Business phone system for pet and pet supplies stores in Massachusetts

Pet and pet supplies stores in Massachusetts by the numbers

Massachusetts had 207 pet and pet supplies stores in 2023, according to Census County Business Patterns (NAICS 453910, Pet and Pet Supplies Stores). They employed 2,857 people in mid-March and reported $92.7 million in annual payroll. That is the 16th highest count among the 51 states and DC with published figures. Pet and pet supplies stores make up 0.11% of the 183,767 business establishments in the state.

Per 100,000 residents (2024 estimate) Massachusetts has 2.9 pet and pet supplies stores, in line with the national rate of 2.9. The average establishment has 13.8 employees against 12.3 nationally. Payroll per employee is $32,443, 6.9% above the U.S. figure of $30,339.

Massachusetts's largest markets for pet and pet supplies stores

Census published pet store counts for 7 metro or micropolitan areas that include part of Massachusetts. The largest is Boston, MA-NH, with 161 establishments (a multi-state area; its count covers every state it spans). Single-state metro and micropolitan areas account for 29% of the statewide total; the rest are outside any published area or in areas Census suppressed.

Team sizes at pet and pet supplies stores in Massachusetts

28.5% of Massachusetts's pet and pet supplies stores with employees had fewer than five people in March 2023, compared with 26.6% nationally. 42.0% had fewer than ten. At that size the phone is shared, so routing (who rings, when, and what happens after hours) matters more than the number of desk phones.

What pet and pet supplies stores in Massachusetts use the phone for

Pet stores answer questions about food, supplies and services like grooming. Regular customers call to check stock and place orders.

Calls a pet store in Massachusetts might handle in a typical week include:

• A customer calls to check whether a food brand is in stock.
• A customer calls about grooming appointments.
• A customer calls about adoption events.

Texting customers

Stores text special-order and grooming notices.

Texting from a local number in Massachusetts requires carrier registration (10DLC), a one-time $49 fee on Callata.

What a phone system costs a pet store in Massachusetts

Pet and pet supplies stores in Massachusetts average 13.8 employees, so the comparison uses a 14-person team. Priced per seat, 14 users would run $420.00 a month on RingCentral RingEX Core and $349.30 on Ooma Office Pro (month-to-month list prices, checked September 28, 2026). Callata comes to $279.00 a month for 14 users ($99 a month with 5 users included, then $20 per additional user), below both.

Over a year, that is $1,692 less than RingCentral for a pet store in Massachusetts of that size. Annual contracts lower some competitors' prices, so compare the plan you would actually sign.

Area codes in Massachusetts

Massachusetts has 9 geographic area codes in service according to NANPA. Callata includes up to 3 local numbers, so a pet store can hold a number in more than one of them.

How Callata works for pet and pet supplies stores in Massachusetts

Callata is a business phone system priced at $99 a month with 5 users included, then $20 per additional user. Callata Office includes up to 3 local business numbers, unlimited inbound calling, 1,500 pooled outbound US and Canada minutes per user each month, a browser softphone that can also ring your cell, voicemail with transcription, call recording with AI summaries, business-hours routing and E911 on every number.

Porting a number you already use in Massachusetts is free, and business texting is available once the carrier registration (10DLC) is approved; the registration carries a one-time $49 fee. Which specific numbers are open in a given area code depends on carrier inventory at the time you sign up.

AI agents are optional: an AI receptionist or scheduler can pick up when the team is busy or closed, take a message, send a text or email, or transfer the call. They draw on prepaid AI minutes ($0.25/minute), disclose that they are AI, and outbound AI calls require prior consent and are limited to 8am–9pm.