Business phone system for automotive oil change and lubrication shops

Automotive oil change and lubrication shops in the United States

County Business Patterns counted 9,085 automotive oil change and lubrication shops in the U.S. in 2023 (NAICS 811191, Automotive Oil Change and Lubrication Shops). They employed 77,250 people in mid-March and paid $2.7 billion in annual payroll. The average establishment has 8.5 employees. That is 2.7 establishments for every 100,000 residents.

Texas has the most (1,143), followed by California (812), Florida (524), and Michigan (521). Relative to population, Michigan leads with 5.1 per 100,000 residents, and Alaska has the fewest at 1.2.

Why the phone matters for automotive oil change and lubrication shops

Quick-lube shops rely on walk-ins but still take calls about hours, wait times and services. Answering quickly brings customers in.

Calls automotive oil change and lubrication shops commonly handle:

• A driver calls to ask about current wait time.
• A customer calls about a specific oil type.
• A fleet calls about service.
• The shop calls a customer about a reminder.
• A customer calls about a fluid leak.

Texting and after-hours calls

Shops text service reminders.

After-hours calls are mostly hours questions.

How big automotive oil change and lubrication shops are

28.9% of U.S. automotive oil change and lubrication shops with employees had fewer than five people in March 2023. 65.0% had fewer than ten. Most phone decisions in this industry are made for small teams, where one shared number and sensible routing matter more than a desk phone per person.

Automotive oil change and lubrication shops by state

Establishment counts for the 50 states (and DC) where Census published a figure, with the rate per 100,000 residents.

Largest metro areas for automotive oil change and lubrication shops

Census published oil change shop counts for 478 metro and micropolitan areas. The 25 largest:

Phone system pricing for a 9-person oil change shop

The average U.S. oil change shop has 8.5 employees, so the comparison uses a 9-person team. On a per-user plan that headcount sets the bill: $224.55 a month on Ooma Office Pro or $270.00 on RingCentral RingEX Core at list price (checked September 28, 2026). Callata comes to $179.00 a month for 9 users ($99 a month with 5 users included, then $20 per additional user), below both.

Over a year, that is $1,092 less than RingCentral for an oil change shop in the U.S. of that size. Annual contracts lower some competitors' prices, so compare the plan you would actually sign.

How Callata works for automotive oil change and lubrication shops

Callata is a business phone system priced at $99 a month with 5 users included, then $20 per additional user. Callata Office includes up to 3 local business numbers, unlimited inbound calling, 1,500 pooled outbound US and Canada minutes per user each month, a browser softphone that can also ring your cell, voicemail with transcription, call recording with AI summaries, business-hours routing and E911 on every number.

Texting from a local number requires carrier registration (10DLC), a one-time $49 fee. Porting an existing number is free.

AI agents are optional: an AI receptionist or scheduler can pick up when the team is busy or closed, take a message, send a text or email, or transfer the call. They draw on prepaid AI minutes ($0.25/minute), disclose that they are AI, and outbound AI calls require prior consent and are limited to 8am–9pm.