CallataGuidesBusiness phone system for funeral homes and funeral services in Scranton, PA
Funeral homes and funeral services in the Scranton--Wilkes-Barre, PA metro area: 62 establishments in 2023, the local area codes, and what phone service costs a 3-person team.
- Establishments
- 62CBP 2023
- Employees
- 188mid-March 2023
- Per 100k residents
- 10.8U.S. 4.5
- Rank
- 37th of 727areas by count
Funeral homes and funeral services in Scranton, PA by the numbers
The Census Bureau's 2023 County Business Patterns lists 62 establishments classified as Funeral Homes and Funeral Services (NAICS 812210) in the Scranton--Wilkes-Barre, PA metro area. They employed 188 people in mid-March and paid $7,732,000 in annual payroll. By establishment count the area is 37th out of 727 areas with published figures for funeral homes and funeral services.
Measured against its 574,000 residents (2024 estimate), the area has 10.8 funeral homes and funeral services per 100,000 people; the U.S. rate is 4.5, so Scranton, PA is 142.0% above the national figure. The average establishment here has 3.0 employees, compared with 7.1 nationally. Payroll per employee comes to $41,128, 5.8% below the national $43,650.
| Measure | Scranton, PA | Pennsylvania | United States |
|---|---|---|---|
| Establishments | 62 | 966 | 15,183 |
| Mid-March employees | 188 | 4,901 | 107,566 |
| Annual payroll | $7,732,000 | $203,513,000 | $4,695,206,000 |
| Employees per establishment | 3.0 | 5.1 | 7.1 |
| Payroll per employee | $41,128 | $41,525 | $43,650 |
| Establishments per 100,000 residents | 10.8 | 7.4 | 4.5 |
Census County Business Patterns 2023 (mid-March employment; annual payroll). Employees and payroll flagged high-noise are shown but not used in the text. Residents: Census Vintage 2024 estimates.
How big funeral homes and funeral services in Scranton, PA are
Of the funeral homes and funeral services in Scranton, PA that had employees in March 2023, 82.3% had fewer than five (the U.S. share is 49.3%). 95.2% had fewer than ten. Small teams usually share the phone: the person who answers is often also serving a customer or doing the job, which is when calls get missed.
| Employment size | Establishments | Share | U.S. share |
|---|---|---|---|
| 1–4 employees | 51 | 82.3% | 49.3% |
| 5–9 employees | 8 | 12.9% | 28.5% |
| 10–19 employees | 3 | 4.8% | 16.6% |
| 20–49 employees | not published | — | 5.0% |
| 50 or more employees | 0 | 0.0% | 0.6% |
Employment-size classes count establishments by mid-March 2023 employment. Establishments with no March employees are excluded from the size classes, so shares are of establishments with employees. Source: Census County Business Patterns 2023.
Calls a funeral home in Scranton, PA has to catch
Funeral homes receive calls at any hour, often at a family's most difficult moment, so every call must be answered with care. Coordination with clergy, cemeteries and florists also happens by phone. That holds for funeral homes and funeral services in Scranton, PA as much as anywhere.
A few of the calls that come in to funeral homes and funeral services in Scranton, PA:
- A family calls about service times.
- A florist calls about a delivery.
- The funeral home calls a family to plan arrangements.
Business texting for funeral homes and funeral services
Funeral homes text service details to families who request them.
Texts sent from a local business number in Scranton, PA have to be registered with carriers first (10DLC); on Callata that is a one-time $49 fee, after which the whole team can text from the shared number.
What a phone system costs a funeral home in Scranton, PA
The average funeral home in Scranton, PA has 3.0 employees, so a 3-person team is a reasonable benchmark. Per-seat business phone plans bill every one of those people. At month-to-month list prices checked September 28, 2026, 3 users on RingCentral RingEX Core cost $90.00 a month and 3 on Ooma Office Pro cost $74.85. Callata costs $99.00 a month ($99 a month with 5 users included, then $20 per additional user), so at this team size both per-seat plans are cheaper; Callata drops below them from 4 users.
At this team size the per-seat plans cost less than Callata's $99 base price, which already covers 5 users; Callata becomes the lower price from 4 users.
| Provider (plan) | Pricing basis | Per month | Per year |
|---|---|---|---|
| Callata (Callata Office) | $99 incl. 5 users, $20 per extra user | $99.00 | $1,188.00 |
| Quo (Starter) | $19.00 per user | $57.00 | $684.00 |
| Nextiva (Core) | $23.00 per user | $69.00 | $828.00 |
| Ooma (Office Pro) | $24.95 per user | $74.85 | $898.20 |
| Dialpad (Standard) | $27.00 per user | $81.00 | $972.00 |
| RingCentral (RingEX Core) | $30.00 per user | $90.00 | $1,080.00 |
Competitor prices are each vendor's published month-to-month list price per user for its lowest plan that includes business calling and texting, checked September 28, 2026: Quo Starter $19, Nextiva Core $23, Ooma Office Pro $24.95 (Essentials excludes texting; one-time $29.95 activation not included), Dialpad Standard $27, RingCentral RingEX Core $30 ($20 billed annually). Prices exclude taxes and fees and may change; annual contracts lower some competitors' prices.
Which area code to use in Scranton, PA
NANPA records place the exchanges of the area's named cities and towns in 4 area codes. 570 has the most, with 254 of 342 exchanges (74%). A local number lets families in Scranton, PA call without dialing out of area. Callata includes up to 3 local numbers, and which numbers are open in an area code depends on carrier inventory when you choose.
| Area code | Exchanges | Time zone | In service since | Overlay with |
|---|---|---|---|---|
| 570 | 254 | Eastern | 1998 | 272 |
| 272 | 85 | Eastern | 2013 | 570 |
| 717 | 2 | Eastern | 1947 | 223 |
| 223 | 1 | Eastern | 2017 | 717 |
Exchanges are NANPA-assigned central office codes (NPA-NXX) in the rate centers matched to the area's named places. Source: NANPA utilized code and NPA reports.
How Callata works for funeral homes and funeral services
For $99 a month, Callata puts a team of up to 5 on one plan ($20 for each person after that): up to 3 local numbers, unlimited inbound calls, a pooled allowance of 1,500 outbound US and Canada minutes per user, browser and cell calling, voicemail transcription with urgency triage, recorded calls with AI summaries and business-hours routing, with E911 on every number.
Porting a number you already use in Scranton, PA is free, and business texting is available once the carrier registration (10DLC) is approved; the registration carries a one-time $49 fee. Which specific numbers are open in a given area code depends on carrier inventory at the time you sign up.
AI agents are optional: an AI receptionist or scheduler can pick up when the team is busy or closed, take a message, send a text or email, or transfer the call. They draw on prepaid AI minutes ($0.25/minute), disclose that they are AI, and outbound AI calls require prior consent and are limited to 8am–9pm.
Frequently asked questions
How many funeral homes and funeral services are there in Scranton, PA?
Census County Business Patterns counted 62 funeral homes and funeral services in the Scranton--Wilkes-Barre, PA metro area in 2023. They employed 188 people in mid-March.
What does a business phone system cost for a 3-person funeral home?
At month-to-month list prices checked September 28, 2026, 3 users cost $90.00 a month on RingCentral RingEX Core and $74.85 on Ooma Office Pro. On Callata, $99 a month with 5 users included, then $20 per additional user, the same team pays $99.00.
What area code should a funeral home in Scranton, PA use?
Area code 570 has the most assigned exchanges among the area's named places, followed by 272 and 717. If you already have a local number, you can port it to Callata for free.
Can an AI receptionist answer calls for a funeral home?
Yes. Callata's optional AI agents can answer when the team is busy or closed, take a message, text, email or transfer the call. They disclose that they are AI and are billed from prepaid AI minutes at $0.25 per minute.