Business phone system for pet and pet supplies stores in Maryland

Pet and pet supplies stores in Maryland by the numbers

County Business Patterns counts 140 establishments in Maryland classified as Pet and Pet Supplies Stores (NAICS 453910) for 2023. That is the 24th highest count among the 51 states and DC with published figures. Pet and pet supplies stores make up 0.10% of the 142,967 business establishments in the state.

Per 100,000 residents (2024 estimate) Maryland has 2.2 pet and pet supplies stores, 23.4% below the national rate of 2.9.

Where pet and pet supplies stores in Maryland are concentrated

Census published pet store counts for 7 metro or micropolitan areas that include part of Maryland. The largest is Philadelphia, PA-NJ-DE-MD, with 212 establishments (a multi-state area; its count covers every state it spans). Single-state metro and micropolitan areas account for 63% of the statewide total; the rest are outside any published area or in areas Census suppressed.

Team sizes at pet and pet supplies stores in Maryland

23.9% of Maryland's pet and pet supplies stores with employees had fewer than five people in March 2023, compared with 26.6% nationally. 39.1% had fewer than ten. At that size the phone is shared, so routing (who rings, when, and what happens after hours) matters more than the number of desk phones.

Calls a pet store in Maryland has to catch

Pet stores answer questions about food, supplies and services like grooming. Regular customers call to check stock and place orders. That holds for pet and pet supplies stores in Maryland as much as anywhere.

A few of the calls that come in to pet and pet supplies stores in Maryland:

• A customer calls about fish supplies.
• The store calls a customer about a special order.
• A customer calls about adoption events.

What pet and pet supplies stores text about

Stores text special-order and grooming notices.

Texting from a local number in Maryland requires carrier registration (10DLC), a one-time $49 fee on Callata.

Callata vs. per-seat pricing for pet and pet supplies stores in Maryland

The comparison uses a 12-person team, the rounded U.S. average for pet and pet supplies stores. Priced per seat, 12 users would run $360.00 a month on RingCentral RingEX Core and $299.40 on Ooma Office Pro (month-to-month list prices, checked September 28, 2026). Callata comes to $239.00 a month for 12 users ($99 a month with 5 users included, then $20 per additional user), below both.

Over a year, that is $1,452 less than RingCentral for a pet store in Maryland of that size. Annual contracts lower some competitors' prices, so compare the plan you would actually sign.

Area codes in Maryland

Maryland has 6 geographic area codes in service according to NANPA. Callata includes up to 3 local numbers, so a pet store can hold a number in more than one of them.

How Callata works for pet and pet supplies stores in Maryland

Callata Office costs $99 per month for up to 5 people, and each additional user is $20 a month. That covers up to 3 local numbers, calling from a browser or your cell, transcribed voicemail, recorded calls with AI summaries, after-hours routing and E911 on each number.

Porting a number you already use in Maryland is free, and business texting is available once the carrier registration (10DLC) is approved; the registration carries a one-time $49 fee. Which specific numbers are open in a given area code depends on carrier inventory at the time you sign up.

AI agents are optional: an AI receptionist or scheduler can pick up when the team is busy or closed, take a message, send a text or email, or transfer the call. They draw on prepaid AI minutes ($0.25/minute), disclose that they are AI, and outbound AI calls require prior consent and are limited to 8am–9pm.