CallataGuidesBusiness phone system for automotive parts and accessories stores in Maryland
523 automotive parts and accessories stores operated in Maryland in 2023. Where they are, how big their teams are, and what phone service costs them.
- Establishments
- 523CBP 2023
- Employees
- 6,495mid-March 2023
- Per 100k residents
- 8.4U.S. 11.3
- State rank
- 28th of 51by count
The auto parts store industry in Maryland
Maryland had 523 automotive parts and accessories stores in 2023, according to Census County Business Patterns (NAICS 441310, Automotive Parts and Accessories Stores). They employed 6,495 people in mid-March and reported $225.2 million in annual payroll. That is the 28th highest count among the 51 states and DC with published figures. Automotive parts and accessories stores make up 0.37% of the 142,967 business establishments in the state.
Per 100,000 residents (2024 estimate) Maryland has 8.4 automotive parts and accessories stores, 26.4% below the national rate of 11.3. The average establishment has 12.4 employees against 9.9 nationally. Payroll per employee is $34,666, in line with the U.S. figure of $34,326.
| Measure | Maryland | United States |
|---|---|---|
| Establishments | 523 | 38,567 |
| Mid-March employees | 6,495 | 380,068 |
| Annual payroll | $225,154,000 | $13,046,177,000 |
| Employees per establishment | 12.4 | 9.9 |
| Payroll per employee | $34,666 | $34,326 |
| Establishments per 100,000 residents | 8.4 | 11.3 |
Census County Business Patterns 2023 (mid-March employment; annual payroll). Employees and payroll flagged high-noise are shown but not used in the text. Residents: Census Vintage 2024 estimates.
Where automotive parts and accessories stores in Maryland are concentrated
Census published auto parts store counts for 10 metro or micropolitan areas that include part of Maryland. The largest is Philadelphia, PA-NJ-DE-MD, with 505 establishments (a multi-state area; its count covers every state it spans). Single-state metro and micropolitan areas account for 53% of the statewide total; the rest are outside any published area or in areas Census suppressed.
| Area | Establishments | Employees | Per 100k residents |
|---|---|---|---|
| Philadelphia, PA-NJ-DE-MD | 505 | 5,465 | 8.0 |
| Washington, DC-VA-MD-WV | 406 | 5,221 | 6.3 |
| Baltimore, MD | 221 | 2,817 | 7.7 |
| Hagerstown, MD-WV | 34 | 402 | 10.9 |
| Lexington Park, MD | 30 | 279 | 14.2 |
| Cumberland, MD-WV | 12 | 122 | 12.8 |
| Salisbury, MD | 11 | 134 | 8.4 |
| Ocean Pines, MD | 6 | 82 | 11.0 |
| Easton, MD | 6 | 75 | 15.7 |
| Cambridge, MD | 4 | 35 | 12.1 |
Source: Census County Business Patterns 2023; population from Census Vintage 2024 estimates.
Team sizes at automotive parts and accessories stores in Maryland
19.7% of Maryland's automotive parts and accessories stores with employees had fewer than five people in March 2023, compared with 27.5% nationally. 45.4% had fewer than ten. That is the size of team where a missed call usually means nobody was free, not that nobody was on staff.
| Employment size | Establishments | Share | U.S. share |
|---|---|---|---|
| 1–4 employees | 102 | 19.7% | 27.5% |
| 5–9 employees | 133 | 25.7% | 30.8% |
| 10–19 employees | 224 | 43.2% | 34.2% |
| 20–49 employees | 59 | 11.4% | 6.7% |
| 50 or more employees | 0 | 0.0% | 0.8% |
Employment-size classes count establishments by mid-March 2023 employment. Establishments with no March employees are excluded from the size classes, so shares are of establishments with employees. Source: Census County Business Patterns 2023.
Why the phone matters for automotive parts and accessories stores in Maryland
Parts stores answer calls from repair shops and do-it-yourself customers about availability. Quick lookups keep shop customers loyal.
A few of the calls that come in to automotive parts and accessories stores in Maryland:
- The store calls a customer when a part arrives.
- A shop calls about a delivery.
- A repair shop calls to check a part's availability.
Calls after closing time
After-hours calls are mostly availability questions.
Callata voicemail is transcribed and triaged for urgency, and business-hours routing decides where calls go once you close.
Callata vs. per-seat pricing for automotive parts and accessories stores in Maryland
Automotive parts and accessories stores in Maryland average 12.4 employees, so the comparison uses a 12-person team. On a per-user plan that headcount sets the bill: $299.40 a month on Ooma Office Pro or $360.00 on RingCentral RingEX Core at list price (checked September 28, 2026). On Callata the same 12 people cost $239.00 a month, less than either per-seat plan.
The annual difference against RingCentral's monthly list price comes to $1,452. Some vendors discount annual contracts; the table shows month-to-month prices.
| Provider (plan) | Pricing basis | Per month | Per year |
|---|---|---|---|
| Callata (Callata Office) | $99 incl. 5 users, $20 per extra user | $239.00 | $2,868.00 |
| Quo (Starter) | $19.00 per user | $228.00 | $2,736.00 |
| Nextiva (Core) | $23.00 per user | $276.00 | $3,312.00 |
| Ooma (Office Pro) | $24.95 per user | $299.40 | $3,592.80 |
| Dialpad (Standard) | $27.00 per user | $324.00 | $3,888.00 |
| RingCentral (RingEX Core) | $30.00 per user | $360.00 | $4,320.00 |
Competitor prices are each vendor's published month-to-month list price per user for its lowest plan that includes business calling and texting, checked September 28, 2026: Quo Starter $19, Nextiva Core $23, Ooma Office Pro $24.95 (Essentials excludes texting; one-time $29.95 activation not included), Dialpad Standard $27, RingCentral RingEX Core $30 ($20 billed annually). Prices exclude taxes and fees and may change; annual contracts lower some competitors' prices.
Area codes in Maryland
Maryland has 6 geographic area codes in service according to NANPA. You can choose local numbers in the area codes your customers know, subject to carrier inventory, or port your current number for free.
| Area code | Exchanges | Time zone | In service since | Overlay with |
|---|---|---|---|---|
| 240 | 785 | Eastern | 1997 | 227, 301 |
| 443 | 785 | Eastern | 1997 | 410, 667 |
| 301 | 784 | Eastern | 1947 | 240, 227 |
| 410 | 783 | Eastern | 1991 | 443, 667 |
| 667 | 452 | Eastern | 2012 | 410, 443 |
| 227 | 141 | Eastern | 2023 | 240, 301 |
Exchanges are NANPA-assigned central office codes (NPA-NXX) in the rate centers matched to the area's named places. Source: NANPA utilized code and NPA reports.
How Callata works for automotive parts and accessories stores in Maryland
For $99 a month, Callata puts a team of up to 5 on one plan ($20 for each person after that): up to 3 local numbers, unlimited inbound calls, a pooled allowance of 1,500 outbound US and Canada minutes per user, browser and cell calling, voicemail transcription with urgency triage, recorded calls with AI summaries and business-hours routing, with E911 on every number.
If you already have a number in Maryland, porting it to Callata is free. Texting from a local number requires a one-time carrier registration (10DLC, $49), and the numbers available in any area code depend on carrier inventory when you choose them.
Optional AI agents (receptionist, sales, support or scheduler) can answer calls after hours or when nobody picks up, take messages, text, email and transfer to your team. They are billed from prepaid AI minutes at $0.25 per minute, identify themselves as AI, and may only place outbound calls to people who consented, between 8am and 9pm.
Frequently asked questions
How many automotive parts and accessories stores are in Maryland?
523 in 2023, according to Census County Business Patterns. They employed 6,495 people in mid-March.
Which Maryland metro area has the most automotive parts and accessories stores?
Philadelphia, PA-NJ-DE-MD, with 505 establishments in 2023.
What does a phone system cost a 12-person auto parts store?
$360.00 a month on RingCentral RingEX Core or $299.40 on Ooma Office Pro at month-to-month list prices (checked September 28, 2026); $239.00 on Callata ($99 a month with 5 users included, then $20 per additional user).
Do I need to register to text customers from a Maryland number?
Yes. US carriers require business texting from local numbers to be registered (10DLC). On Callata the registration is a one-time $49 fee, and texting turns on once it is approved.