CallataGuidesBusiness phone system for funeral homes and funeral services in Springfield, MA
Funeral homes and funeral services in the Springfield, MA metro area: 31 establishments in 2023, the local area codes, and what phone service costs a 6-person team.
- Establishments
- 31CBP 2023
- Employees
- 172mid-March 2023
- Per 100k residents
- 6.7U.S. 4.5
- Rank
- 85th of 727areas by count
Funeral homes and funeral services in Springfield, MA by the numbers
The Census Bureau's 2023 County Business Patterns lists 31 establishments classified as Funeral Homes and Funeral Services (NAICS 812210) in the Springfield, MA metro area. They employed 172 people in mid-March and paid $7,127,000 in annual payroll. By establishment count the area is 85th out of 727 areas with published figures for funeral homes and funeral services.
Measured against its 464,000 residents (2024 estimate), the area has 6.7 funeral homes and funeral services per 100,000 people; the U.S. rate is 4.5, so Springfield, MA is 49.6% above the national figure. The average establishment here has 5.5 employees, compared with 7.1 nationally. Payroll per employee comes to $41,436, 5.1% below the national $43,650.
| Measure | Springfield, MA | Massachusetts | United States |
|---|---|---|---|
| Establishments | 31 | 370 | 15,183 |
| Mid-March employees | 172 | 2,246 | 107,566 |
| Annual payroll | $7,127,000 | $113,056,000 | $4,695,206,000 |
| Employees per establishment | 5.5 | 6.1 | 7.1 |
| Payroll per employee | $41,436 | $50,337 | $43,650 |
| Establishments per 100,000 residents | 6.7 | 5.2 | 4.5 |
Census County Business Patterns 2023 (mid-March employment; annual payroll). Employees and payroll flagged high-noise are shown but not used in the text. Residents: Census Vintage 2024 estimates.
How big funeral homes and funeral services in Springfield, MA are
Of the funeral homes and funeral services in Springfield, MA that had employees in March 2023, 60.0% had fewer than five (the U.S. share is 49.3%). 83.3% had fewer than ten. When a business has only a few people, whoever is free answers the phone, and calls that arrive while everyone is busy go to voicemail unless they are routed somewhere else.
| Employment size | Establishments | Share | U.S. share |
|---|---|---|---|
| 1–4 employees | 18 | 60.0% | 49.3% |
| 5–9 employees | 7 | 23.3% | 28.5% |
| 10–19 employees | 5 | 16.7% | 16.6% |
| 20–49 employees | not published | — | 5.0% |
| 50 or more employees | 0 | 0.0% | 0.6% |
Employment-size classes count establishments by mid-March 2023 employment. Establishments with no March employees are excluded from the size classes, so shares are of establishments with employees. Source: Census County Business Patterns 2023.
What funeral homes and funeral services in Springfield, MA use the phone for
Funeral homes receive calls at any hour, often at a family's most difficult moment, so every call must be answered with care. Coordination with clergy, cemeteries and florists also happens by phone.
Calls a funeral home in Springfield, MA might handle in a typical week include:
- The funeral home calls a family to plan arrangements.
- A florist calls about a delivery.
- A hospice calls about a transfer.
Texting families
Funeral homes text service details to families who request them.
Team texting on Callata runs from your business number, so replies come from the practice or shop rather than someone's personal phone. It turns on after the one-time $49 carrier registration (10DLC) is approved.
What a phone system costs a funeral home in Springfield, MA
The average funeral home in Springfield, MA has 5.5 employees, so a 6-person team is a reasonable benchmark. On a per-user plan that headcount sets the bill: $149.70 a month on Ooma Office Pro or $180.00 on RingCentral RingEX Core at list price (checked September 28, 2026). Callata comes to $119.00 a month for 6 users ($99 a month with 5 users included, then $20 per additional user), below both.
Over a year, that is $732 less than RingCentral for a funeral home in Springfield, MA of that size. Annual contracts lower some competitors' prices, so compare the plan you would actually sign.
| Provider (plan) | Pricing basis | Per month | Per year |
|---|---|---|---|
| Callata (Callata Office) | $99 incl. 5 users, $20 per extra user | $119.00 | $1,428.00 |
| Quo (Starter) | $19.00 per user | $114.00 | $1,368.00 |
| Nextiva (Core) | $23.00 per user | $138.00 | $1,656.00 |
| Ooma (Office Pro) | $24.95 per user | $149.70 | $1,796.40 |
| Dialpad (Standard) | $27.00 per user | $162.00 | $1,944.00 |
| RingCentral (RingEX Core) | $30.00 per user | $180.00 | $2,160.00 |
Competitor prices are each vendor's published month-to-month list price per user for its lowest plan that includes business calling and texting, checked September 28, 2026: Quo Starter $19, Nextiva Core $23, Ooma Office Pro $24.95 (Essentials excludes texting; one-time $29.95 activation not included), Dialpad Standard $27, RingCentral RingEX Core $30 ($20 billed annually). Prices exclude taxes and fees and may change; annual contracts lower some competitors' prices.
Getting a local number in Springfield, MA
The exchanges in the area's named cities and towns are all in area code 413 (283 exchanges in NANPA's file). A local number lets families in Springfield, MA call without dialing out of area. Callata includes up to 3 local numbers, and which numbers are open in an area code depends on carrier inventory when you choose.
| Area code | Exchanges | Time zone | In service since | Overlay with |
|---|---|---|---|---|
| 413 | 283 | Eastern | 1947 | none |
Exchanges are NANPA-assigned central office codes (NPA-NXX) in the rate centers matched to the area's named places. Source: NANPA utilized code and NPA reports.
What funeral homes and funeral services in Springfield, MA get with Callata
Callata Office costs $99 per month for up to 5 people, and each additional user is $20 a month. That covers up to 3 local numbers, calling from a browser or your cell, transcribed voicemail, recorded calls with AI summaries, after-hours routing and E911 on each number.
Porting a number you already use in Springfield, MA is free, and business texting is available once the carrier registration (10DLC) is approved; the registration carries a one-time $49 fee. Which specific numbers are open in a given area code depends on carrier inventory at the time you sign up.
AI agents are optional: an AI receptionist or scheduler can pick up when the team is busy or closed, take a message, send a text or email, or transfer the call. They draw on prepaid AI minutes ($0.25/minute), disclose that they are AI, and outbound AI calls require prior consent and are limited to 8am–9pm.
Frequently asked questions
How many funeral homes and funeral services are there in Springfield, MA?
Census County Business Patterns counted 31 funeral homes and funeral services in the Springfield, MA metro area in 2023. They employed 172 people in mid-March.
What does a business phone system cost for a 6-person funeral home?
At month-to-month list prices checked September 28, 2026, 6 users cost $180.00 a month on RingCentral RingEX Core and $149.70 on Ooma Office Pro. On Callata, $99 a month with 5 users included, then $20 per additional user, the same team pays $119.00.
What area code should a funeral home in Springfield, MA use?
Area code 413 has the most assigned exchanges among the area's named places. If you already have a local number, you can port it to Callata for free.
Can an AI receptionist answer calls for a funeral home?
Yes. Callata's optional AI agents can answer when the team is busy or closed, take a message, text, email or transfer the call. They disclose that they are AI and are billed from prepaid AI minutes at $0.25 per minute.