covers every state it spans). Single-state metro and micropolitan areas account for 24% of the statewide total; the rest are outside any published area or in areas Census suppressed.

Team sizes at funeral homes and funeral services in Illinois

60.4% of Illinois's funeral homes and funeral services with employees had fewer than five people in March 2023, compared with 49.3% nationally. 85.4% had fewer than ten. That is the size of team where a missed call usually means nobody was free, not that nobody was on staff.

Calls a funeral home in Illinois has to catch

Funeral homes receive calls at any hour, often at a family's most difficult moment, so every call must be answered with care. Coordination with clergy, cemeteries and florists also happens by phone.

Calls a funeral home in Illinois might handle in a typical week include:

• A family calls after a death at home.
• A florist calls about a delivery.
• A hospice calls about a transfer.

After-hours calls

Calls about a death come at any hour and must reach a staff member.

Callata voicemail is transcribed and triaged for urgency, and business-hours routing decides where calls go once you close.

Callata vs. per-seat pricing for funeral homes and funeral services in Illinois

Funeral homes and funeral services in Illinois average 5.5 employees, so the comparison uses a 5-person team. Priced per seat, 5 users would run $150.00 a month on RingCentral RingEX Core and $124.75 on Ooma Office Pro (month-to-month list prices, checked September 28, 2026). On Callata the same 5 people cost $99.00 a month, less than either per-seat plan.

The annual difference against RingCentral's monthly list price comes to $612. Some vendors discount annual contracts; the table shows month-to-month prices.

Area codes in Illinois

Illinois has 17 geographic area codes in service according to NANPA. You can choose local numbers in the area codes your families know, subject to carrier inventory, or port your current number for free.

How Callata works for funeral homes and funeral services in Illinois

Callata Office costs $99 per month for up to 5 people, and each additional user is $20 a month. That covers up to 3 local numbers, calling from a browser or your cell, transcribed voicemail, recorded calls with AI summaries, after-hours routing and E911 on each number.

If you already have a number in Illinois, porting it to Callata is free. Texting from a local number requires a one-time carrier registration (10DLC, $49), and the numbers available in any area code depend on carrier inventory when you choose them.

Optional AI agents (receptionist, sales, support or scheduler) can answer calls after hours or when nobody picks up, take messages, text, email and transfer to your team. They are billed from prepaid AI minutes at $0.25 per minute, identify themselves as AI, and may only place outbound calls to people who consented, between 8am and 9pm.