Business phone system for funeral homes and funeral services in Ohio

The funeral home industry in Ohio

Ohio had 784 funeral homes and funeral services in 2023, according to Census County Business Patterns (NAICS 812210, Funeral Homes and Funeral Services). They employed 4,998 people in mid-March and reported $196.0 million in annual payroll. That is the 5th highest count among the 51 states and DC with published figures. Funeral homes and funeral services make up 0.31% of the 255,049 business establishments in the state.

Per 100,000 residents (2024 estimate) Ohio has 6.6 funeral homes and funeral services, 47.8% above the national rate of 4.5. The average establishment has 6.4 employees against 7.1 nationally. Payroll per employee is $39,216, 10.2% below the U.S. figure of $43,650.

Where funeral homes and funeral services in Ohio are concentrated

Census published funeral home counts for 44 metro or micropolitan areas that include part of Ohio. The largest is Cleveland, OH, with 145 establishments. Single-state metro and micropolitan areas account for 79% of the statewide total; the rest are outside any published area or in areas Census suppressed.

Team sizes at funeral homes and funeral services in Ohio

51.1% of Ohio's funeral homes and funeral services with employees had fewer than five people in March 2023, compared with 49.3% nationally. 79.7% had fewer than ten. That is the size of team where a missed call usually means nobody was free, not that nobody was on staff.

Why the phone matters for funeral homes and funeral services in Ohio

Funeral homes receive calls at any hour, often at a family's most difficult moment, so every call must be answered with care. Coordination with clergy, cemeteries and florists also happens by phone.

A few of the calls that come in to funeral homes and funeral services in Ohio:

• A hospice calls about a transfer.
• A family calls about service times.
• A family calls after a death at home.

After-hours calls

Calls about a death come at any hour and must reach a staff member.

Callata voicemail is transcribed and triaged for urgency, and business-hours routing decides where calls go once you close.

Callata vs. per-seat pricing for funeral homes and funeral services in Ohio

Funeral homes and funeral services in Ohio average 6.4 employees, so the comparison uses a 6-person team. On a per-user plan that headcount sets the bill: $149.70 a month on Ooma Office Pro or $180.00 on RingCentral RingEX Core at list price (checked September 28, 2026). On Callata the same 6 people cost $119.00 a month, less than either per-seat plan.

The annual difference against RingCentral's monthly list price comes to $732. Some vendors discount annual contracts; the table shows month-to-month prices.

Area codes in Ohio

Ohio has 15 geographic area codes in service according to NANPA. You can choose local numbers in the area codes your families know, subject to carrier inventory, or port your current number for free.

How Callata works for funeral homes and funeral services in Ohio

Callata is a business phone system priced at $99 a month with 5 users included, then $20 per additional user. Callata Office includes up to 3 local business numbers, unlimited inbound calling, 1,500 pooled outbound US and Canada minutes per user each month, a browser softphone that can also ring your cell, voicemail with transcription, call recording with AI summaries, business-hours routing and E911 on every number.

If you already have a number in Ohio, porting it to Callata is free. Texting from a local number requires a one-time carrier registration (10DLC, $49), and the numbers available in any area code depend on carrier inventory when you choose them.

Optional AI agents (receptionist, sales, support or scheduler) can answer calls after hours or when nobody picks up, take messages, text, email and transfer to your team. They are billed from prepaid AI minutes at $0.25 per minute, identify themselves as AI, and may only place outbound calls to people who consented, between 8am and 9pm.