Business phone system for funeral homes and funeral services in Utah

The funeral home industry in Utah

County Business Patterns counts 100 establishments in Utah classified as Funeral Homes and Funeral Services (NAICS 812210) for 2023. They employed 848 people in mid-March and reported $40.2 million in annual payroll. That is the 36th highest count among the 51 states and DC with published figures. Funeral homes and funeral services make up 0.10% of the 95,494 business establishments in the state.

Per 100,000 residents (2024 estimate) Utah has 2.9 funeral homes and funeral services, 36.1% below the national rate of 4.5. The average establishment has 8.5 employees against 7.1 nationally. Payroll per employee is $47,455, 8.7% above the U.S. figure of $43,650.

Utah's largest markets for funeral homes and funeral services

Census published funeral home counts for 7 metro or micropolitan areas that include part of Utah. The largest is Salt Lake City, UT, with 26 establishments. Single-state metro and micropolitan areas account for 76% of the statewide total; the rest are outside any published area or in areas Census suppressed.

Team sizes at funeral homes and funeral services in Utah

46.5% of Utah's funeral homes and funeral services with employees had fewer than five people in March 2023, compared with 49.3% nationally. 73.7% had fewer than ten. At that size the phone is shared, so routing (who rings, when, and what happens after hours) matters more than the number of desk phones.

Calls a funeral home in Utah has to catch

Funeral homes receive calls at any hour, often at a family's most difficult moment, so every call must be answered with care. Coordination with clergy, cemeteries and florists also happens by phone. That holds for funeral homes and funeral services in Utah as much as anywhere.

A few of the calls that come in to funeral homes and funeral services in Utah:

• A family calls after a death at home.
• The funeral home calls a family to plan arrangements.
• A hospice calls about a transfer.

Texting families

Funeral homes text service details to families who request them.

Texting from a local number in Utah requires carrier registration (10DLC), a one-time $49 fee on Callata.

Phone system pricing for an 8-person funeral home

Funeral homes and funeral services in Utah average 8.5 employees, so the comparison uses an 8-person team. Per-seat business phone plans bill every one of those people. At month-to-month list prices checked September 28, 2026, 8 users on RingCentral RingEX Core cost $240.00 a month and 8 on Ooma Office Pro cost $199.60. Callata comes to $159.00 a month for 8 users ($99 a month with 5 users included, then $20 per additional user), below both.

Over a year, that is $972 less than RingCentral for a funeral home in Utah of that size. Annual contracts lower some competitors' prices, so compare the plan you would actually sign.

Area codes in Utah

Utah has 3 geographic area codes in service according to NANPA. Callata includes up to 3 local numbers, so a funeral home can hold a number in more than one of them.

How Callata works for funeral homes and funeral services in Utah

Callata Office costs $99 per month for up to 5 people, and each additional user is $20 a month. That covers up to 3 local numbers, calling from a browser or your cell, transcribed voicemail, recorded calls with AI summaries, after-hours routing and E911 on each number.

Porting a number you already use in Utah is free, and business texting is available once the carrier registration (10DLC) is approved; the registration carries a one-time $49 fee. Which specific numbers are open in a given area code depends on carrier inventory at the time you sign up.

AI agents are optional: an AI receptionist or scheduler can pick up when the team is busy or closed, take a message, send a text or email, or transfer the call. They draw on prepaid AI minutes ($0.25/minute), disclose that they are AI, and outbound AI calls require prior consent and are limited to 8am–9pm.