Business phone system for nonresidential property managers

Nonresidential property managers in the United States

County Business Patterns counted 18,068 nonresidential property managers in the U.S. in 2023 (NAICS 531312, Nonresidential Property Managers). They employed 170,788 people in mid-March and paid $15.3 billion in annual payroll. The average establishment has 9.5 employees. That is 5.3 establishments for every 100,000 residents.

California has the most (2,912), followed by Florida (1,704), New York (1,623), and Texas (1,581). Relative to population, District of Columbia leads with 15.8 per 100,000 residents, and Mississippi has the fewest at 2.6.

Why the phone matters for nonresidential property managers

Commercial property managers coordinate tenants, building engineers and vendors across one or several buildings. Tenants expect quick answers about access, HVAC and maintenance during business hours.

Calls nonresidential property managers commonly handle:

• A tenant calls about HVAC in a suite.
• A vendor calls to schedule work in a common area.
• A prospective tenant's broker calls about vacancy.
• The manager calls tenants about planned maintenance.
• Security calls about an alarm.

Texting and after-hours calls

Managers text tenants about planned shutdowns and access changes.

Building emergencies need an after-hours path to an on-call engineer.

How big nonresidential property managers are

65.8% of U.S. nonresidential property managers with employees had fewer than five people in March 2023. 82.3% had fewer than ten. Most phone decisions in this industry are made for small teams, where one shared number and sensible routing matter more than a desk phone per person.

Nonresidential property managers by state

Establishment counts for the 51 states (and DC) where Census published a figure, with the rate per 100,000 residents.

Largest metro areas for nonresidential property managers

Census published commercial property management company counts for 401 metro and micropolitan areas. The 25 largest:

What a phone system costs a commercial property management company in the U.S.

The average U.S. commercial property management company has 9.5 employees, so the comparison uses a 9-person team. Priced per seat, 9 users would run $270.00 a month on RingCentral RingEX Core and $224.55 on Ooma Office Pro (month-to-month list prices, checked September 28, 2026). Callata comes to $179.00 a month for 9 users ($99 a month with 5 users included, then $20 per additional user), below both.

Over a year, that is $1,092 less than RingCentral for a commercial property management company in the U.S. of that size. Annual contracts lower some competitors' prices, so compare the plan you would actually sign.

How Callata works for nonresidential property managers

For $99 a month, Callata puts a team of up to 5 on one plan ($20 for each person after that): up to 3 local numbers, unlimited inbound calls, a pooled allowance of 1,500 outbound US and Canada minutes per user, browser and cell calling, voicemail transcription with urgency triage, recorded calls with AI summaries and business-hours routing, with E911 on every number.

Texting from a local number requires carrier registration (10DLC), a one-time $49 fee. Porting an existing number is free.

AI agents are optional: an AI receptionist or scheduler can pick up when the team is busy or closed, take a message, send a text or email, or transfer the call. They draw on prepaid AI minutes ($0.25/minute), disclose that they are AI, and outbound AI calls require prior consent and are limited to 8am–9pm.