CallataGuidesBusiness phone system for pet and pet supplies stores in Scranton, PA
Pet and pet supplies stores in the Scranton--Wilkes-Barre, PA metro area: 28 establishments in 2023, the local area codes, and what phone service costs a 10-person team.
- Establishments
- 28CBP 2023
- Employees
- 272mid-March 2023
- Per 100k residents
- 4.9U.S. 2.9
- Rank
- 67th of 439areas by count
Pet and pet supplies stores in Scranton, PA by the numbers
There were 28 pet and pet supplies stores in the Scranton--Wilkes-Barre, PA metro area in 2023, according to Census County Business Patterns (NAICS 453910, Pet and Pet Supplies Stores). They employed 272 people in mid-March and paid $6,314,000 in annual payroll. By establishment count the area is 67th out of 439 areas with published figures for pet and pet supplies stores.
Measured against its 574,000 residents (2024 estimate), the area has 4.9 pet and pet supplies stores per 100,000 people; the U.S. rate is 2.9, so Scranton, PA is 67.2% above the national figure. The average establishment here has 9.7 employees, compared with 12.3 nationally. Payroll per employee comes to $23,213, 23.5% below the national $30,339.
| Measure | Scranton, PA | Pennsylvania | United States |
|---|---|---|---|
| Establishments | 28 | 385 | 9,921 |
| Mid-March employees | 272 | 5,125 (moderate noise) | 122,102 (moderate noise) |
| Annual payroll | $6,314,000 | $136,880,000 (moderate noise) | $3,704,424,000 (moderate noise) |
| Employees per establishment | 9.7 | 13.3 | 12.3 |
| Payroll per employee | $23,213 | $26,708 | $30,339 |
| Establishments per 100,000 residents | 4.9 | 2.9 | 2.9 |
Census County Business Patterns 2023 (mid-March employment; annual payroll). Employees and payroll flagged high-noise are shown but not used in the text. Residents: Census Vintage 2024 estimates.
Establishment size: pet and pet supplies stores in Scranton, PA
Of the pet and pet supplies stores in Scranton, PA that had employees in March 2023, 25.0% had fewer than five (the U.S. share is 26.6%). 57.1% had fewer than ten. When a business has only a few people, whoever is free answers the phone, and calls that arrive while everyone is busy go to voicemail unless they are routed somewhere else.
| Employment size | Establishments | Share | U.S. share |
|---|---|---|---|
| 1–4 employees | 7 | 25.0% | 26.6% |
| 5–9 employees | 9 | 32.1% | 23.0% |
| 10–19 employees | 9 | 32.1% | 26.8% |
| 20–49 employees | 3 | 10.7% | 22.5% |
| 50 or more employees | 0 | 0.0% | 1.1% |
Employment-size classes count establishments by mid-March 2023 employment. Establishments with no March employees are excluded from the size classes, so shares are of establishments with employees. Source: Census County Business Patterns 2023.
Why the phone matters for pet and pet supplies stores in Scranton, PA
Pet stores answer questions about food, supplies and services like grooming. Regular customers call to check stock and place orders. That holds for pet and pet supplies stores in Scranton, PA as much as anywhere.
Typical inbound and outbound calls for pet and pet supplies stores in Scranton, PA:
- A customer calls to check whether a food brand is in stock.
- A customer calls about grooming appointments.
- The store calls a customer about a special order.
Business texting for pet and pet supplies stores
Stores text special-order and grooming notices.
Team texting on Callata runs from your business number, so replies come from the practice or shop rather than someone's personal phone. It turns on after the one-time $49 carrier registration (10DLC) is approved.
What a phone system costs a pet store in Scranton, PA
The average pet store in Scranton, PA has 9.7 employees, so a 10-person team is a reasonable benchmark. Priced per seat, 10 users would run $300.00 a month on RingCentral RingEX Core and $249.50 on Ooma Office Pro (month-to-month list prices, checked September 28, 2026). Callata comes to $199.00 a month for 10 users ($99 a month with 5 users included, then $20 per additional user), below both.
Over a year, that is $1,212 less than RingCentral for a pet store in Scranton, PA of that size. Annual contracts lower some competitors' prices, so compare the plan you would actually sign.
| Provider (plan) | Pricing basis | Per month | Per year |
|---|---|---|---|
| Callata (Callata Office) | $99 incl. 5 users, $20 per extra user | $199.00 | $2,388.00 |
| Quo (Starter) | $19.00 per user | $190.00 | $2,280.00 |
| Nextiva (Core) | $23.00 per user | $230.00 | $2,760.00 |
| Ooma (Office Pro) | $24.95 per user | $249.50 | $2,994.00 |
| Dialpad (Standard) | $27.00 per user | $270.00 | $3,240.00 |
| RingCentral (RingEX Core) | $30.00 per user | $300.00 | $3,600.00 |
Competitor prices are each vendor's published month-to-month list price per user for its lowest plan that includes business calling and texting, checked September 28, 2026: Quo Starter $19, Nextiva Core $23, Ooma Office Pro $24.95 (Essentials excludes texting; one-time $29.95 activation not included), Dialpad Standard $27, RingCentral RingEX Core $30 ($20 billed annually). Prices exclude taxes and fees and may change; annual contracts lower some competitors' prices.
Getting a local number in Scranton, PA
NANPA records place the exchanges of the area's named cities and towns in 4 area codes. 570 has the most, with 254 of 342 exchanges (74%). A local number lets customers in Scranton, PA call without dialing out of area. Callata includes up to 3 local numbers, and which numbers are open in an area code depends on carrier inventory when you choose.
| Area code | Exchanges | Time zone | In service since | Overlay with |
|---|---|---|---|---|
| 570 | 254 | Eastern | 1998 | 272 |
| 272 | 85 | Eastern | 2013 | 570 |
| 717 | 2 | Eastern | 1947 | 223 |
| 223 | 1 | Eastern | 2017 | 717 |
Exchanges are NANPA-assigned central office codes (NPA-NXX) in the rate centers matched to the area's named places. Source: NANPA utilized code and NPA reports.
How Callata works for pet and pet supplies stores
Callata Office costs $99 per month for up to 5 people, and each additional user is $20 a month. That covers up to 3 local numbers, calling from a browser or your cell, transcribed voicemail, recorded calls with AI summaries, after-hours routing and E911 on each number.
Porting a number you already use in Scranton, PA is free, and business texting is available once the carrier registration (10DLC) is approved; the registration carries a one-time $49 fee. Which specific numbers are open in a given area code depends on carrier inventory at the time you sign up.
AI agents are optional: an AI receptionist or scheduler can pick up when the team is busy or closed, take a message, send a text or email, or transfer the call. They draw on prepaid AI minutes ($0.25/minute), disclose that they are AI, and outbound AI calls require prior consent and are limited to 8am–9pm.
Frequently asked questions
How many pet and pet supplies stores are there in Scranton, PA?
Census County Business Patterns counted 28 pet and pet supplies stores in the Scranton--Wilkes-Barre, PA metro area in 2023. They employed 272 people in mid-March.
What does a business phone system cost for a 10-person pet store?
At month-to-month list prices checked September 28, 2026, 10 users cost $300.00 a month on RingCentral RingEX Core and $249.50 on Ooma Office Pro. On Callata, $99 a month with 5 users included, then $20 per additional user, the same team pays $199.00.
What area code should a pet store in Scranton, PA use?
Area code 570 has the most assigned exchanges among the area's named places, followed by 272 and 717. If you already have a local number, you can port it to Callata for free.
Can an AI receptionist answer calls for a pet store?
Yes. Callata's optional AI agents can answer when the team is busy or closed, take a message, text, email or transfer the call. They disclose that they are AI and are billed from prepaid AI minutes at $0.25 per minute.