Business phone system for automotive parts and accessories stores

Automotive parts and accessories stores in the United States

County Business Patterns counted 38,567 automotive parts and accessories stores in the U.S. in 2023 (NAICS 441310, Automotive Parts and Accessories Stores). They employed 380,068 people in mid-March and paid $13.0 billion in annual payroll. The average establishment has 9.9 employees. That is 11.3 establishments for every 100,000 residents.

California has the most (3,558), followed by Texas (3,457), Florida (2,600), and Ohio (1,524). Relative to population, Mississippi leads with 17.9 per 100,000 residents, and District of Columbia has the fewest at 1.1.

Why the phone matters for automotive parts and accessories stores

Parts stores answer calls from repair shops and do-it-yourself customers about availability. Quick lookups keep shop customers loyal.

Calls automotive parts and accessories stores commonly handle:

• A repair shop calls to check a part's availability.
• A customer calls about a battery.
• A customer calls about a special order.
• The store calls a customer when a part arrives.
• A shop calls about a delivery.

Texting and after-hours calls

Stores text special-order arrival notices.

After-hours calls are mostly availability questions.

How big automotive parts and accessories stores are

27.5% of U.S. automotive parts and accessories stores with employees had fewer than five people in March 2023. 58.3% had fewer than ten. Most phone decisions in this industry are made for small teams, where one shared number and sensible routing matter more than a desk phone per person.

Automotive parts and accessories stores by state

Establishment counts for the 51 states (and DC) where Census published a figure, with the rate per 100,000 residents.

Largest metro areas for automotive parts and accessories stores

Census published auto parts store counts for 905 metro and micropolitan areas. The 25 largest:

Callata vs. per-seat pricing for automotive parts and accessories stores in the U.S.

The average U.S. auto parts store has 9.9 employees, so the comparison uses a 10-person team. Per-seat business phone plans bill every one of those people. At month-to-month list prices checked September 28, 2026, 10 users on RingCentral RingEX Core cost $300.00 a month and 10 on Ooma Office Pro cost $249.50. Callata comes to $199.00 a month for 10 users ($99 a month with 5 users included, then $20 per additional user), below both.

Over a year, that is $1,212 less than RingCentral for an auto parts store in the U.S. of that size. Annual contracts lower some competitors' prices, so compare the plan you would actually sign.

How Callata works for automotive parts and accessories stores

For $99 a month, Callata puts a team of up to 5 on one plan ($20 for each person after that): up to 3 local numbers, unlimited inbound calls, a pooled allowance of 1,500 outbound US and Canada minutes per user, browser and cell calling, voicemail transcription with urgency triage, recorded calls with AI summaries and business-hours routing, with E911 on every number.

Texting from a local number requires carrier registration (10DLC), a one-time $49 fee. Porting an existing number is free.

AI agents are optional: an AI receptionist or scheduler can pick up when the team is busy or closed, take a message, send a text or email, or transfer the call. They draw on prepaid AI minutes ($0.25/minute), disclose that they are AI, and outbound AI calls require prior consent and are limited to 8am–9pm.