Business phone system for motor vehicle towing companies

Motor vehicle towing companies in the United States

County Business Patterns counted 10,566 motor vehicle towing companies in the U.S. in 2023 (NAICS 488410, Motor Vehicle Towing). They employed 73,320 people in mid-March and paid $3.8 billion in annual payroll. The average establishment has 6.9 employees. That is 3.1 establishments for every 100,000 residents.

California has the most (1,292), followed by Texas (886), Florida (648), and New York (492). Relative to population, Wyoming leads with 7.8 per 100,000 residents, and Connecticut has the fewest at 1.6.

Why the phone matters for motor vehicle towing companies

Towing is dispatched by phone at all hours, and the company that answers gets the tow. Dispatchers coordinate drivers, customers and repair shops.

Calls motor vehicle towing companies commonly handle:

• A stranded driver calls for a tow.
• A repair shop calls about a vehicle drop-off.
• A property manager calls about an illegally parked car.
• The dispatcher calls a customer with an arrival time.
• An insurer calls about a claim.

Texting and after-hours calls

Towing companies text driver arrival times and location requests.

Nights and weekends are core hours, so after-hours routing to drivers is essential.

How big motor vehicle towing companies are

60.5% of U.S. motor vehicle towing companies with employees had fewer than five people in March 2023. 79.7% had fewer than ten. Most phone decisions in this industry are made for small teams, where one shared number and sensible routing matter more than a desk phone per person.

Motor vehicle towing companies by state

Establishment counts for the 51 states (and DC) where Census published a figure, with the rate per 100,000 residents.

Largest metro areas for motor vehicle towing companies

Census published towing company counts for 511 metro and micropolitan areas. The 25 largest:

Phone system pricing for a 7-person towing company

The average U.S. towing company has 6.9 employees, so the comparison uses a 7-person team. Per-seat business phone plans bill every one of those people. At month-to-month list prices checked September 28, 2026, 7 users on RingCentral RingEX Core cost $210.00 a month and 7 on Ooma Office Pro cost $174.65. On Callata the same 7 people cost $139.00 a month, less than either per-seat plan.

The annual difference against RingCentral's monthly list price comes to $852. Some vendors discount annual contracts; the table shows month-to-month prices.

How Callata works for motor vehicle towing companies

Callata is a business phone system priced at $99 a month with 5 users included, then $20 per additional user. Callata Office includes up to 3 local business numbers, unlimited inbound calling, 1,500 pooled outbound US and Canada minutes per user each month, a browser softphone that can also ring your cell, voicemail with transcription, call recording with AI summaries, business-hours routing and E911 on every number.

Existing numbers can be ported at no charge, and team texting turns on after the one-time $49 carrier registration (10DLC) is approved.

Optional AI agents (receptionist, sales, support or scheduler) can answer calls after hours or when nobody picks up, take messages, text, email and transfer to your team. They are billed from prepaid AI minutes at $0.25 per minute, identify themselves as AI, and may only place outbound calls to people who consented, between 8am and 9pm.