Business phone system for pet and pet supplies stores in California

Pet and pet supplies stores in California by the numbers

The Census Bureau counted 1,166 pet and pet supplies stores in California in its 2023 County Business Patterns (NAICS 453910). They employed 14,844 people in mid-March and reported $511.9 million in annual payroll. That is the 1st highest count among the 51 states and DC with published figures. Pet and pet supplies stores make up 0.11% of the 1,029,689 business establishments in the state.

Per 100,000 residents (2024 estimate) California has 3.0 pet and pet supplies stores, in line with the national rate of 2.9. The average establishment has 12.7 employees against 12.3 nationally. Payroll per employee is $34,485, 13.7% above the U.S. figure of $30,339.

Where pet and pet supplies stores in California are concentrated

Census published pet store counts for 29 metro or micropolitan areas that include part of California. The largest is Los Angeles, CA, with 400 establishments. Single-state metro and micropolitan areas account for 99% of the statewide total; the rest are outside any published area or in areas Census suppressed.

Team sizes at pet and pet supplies stores in California

27.6% of California's pet and pet supplies stores with employees had fewer than five people in March 2023, compared with 26.6% nationally. 51.5% had fewer than ten. At that size the phone is shared, so routing (who rings, when, and what happens after hours) matters more than the number of desk phones.

Calls a pet store in California has to catch

Pet stores answer questions about food, supplies and services like grooming. Regular customers call to check stock and place orders.

A few of the calls that come in to pet and pet supplies stores in California:

• A customer calls about fish supplies.
• The store calls a customer about a special order.
• A customer calls to check whether a food brand is in stock.

Texting customers

Stores text special-order and grooming notices.

Texting from a local number in California requires carrier registration (10DLC), a one-time $49 fee on Callata.

What a phone system costs a pet store in California

Pet and pet supplies stores in California average 12.7 employees, so the comparison uses a 13-person team. On a per-user plan that headcount sets the bill: $324.35 a month on Ooma Office Pro or $390.00 on RingCentral RingEX Core at list price (checked September 28, 2026). Callata comes to $259.00 a month for 13 users ($99 a month with 5 users included, then $20 per additional user), below both.

Over a year, that is $1,572 less than RingCentral for a pet store in California of that size. Annual contracts lower some competitors' prices, so compare the plan you would actually sign.

Area codes in California

California has 41 geographic area codes in service according to NANPA. Callata includes up to 3 local numbers, so a pet store can hold a number in more than one of them.

How Callata works for pet and pet supplies stores in California

Callata Office costs $99 per month for up to 5 people, and each additional user is $20 a month. That covers up to 3 local numbers, calling from a browser or your cell, transcribed voicemail, recorded calls with AI summaries, after-hours routing and E911 on each number.

Porting a number you already use in California is free, and business texting is available once the carrier registration (10DLC) is approved; the registration carries a one-time $49 fee. Which specific numbers are open in a given area code depends on carrier inventory at the time you sign up.

AI agents are optional: an AI receptionist or scheduler can pick up when the team is busy or closed, take a message, send a text or email, or transfer the call. They draw on prepaid AI minutes ($0.25/minute), disclose that they are AI, and outbound AI calls require prior consent and are limited to 8am–9pm.