Business phone system for pet care services (except veterinary)

Pet care services (except veterinary) in the United States

County Business Patterns counted 25,551 pet care services (except veterinary) in the U.S. in 2023 (NAICS 812910, Pet Care (except Veterinary) Services). They employed 175,116 people in mid-March and paid $4.9 billion in annual payroll. The average establishment has 6.9 employees. That is 7.5 establishments for every 100,000 residents.

California has the most (2,591), followed by Texas (2,001), Florida (1,923), and New York (1,308). Relative to population, New Hampshire leads with 14.8 per 100,000 residents, and Hawaii has the fewest at 3.6.

Why the phone matters for pet care services (except veterinary)

Groomers, boarding kennels and pet sitters take bookings and status calls from owners who want to know their pet is fine. Clear communication keeps clients loyal.

Calls pet care services (except veterinary) commonly handle:

• An owner calls to book grooming.
• An owner calls to check on a boarded dog.
• An owner calls about boarding availability for a holiday.
• The business calls an owner when a pet is ready.
• An owner calls about vaccination requirements.

Texting and after-hours calls

Pet care businesses text pickup notices and photos.

Owners traveling may call outside business hours.

How big pet care services (except veterinary) are

57.7% of U.S. pet care services (except veterinary) with employees had fewer than five people in March 2023. 77.7% had fewer than ten. Most phone decisions in this industry are made for small teams, where one shared number and sensible routing matter more than a desk phone per person.

Pet care services (except veterinary) by state

Establishment counts for the 51 states (and DC) where Census published a figure, with the rate per 100,000 residents.

Largest metro areas for pet care services (except veterinary)

Census published pet care business counts for 667 metro and micropolitan areas. The 25 largest:

Phone system pricing for a 7-person pet care business

The average U.S. pet care business has 6.9 employees, so the comparison uses a 7-person team. On a per-user plan that headcount sets the bill: $174.65 a month on Ooma Office Pro or $210.00 on RingCentral RingEX Core at list price (checked September 28, 2026). Callata comes to $139.00 a month for 7 users ($99 a month with 5 users included, then $20 per additional user), below both.

Over a year, that is $852 less than RingCentral for a pet care business in the U.S. of that size. Annual contracts lower some competitors' prices, so compare the plan you would actually sign.

How Callata works for pet care services (except veterinary)

Callata is a business phone system priced at $99 a month with 5 users included, then $20 per additional user. Callata Office includes up to 3 local business numbers, unlimited inbound calling, 1,500 pooled outbound US and Canada minutes per user each month, a browser softphone that can also ring your cell, voicemail with transcription, call recording with AI summaries, business-hours routing and E911 on every number.

Texting from a local number requires carrier registration (10DLC), a one-time $49 fee. Porting an existing number is free.

AI agents are optional: an AI receptionist or scheduler can pick up when the team is busy or closed, take a message, send a text or email, or transfer the call. They draw on prepaid AI minutes ($0.25/minute), disclose that they are AI, and outbound AI calls require prior consent and are limited to 8am–9pm.