Business phone system for pet and pet supplies stores

Pet and pet supplies stores in the United States

County Business Patterns counted 9,921 pet and pet supplies stores in the U.S. in 2023 (NAICS 453910, Pet and Pet Supplies Stores). They employed 122,102 people in mid-March and paid $3.7 billion in annual payroll. The average establishment has 12.3 employees. That is 2.9 establishments for every 100,000 residents.

California has the most (1,166), followed by Florida (875), Texas (774), and New York (551). Relative to population, New Hampshire leads with 5.5 per 100,000 residents, and West Virginia has the fewest at 1.4.

Why the phone matters for pet and pet supplies stores

Pet stores answer questions about food, supplies and services like grooming. Regular customers call to check stock and place orders.

Calls pet and pet supplies stores commonly handle:

• A customer calls to check whether a food brand is in stock.
• A customer calls about grooming appointments.
• A customer calls about fish supplies.
• The store calls a customer about a special order.
• A customer calls about adoption events.

Texting and after-hours calls

Stores text special-order and grooming notices.

After-hours calls are mostly stock questions.

How big pet and pet supplies stores are

26.6% of U.S. pet and pet supplies stores with employees had fewer than five people in March 2023. 49.6% had fewer than ten. Most phone decisions in this industry are made for small teams, where one shared number and sensible routing matter more than a desk phone per person.

Pet and pet supplies stores by state

Establishment counts for the 51 states (and DC) where Census published a figure, with the rate per 100,000 residents.

Largest metro areas for pet and pet supplies stores

Census published pet store counts for 439 metro and micropolitan areas. The 25 largest:

What a phone system costs a pet store in the U.S.

The average U.S. pet store has 12.3 employees, so the comparison uses a 12-person team. Priced per seat, 12 users would run $360.00 a month on RingCentral RingEX Core and $299.40 on Ooma Office Pro (month-to-month list prices, checked September 28, 2026). On Callata the same 12 people cost $239.00 a month, less than either per-seat plan.

The annual difference against RingCentral's monthly list price comes to $1,452. Some vendors discount annual contracts; the table shows month-to-month prices.

How Callata works for pet and pet supplies stores

Callata Office costs $99 per month for up to 5 people, and each additional user is $20 a month. That covers up to 3 local numbers, calling from a browser or your cell, transcribed voicemail, recorded calls with AI summaries, after-hours routing and E911 on each number.

Existing numbers can be ported at no charge, and team texting turns on after the one-time $49 carrier registration (10DLC) is approved.

Optional AI agents (receptionist, sales, support or scheduler) can answer calls after hours or when nobody picks up, take messages, text, email and transfer to your team. They are billed from prepaid AI minutes at $0.25 per minute, identify themselves as AI, and may only place outbound calls to people who consented, between 8am and 9pm.