Business phone system for computer and office machine repair and maintenance shops

Computer and office machine repair and maintenance shops in the United States

County Business Patterns counted 4,531 computer and office machine repair and maintenance shops in the U.S. in 2023 (NAICS 811212, Computer and Office Machine Repair and Maintenance). They employed 28,425 people in mid-March and paid $1.7 billion in annual payroll. The average establishment has 6.3 employees. That is 1.3 establishments for every 100,000 residents.

California has the most (595), followed by Florida (461), Texas (365), and New York (261). Relative to population, Vermont leads with 2.2 per 100,000 residents, and Alabama has the fewest at 0.9.

Why the phone matters for computer and office machine repair and maintenance shops

Repair shops get calls asking whether they can fix a device, how much it will cost and when it will be ready. Answering those questions quickly keeps walk-ins coming.

Calls computer and office machine repair and maintenance shops commonly handle:

• A customer calls to ask whether a laptop screen can be replaced.
• A customer calls to check on a repair.
• An office calls about a printer service contract.
• The shop calls a customer with a repair estimate.
• A customer asks about data transfer to a new computer.

Texting and after-hours calls

Shops text repair estimates and ready-for-pickup notices.

After-hours calls are mostly status questions that a text update can answer.

How big computer and office machine repair and maintenance shops are

74.1% of U.S. computer and office machine repair and maintenance shops with employees had fewer than five people in March 2023. 89.1% had fewer than ten. Most phone decisions in this industry are made for small teams, where one shared number and sensible routing matter more than a desk phone per person.

Computer and office machine repair and maintenance shops by state

Establishment counts for the 51 states (and DC) where Census published a figure, with the rate per 100,000 residents.

Largest metro areas for computer and office machine repair and maintenance shops

Census published computer repair shop counts for 259 metro and micropolitan areas. The 25 largest:

Phone system pricing for a 6-person computer repair shop

The average U.S. computer repair shop has 6.3 employees, so the comparison uses a 6-person team. On a per-user plan that headcount sets the bill: $149.70 a month on Ooma Office Pro or $180.00 on RingCentral RingEX Core at list price (checked September 28, 2026). Callata comes to $119.00 a month for 6 users ($99 a month with 5 users included, then $20 per additional user), below both.

Over a year, that is $732 less than RingCentral for a computer repair shop in the U.S. of that size. Annual contracts lower some competitors' prices, so compare the plan you would actually sign.

How Callata works for computer and office machine repair and maintenance shops

Callata Office costs $99 per month for up to 5 people, and each additional user is $20 a month. That covers up to 3 local numbers, calling from a browser or your cell, transcribed voicemail, recorded calls with AI summaries, after-hours routing and E911 on each number.

Texting from a local number requires carrier registration (10DLC), a one-time $49 fee. Porting an existing number is free.

AI agents are optional: an AI receptionist or scheduler can pick up when the team is busy or closed, take a message, send a text or email, or transfer the call. They draw on prepaid AI minutes ($0.25/minute), disclose that they are AI, and outbound AI calls require prior consent and are limited to 8am–9pm.