CallataGuidesBusiness phone system for funeral homes and funeral services in Madison, WI
Funeral homes and funeral services in the Madison, WI metro area: 35 establishments in 2023, the local area codes, and what phone service costs a 5-person team.
- Establishments
- 35CBP 2023
- Employees
- 172mid-March 2023
- Per 100k residents
- 4.9U.S. 4.5
- Rank
- 73rd of 727areas by count
The funeral home market in Madison, WI
County Business Patterns counts 35 funeral homes and funeral services (NAICS 812210, Funeral Homes and Funeral Services) in the Madison, WI metro area for 2023. They employed 172 people in mid-March and paid $9,694,000 in annual payroll. By establishment count the area is 73rd out of 727 areas with published figures for funeral homes and funeral services.
Measured against its 708,000 residents (2024 estimate), the area has 4.9 funeral homes and funeral services per 100,000 people; the U.S. rate is 4.5, so Madison, WI is 10.8% above the national figure. The average establishment here has 4.9 employees, compared with 7.1 nationally. Payroll per employee comes to $56,360, 29.1% above the national $43,650.
| Measure | Madison, WI | Wisconsin | United States |
|---|---|---|---|
| Establishments | 35 | 413 | 15,183 |
| Mid-March employees | 172 | 2,207 | 107,566 |
| Annual payroll | $9,694,000 | $108,426,000 | $4,695,206,000 |
| Employees per establishment | 4.9 | 5.3 | 7.1 |
| Payroll per employee | $56,360 | $49,128 | $43,650 |
| Establishments per 100,000 residents | 4.9 | 6.9 | 4.5 |
Census County Business Patterns 2023 (mid-March employment; annual payroll). Employees and payroll flagged high-noise are shown but not used in the text. Residents: Census Vintage 2024 estimates.
Team sizes at funeral homes and funeral services in Madison, WI
Of the funeral homes and funeral services in Madison, WI that had employees in March 2023, 67.6% had fewer than five (the U.S. share is 49.3%). 91.2% had fewer than ten. Small teams usually share the phone: the person who answers is often also serving a customer or doing the job, which is when calls get missed.
| Employment size | Establishments | Share | U.S. share |
|---|---|---|---|
| 1–4 employees | 23 | 67.6% | 49.3% |
| 5–9 employees | 8 | 23.5% | 28.5% |
| 10–19 employees | 3 | 8.8% | 16.6% |
| 20–49 employees | not published | — | 5.0% |
| 50 or more employees | 0 | 0.0% | 0.6% |
Employment-size classes count establishments by mid-March 2023 employment. Establishments with no March employees are excluded from the size classes, so shares are of establishments with employees. Source: Census County Business Patterns 2023.
What funeral homes and funeral services in Madison, WI use the phone for
Funeral homes receive calls at any hour, often at a family's most difficult moment, so every call must be answered with care. Coordination with clergy, cemeteries and florists also happens by phone.
Calls a funeral home in Madison, WI might handle in a typical week include:
- The funeral home calls a family to plan arrangements.
- A family calls after a death at home.
- A florist calls about a delivery.
What funeral homes and funeral services text about
Funeral homes text service details to families who request them.
Texts sent from a local business number in Madison, WI have to be registered with carriers first (10DLC); on Callata that is a one-time $49 fee, after which the whole team can text from the shared number.
What a phone system costs a funeral home in Madison, WI
The average funeral home in Madison, WI has 4.9 employees, so a 5-person team is a reasonable benchmark. Per-seat business phone plans bill every one of those people. At month-to-month list prices checked September 28, 2026, 5 users on RingCentral RingEX Core cost $150.00 a month and 5 on Ooma Office Pro cost $124.75. Callata comes to $99.00 a month for 5 users ($99 a month with 5 users included, then $20 per additional user), below both.
Over a year, that is $612 less than RingCentral for a funeral home in Madison, WI of that size. Annual contracts lower some competitors' prices, so compare the plan you would actually sign.
| Provider (plan) | Pricing basis | Per month | Per year |
|---|---|---|---|
| Callata (Callata Office) | $99 incl. 5 users, $20 per extra user | $99.00 | $1,188.00 |
| Quo (Starter) | $19.00 per user | $95.00 | $1,140.00 |
| Nextiva (Core) | $23.00 per user | $115.00 | $1,380.00 |
| Ooma (Office Pro) | $24.95 per user | $124.75 | $1,497.00 |
| Dialpad (Standard) | $27.00 per user | $135.00 | $1,620.00 |
| RingCentral (RingEX Core) | $30.00 per user | $150.00 | $1,800.00 |
Competitor prices are each vendor's published month-to-month list price per user for its lowest plan that includes business calling and texting, checked September 28, 2026: Quo Starter $19, Nextiva Core $23, Ooma Office Pro $24.95 (Essentials excludes texting; one-time $29.95 activation not included), Dialpad Standard $27, RingCentral RingEX Core $30 ($20 billed annually). Prices exclude taxes and fees and may change; annual contracts lower some competitors' prices.
Which area code to use in Madison, WI
NANPA records place the exchanges of the area's named cities and towns in 4 area codes. 608 has the most, with 345 of 365 exchanges (95%). A local number lets families in Madison, WI call without dialing out of area. Callata includes up to 3 local numbers, and which numbers are open in an area code depends on carrier inventory when you choose.
| Area code | Exchanges | Time zone | In service since | Overlay with |
|---|---|---|---|---|
| 608 | 345 | Central | 1955 | 353 |
| 920 | 10 | Central | 1997 | 274 |
| 353 | 8 | Central | 2023 | 608 |
| 274 | 2 | Central | 2023 | 920 |
Exchanges are NANPA-assigned central office codes (NPA-NXX) in the rate centers matched to the area's named places. Source: NANPA utilized code and NPA reports.
Setting up Callata for a funeral home in Madison, WI
For $99 a month, Callata puts a team of up to 5 on one plan ($20 for each person after that): up to 3 local numbers, unlimited inbound calls, a pooled allowance of 1,500 outbound US and Canada minutes per user, browser and cell calling, voicemail transcription with urgency triage, recorded calls with AI summaries and business-hours routing, with E911 on every number.
Porting a number you already use in Madison, WI is free, and business texting is available once the carrier registration (10DLC) is approved; the registration carries a one-time $49 fee. Which specific numbers are open in a given area code depends on carrier inventory at the time you sign up.
AI agents are optional: an AI receptionist or scheduler can pick up when the team is busy or closed, take a message, send a text or email, or transfer the call. They draw on prepaid AI minutes ($0.25/minute), disclose that they are AI, and outbound AI calls require prior consent and are limited to 8am–9pm.
Frequently asked questions
How many funeral homes and funeral services are there in Madison, WI?
Census County Business Patterns counted 35 funeral homes and funeral services in the Madison, WI metro area in 2023. They employed 172 people in mid-March.
What does a business phone system cost for a 5-person funeral home?
At month-to-month list prices checked September 28, 2026, 5 users cost $150.00 a month on RingCentral RingEX Core and $124.75 on Ooma Office Pro. On Callata, $99 a month with 5 users included, then $20 per additional user, the same team pays $99.00.
What area code should a funeral home in Madison, WI use?
Area code 608 has the most assigned exchanges among the area's named places, followed by 920 and 353. If you already have a local number, you can port it to Callata for free.
Can an AI receptionist answer calls for a funeral home?
Yes. Callata's optional AI agents can answer when the team is busy or closed, take a message, text, email or transfer the call. They disclose that they are AI and are billed from prepaid AI minutes at $0.25 per minute.