Business phone system for pet and pet supplies stores in Indiana

How many pet and pet supplies stores operate in Indiana

Indiana had 180 pet and pet supplies stores in 2023, according to Census County Business Patterns (NAICS 453910, Pet and Pet Supplies Stores). They employed 2,458 people in mid-March and reported $62.3 million in annual payroll. That is the 21st highest count among the 51 states and DC with published figures. Pet and pet supplies stores make up 0.12% of the 155,692 business establishments in the state.

Per 100,000 residents (2024 estimate) Indiana has 2.6 pet and pet supplies stores, 10.9% below the national rate of 2.9. The average establishment has 13.7 employees against 12.3 nationally. Payroll per employee is $25,331, 16.5% below the U.S. figure of $30,339.

Pet and pet supplies stores by metro area in Indiana

Census published pet store counts for 16 metro or micropolitan areas that include part of Indiana. The largest is Chicago, IL-IN, with 306 establishments (a multi-state area; its count covers every state it spans). Single-state metro and micropolitan areas account for 71% of the statewide total; the rest are outside any published area or in areas Census suppressed.

Team sizes at pet and pet supplies stores in Indiana

17.3% of Indiana's pet and pet supplies stores with employees had fewer than five people in March 2023, compared with 26.6% nationally. 36.3% had fewer than ten. At that size the phone is shared, so routing (who rings, when, and what happens after hours) matters more than the number of desk phones.

Calls a pet store in Indiana has to catch

Pet stores answer questions about food, supplies and services like grooming. Regular customers call to check stock and place orders.

A few of the calls that come in to pet and pet supplies stores in Indiana:

• The store calls a customer about a special order.
• A customer calls about fish supplies.
• A customer calls to check whether a food brand is in stock.

What pet and pet supplies stores text about

Stores text special-order and grooming notices.

Texting from a local number in Indiana requires carrier registration (10DLC), a one-time $49 fee on Callata.

Phone system pricing for a 14-person pet store

Pet and pet supplies stores in Indiana average 13.7 employees, so the comparison uses a 14-person team. Per-seat business phone plans bill every one of those people. At month-to-month list prices checked September 28, 2026, 14 users on RingCentral RingEX Core cost $420.00 a month and 14 on Ooma Office Pro cost $349.30. Callata comes to $279.00 a month for 14 users ($99 a month with 5 users included, then $20 per additional user), below both.

Over a year, that is $1,692 less than RingCentral for a pet store in Indiana of that size. Annual contracts lower some competitors' prices, so compare the plan you would actually sign.

Area codes in Indiana

Indiana has 8 geographic area codes in service according to NANPA. Callata includes up to 3 local numbers, so a pet store can hold a number in more than one of them.

How Callata works for pet and pet supplies stores in Indiana

For $99 a month, Callata puts a team of up to 5 on one plan ($20 for each person after that): up to 3 local numbers, unlimited inbound calls, a pooled allowance of 1,500 outbound US and Canada minutes per user, browser and cell calling, voicemail transcription with urgency triage, recorded calls with AI summaries and business-hours routing, with E911 on every number.

Porting a number you already use in Indiana is free, and business texting is available once the carrier registration (10DLC) is approved; the registration carries a one-time $49 fee. Which specific numbers are open in a given area code depends on carrier inventory at the time you sign up.

AI agents are optional: an AI receptionist or scheduler can pick up when the team is busy or closed, take a message, send a text or email, or transfer the call. They draw on prepaid AI minutes ($0.25/minute), disclose that they are AI, and outbound AI calls require prior consent and are limited to 8am–9pm.