CallataGuidesBusiness phone system for pet and pet supplies stores in Columbus, OH
Pet and pet supplies stores in the Columbus, OH metro area: 70 establishments in 2023, the local area codes, and what phone service costs a 12-person team.
- Establishments
- 70CBP 2023
- Employees
- 863mid-March 2023
- Per 100k residents
- 3.1U.S. 2.9
- Rank
- 32nd of 439areas by count
Pet and pet supplies stores in Columbus, OH by the numbers
The Census Bureau's 2023 County Business Patterns lists 70 establishments classified as Pet and Pet Supplies Stores (NAICS 453910) in the Columbus, OH metro area. They employed 863 people in mid-March and paid $23.6 million in annual payroll. By establishment count the area is 32nd out of 439 areas with published figures for pet and pet supplies stores.
Measured against its 2.2 million residents (2024 estimate), the area has 3.1 pet and pet supplies stores per 100,000 people; the U.S. rate is 2.9, so Columbus, OH is 7.8% above the national figure. The average establishment here has 12.3 employees, compared with 12.3 nationally. Payroll per employee comes to $27,301, 10.0% below the national $30,339.
| Measure | Columbus, OH | Ohio | United States |
|---|---|---|---|
| Establishments | 70 | 353 | 9,921 |
| Mid-March employees | 863 (moderate noise) | 4,395 (moderate noise) | 122,102 (moderate noise) |
| Annual payroll | $23,561,000 (moderate noise) | $119,185,000 (moderate noise) | $3,704,424,000 (moderate noise) |
| Employees per establishment | 12.3 | 12.5 | 12.3 |
| Payroll per employee | $27,301 | $27,118 | $30,339 |
| Establishments per 100,000 residents | 3.1 | 3.0 | 2.9 |
Census County Business Patterns 2023 (mid-March employment; annual payroll). Employees and payroll flagged high-noise are shown but not used in the text. Residents: Census Vintage 2024 estimates.
How big pet and pet supplies stores in Columbus, OH are
Of the pet and pet supplies stores in Columbus, OH that had employees in March 2023, 20.3% had fewer than five (the U.S. share is 26.6%). 58.0% had fewer than ten. Small teams usually share the phone: the person who answers is often also serving a customer or doing the job, which is when calls get missed.
| Employment size | Establishments | Share | U.S. share |
|---|---|---|---|
| 1–4 employees | 14 | 20.3% | 26.6% |
| 5–9 employees | 26 | 37.7% | 23.0% |
| 10–19 employees | 14 | 20.3% | 26.8% |
| 20–49 employees | 15 | 21.7% | 22.5% |
| 50 or more employees | 0 | 0.0% | 1.1% |
Employment-size classes count establishments by mid-March 2023 employment. Establishments with no March employees are excluded from the size classes, so shares are of establishments with employees. Source: Census County Business Patterns 2023.
Calls a pet store in Columbus, OH has to catch
Pet stores answer questions about food, supplies and services like grooming. Regular customers call to check stock and place orders. That holds for pet and pet supplies stores in Columbus, OH as much as anywhere.
A few of the calls that come in to pet and pet supplies stores in Columbus, OH:
- A customer calls about adoption events.
- A customer calls about fish supplies.
- A customer calls about grooming appointments.
Texting customers
Stores text special-order and grooming notices.
Texts sent from a local business number in Columbus, OH have to be registered with carriers first (10DLC); on Callata that is a one-time $49 fee, after which the whole team can text from the shared number.
Callata vs. per-seat pricing for pet and pet supplies stores in Columbus, OH
The average pet store in Columbus, OH has 12.3 employees, so a 12-person team is a reasonable benchmark. Per-seat business phone plans bill every one of those people. At month-to-month list prices checked September 28, 2026, 12 users on RingCentral RingEX Core cost $360.00 a month and 12 on Ooma Office Pro cost $299.40. Callata comes to $239.00 a month for 12 users ($99 a month with 5 users included, then $20 per additional user), below both.
Over a year, that is $1,452 less than RingCentral for a pet store in Columbus, OH of that size. Annual contracts lower some competitors' prices, so compare the plan you would actually sign.
| Provider (plan) | Pricing basis | Per month | Per year |
|---|---|---|---|
| Callata (Callata Office) | $99 incl. 5 users, $20 per extra user | $239.00 | $2,868.00 |
| Quo (Starter) | $19.00 per user | $228.00 | $2,736.00 |
| Nextiva (Core) | $23.00 per user | $276.00 | $3,312.00 |
| Ooma (Office Pro) | $24.95 per user | $299.40 | $3,592.80 |
| Dialpad (Standard) | $27.00 per user | $324.00 | $3,888.00 |
| RingCentral (RingEX Core) | $30.00 per user | $360.00 | $4,320.00 |
Competitor prices are each vendor's published month-to-month list price per user for its lowest plan that includes business calling and texting, checked September 28, 2026: Quo Starter $19, Nextiva Core $23, Ooma Office Pro $24.95 (Essentials excludes texting; one-time $29.95 activation not included), Dialpad Standard $27, RingCentral RingEX Core $30 ($20 billed annually). Prices exclude taxes and fees and may change; annual contracts lower some competitors' prices.
Which area code to use in Columbus, OH
NANPA records place the exchanges of the area's named cities and towns in 8 area codes. 614 has the most, with 707 of 1,164 exchanges (61%). A local number lets customers in Columbus, OH call without dialing out of area. Callata includes up to 3 local numbers, and which numbers are open in an area code depends on carrier inventory when you choose.
| Area code | Exchanges | Time zone | In service since | Overlay with |
|---|---|---|---|---|
| 614 | 707 | Eastern | 1947 | 380 |
| 740 | 223 | Eastern | 1997 | 220 |
| 380 | 128 | Eastern | 2016 | 614 |
| 220 | 42 | Eastern | 2015 | 740 |
| 937 | 31 | Eastern | 1996 | 326 |
| 567 | 13 | Eastern | 2002 | 419 |
| 419 | 12 | Eastern | 1947 | 567 |
| 330 | 8 | Eastern | 1996 | 234 |
Exchanges are NANPA-assigned central office codes (NPA-NXX) in the rate centers matched to the area's named places. Source: NANPA utilized code and NPA reports.
How Callata works for pet and pet supplies stores
Callata is a business phone system priced at $99 a month with 5 users included, then $20 per additional user. Callata Office includes up to 3 local business numbers, unlimited inbound calling, 1,500 pooled outbound US and Canada minutes per user each month, a browser softphone that can also ring your cell, voicemail with transcription, call recording with AI summaries, business-hours routing and E911 on every number.
Porting a number you already use in Columbus, OH is free, and business texting is available once the carrier registration (10DLC) is approved; the registration carries a one-time $49 fee. Which specific numbers are open in a given area code depends on carrier inventory at the time you sign up.
AI agents are optional: an AI receptionist or scheduler can pick up when the team is busy or closed, take a message, send a text or email, or transfer the call. They draw on prepaid AI minutes ($0.25/minute), disclose that they are AI, and outbound AI calls require prior consent and are limited to 8am–9pm.
Frequently asked questions
How many pet and pet supplies stores are there in Columbus, OH?
Census County Business Patterns counted 70 pet and pet supplies stores in the Columbus, OH metro area in 2023. They employed 863 people in mid-March.
What does a business phone system cost for a 12-person pet store?
At month-to-month list prices checked September 28, 2026, 12 users cost $360.00 a month on RingCentral RingEX Core and $299.40 on Ooma Office Pro. On Callata, $99 a month with 5 users included, then $20 per additional user, the same team pays $239.00.
What area code should a pet store in Columbus, OH use?
Area code 614 has the most assigned exchanges among the area's named places, followed by 740 and 380. If you already have a local number, you can port it to Callata for free.
Can an AI receptionist answer calls for a pet store?
Yes. Callata's optional AI agents can answer when the team is busy or closed, take a message, text, email or transfer the call. They disclose that they are AI and are billed from prepaid AI minutes at $0.25 per minute.