CallataGuidesBusiness phone system for funeral homes and funeral services in Wilmington, NC
Funeral homes and funeral services in the Wilmington, NC metro area: 18 establishments in 2023, the local area codes, and what phone service costs a 10-person team.
- Establishments
- 18CBP 2023
- Employees
- 171mid-March 2023
- Per 100k residents
- 3.7U.S. 4.5
- Rank
- 148th of 727areas by count
Funeral homes and funeral services in Wilmington, NC by the numbers
County Business Patterns counts 18 funeral homes and funeral services (NAICS 812210, Funeral Homes and Funeral Services) in the Wilmington, NC metro area for 2023. They employed 171 people in mid-March and paid $7,129,000 in annual payroll. By establishment count the area is 148th out of 727 areas with published figures for funeral homes and funeral services.
Measured against its 481,000 residents (2024 estimate), the area has 3.7 funeral homes and funeral services per 100,000 people; the U.S. rate is 4.5, so Wilmington, NC is 16.1% below the national figure. The average establishment here has 9.5 employees, compared with 7.1 nationally. Payroll per employee comes to $41,690, 4.5% below the national $43,650.
| Measure | Wilmington, NC | North Carolina | United States |
|---|---|---|---|
| Establishments | 18 | 518 | 15,183 |
| Mid-March employees | 171 (moderate noise) | 4,329 | 107,566 |
| Annual payroll | $7,129,000 | $163,925,000 | $4,695,206,000 |
| Employees per establishment | 9.5 | 8.4 | 7.1 |
| Payroll per employee | $41,690 | $37,867 | $43,650 |
| Establishments per 100,000 residents | 3.7 | 4.7 | 4.5 |
Census County Business Patterns 2023 (mid-March employment; annual payroll). Employees and payroll flagged high-noise are shown but not used in the text. Residents: Census Vintage 2024 estimates.
Establishment size: funeral homes and funeral services in Wilmington, NC
Of the funeral homes and funeral services in Wilmington, NC that had employees in March 2023, 42.9% had fewer than five (the U.S. share is 49.3%). 100.0% had fewer than ten. Small teams usually share the phone: the person who answers is often also serving a customer or doing the job, which is when calls get missed.
| Employment size | Establishments | Share | U.S. share |
|---|---|---|---|
| 1–4 employees | 6 | 42.9% | 49.3% |
| 5–9 employees | 8 | 57.1% | 28.5% |
| 10–19 employees | not published | — | 16.6% |
| 20–49 employees | not published | — | 5.0% |
| 50 or more employees | 0 | 0.0% | 0.6% |
Employment-size classes count establishments by mid-March 2023 employment. Establishments with no March employees are excluded from the size classes, so shares are of establishments with employees. Source: Census County Business Patterns 2023.
Why the phone matters for funeral homes and funeral services in Wilmington, NC
Funeral homes receive calls at any hour, often at a family's most difficult moment, so every call must be answered with care. Coordination with clergy, cemeteries and florists also happens by phone. That holds for funeral homes and funeral services in Wilmington, NC as much as anywhere.
Typical inbound and outbound calls for funeral homes and funeral services in Wilmington, NC:
- The funeral home calls a family to plan arrangements.
- A family calls after a death at home.
- A florist calls about a delivery.
Business texting for funeral homes and funeral services
Funeral homes text service details to families who request them.
Texts sent from a local business number in Wilmington, NC have to be registered with carriers first (10DLC); on Callata that is a one-time $49 fee, after which the whole team can text from the shared number.
Callata vs. per-seat pricing for funeral homes and funeral services in Wilmington, NC
The average funeral home in Wilmington, NC has 9.5 employees, so a 10-person team is a reasonable benchmark. Priced per seat, 10 users would run $300.00 a month on RingCentral RingEX Core and $249.50 on Ooma Office Pro (month-to-month list prices, checked September 28, 2026). Callata comes to $199.00 a month for 10 users ($99 a month with 5 users included, then $20 per additional user), below both.
Over a year, that is $1,212 less than RingCentral for a funeral home in Wilmington, NC of that size. Annual contracts lower some competitors' prices, so compare the plan you would actually sign.
| Provider (plan) | Pricing basis | Per month | Per year |
|---|---|---|---|
| Callata (Callata Office) | $99 incl. 5 users, $20 per extra user | $199.00 | $2,388.00 |
| Quo (Starter) | $19.00 per user | $190.00 | $2,280.00 |
| Nextiva (Core) | $23.00 per user | $230.00 | $2,760.00 |
| Ooma (Office Pro) | $24.95 per user | $249.50 | $2,994.00 |
| Dialpad (Standard) | $27.00 per user | $270.00 | $3,240.00 |
| RingCentral (RingEX Core) | $30.00 per user | $300.00 | $3,600.00 |
Competitor prices are each vendor's published month-to-month list price per user for its lowest plan that includes business calling and texting, checked September 28, 2026: Quo Starter $19, Nextiva Core $23, Ooma Office Pro $24.95 (Essentials excludes texting; one-time $29.95 activation not included), Dialpad Standard $27, RingCentral RingEX Core $30 ($20 billed annually). Prices exclude taxes and fees and may change; annual contracts lower some competitors' prices.
Getting a local number in Wilmington, NC
NANPA records place the exchanges of the area's named cities and towns in 2 area codes. 910 has the most, with 150 of 157 exchanges (96%). A local number lets families in Wilmington, NC call without dialing out of area. Callata includes up to 3 local numbers, and which numbers are open in an area code depends on carrier inventory when you choose.
| Area code | Exchanges | Time zone | In service since | Overlay with |
|---|---|---|---|---|
| 910 | 150 | Eastern | 1993 | 472 |
| 472 | 7 | Eastern | 2022 | 910 |
Exchanges are NANPA-assigned central office codes (NPA-NXX) in the rate centers matched to the area's named places. Source: NANPA utilized code and NPA reports.
How Callata works for funeral homes and funeral services
For $99 a month, Callata puts a team of up to 5 on one plan ($20 for each person after that): up to 3 local numbers, unlimited inbound calls, a pooled allowance of 1,500 outbound US and Canada minutes per user, browser and cell calling, voicemail transcription with urgency triage, recorded calls with AI summaries and business-hours routing, with E911 on every number.
Porting a number you already use in Wilmington, NC is free, and business texting is available once the carrier registration (10DLC) is approved; the registration carries a one-time $49 fee. Which specific numbers are open in a given area code depends on carrier inventory at the time you sign up.
AI agents are optional: an AI receptionist or scheduler can pick up when the team is busy or closed, take a message, send a text or email, or transfer the call. They draw on prepaid AI minutes ($0.25/minute), disclose that they are AI, and outbound AI calls require prior consent and are limited to 8am–9pm.
Frequently asked questions
How many funeral homes and funeral services are there in Wilmington, NC?
Census County Business Patterns counted 18 funeral homes and funeral services in the Wilmington, NC metro area in 2023. They employed 171 people in mid-March.
What does a business phone system cost for a 10-person funeral home?
At month-to-month list prices checked September 28, 2026, 10 users cost $300.00 a month on RingCentral RingEX Core and $249.50 on Ooma Office Pro. On Callata, $99 a month with 5 users included, then $20 per additional user, the same team pays $199.00.
What area code should a funeral home in Wilmington, NC use?
Area code 910 has the most assigned exchanges among the area's named places, followed by 472. If you already have a local number, you can port it to Callata for free.
Can an AI receptionist answer calls for a funeral home?
Yes. Callata's optional AI agents can answer when the team is busy or closed, take a message, text, email or transfer the call. They disclose that they are AI and are billed from prepaid AI minutes at $0.25 per minute.