Business phone system for funeral homes and funeral services in Michigan

The funeral home industry in Michigan

County Business Patterns counts 535 establishments in Michigan classified as Funeral Homes and Funeral Services (NAICS 812210) for 2023. They employed 4,366 people in mid-March and reported $162.9 million in annual payroll. That is the 8th highest count among the 51 states and DC with published figures. Funeral homes and funeral services make up 0.23% of the 229,564 business establishments in the state.

Per 100,000 residents (2024 estimate) Michigan has 5.3 funeral homes and funeral services, 18.2% above the national rate of 4.5. The average establishment has 8.2 employees against 7.1 nationally. Payroll per employee is $37,306, 14.5% below the U.S. figure of $43,650.

Funeral homes and funeral services by metro area in Michigan

Census published funeral home counts for 32 metro or micropolitan areas that include part of Michigan. The largest is Detroit, MI, with 185 establishments. Single-state metro and micropolitan areas account for 84% of the statewide total; the rest are outside any published area or in areas Census suppressed.

Team sizes at funeral homes and funeral services in Michigan

43.2% of Michigan's funeral homes and funeral services with employees had fewer than five people in March 2023, compared with 49.3% nationally. 70.5% had fewer than ten. At that size the phone is shared, so routing (who rings, when, and what happens after hours) matters more than the number of desk phones.

Why the phone matters for funeral homes and funeral services in Michigan

Funeral homes receive calls at any hour, often at a family's most difficult moment, so every call must be answered with care. Coordination with clergy, cemeteries and florists also happens by phone.

Typical inbound and outbound calls for funeral homes and funeral services in Michigan:

• A hospice calls about a transfer.
• A family calls after a death at home.
• A family calls about service times.

Texting families

Funeral homes text service details to families who request them.

Texting from a local number in Michigan requires carrier registration (10DLC), a one-time $49 fee on Callata.

What a phone system costs a funeral home in Michigan

Funeral homes and funeral services in Michigan average 8.2 employees, so the comparison uses an 8-person team. On a per-user plan that headcount sets the bill: $199.60 a month on Ooma Office Pro or $240.00 on RingCentral RingEX Core at list price (checked September 28, 2026). Callata comes to $159.00 a month for 8 users ($99 a month with 5 users included, then $20 per additional user), below both.

Over a year, that is $972 less than RingCentral for a funeral home in Michigan of that size. Annual contracts lower some competitors' prices, so compare the plan you would actually sign.

Area codes in Michigan

Michigan has 13 geographic area codes in service according to NANPA. Callata includes up to 3 local numbers, so a funeral home can hold a number in more than one of them.

How Callata works for funeral homes and funeral services in Michigan

For $99 a month, Callata puts a team of up to 5 on one plan ($20 for each person after that): up to 3 local numbers, unlimited inbound calls, a pooled allowance of 1,500 outbound US and Canada minutes per user, browser and cell calling, voicemail transcription with urgency triage, recorded calls with AI summaries and business-hours routing, with E911 on every number.

Porting a number you already use in Michigan is free, and business texting is available once the carrier registration (10DLC) is approved; the registration carries a one-time $49 fee. Which specific numbers are open in a given area code depends on carrier inventory at the time you sign up.

AI agents are optional: an AI receptionist or scheduler can pick up when the team is busy or closed, take a message, send a text or email, or transfer the call. They draw on prepaid AI minutes ($0.25/minute), disclose that they are AI, and outbound AI calls require prior consent and are limited to 8am–9pm.