Business phone system for computer and office machine repair and maintenance shops in Indiana

How many computer and office machine repair and maintenance shops operate in Indiana

County Business Patterns counts 91 establishments in Indiana classified as Computer and Office Machine Repair and Maintenance (NAICS 811212) for 2023. They employed 682 people in mid-March and reported $36.0 million in annual payroll. That is the 15th highest count among the 51 states and DC with published figures. Computer and office machine repair and maintenance shops make up 0.06% of the 155,692 business establishments in the state.

Per 100,000 residents (2024 estimate) Indiana has 1.3 computer and office machine repair and maintenance shops, in line with the national rate of 1.3. The average establishment has 7.5 employees against 6.3 nationally. Payroll per employee is $52,780, 9.3% below the U.S. figure of $58,167.

Computer and office machine repair and maintenance shops by metro area in Indiana

Census published computer repair shop counts for 10 metro or micropolitan areas that include part of Indiana. The largest is Chicago, IL-IN, with 146 establishments (a multi-state area; its count covers every state it spans). Single-state metro and micropolitan areas account for 52% of the statewide total; the rest are outside any published area or in areas Census suppressed.

Team sizes at computer and office machine repair and maintenance shops in Indiana

62.2% of Indiana's computer and office machine repair and maintenance shops with employees had fewer than five people in March 2023, compared with 74.1% nationally. 83.3% had fewer than ten. That is the size of team where a missed call usually means nobody was free, not that nobody was on staff.

Calls a computer repair shop in Indiana has to catch

Repair shops get calls asking whether they can fix a device, how much it will cost and when it will be ready. Answering those questions quickly keeps walk-ins coming. That holds for computer and office machine repair and maintenance shops in Indiana as much as anywhere.

Calls a computer repair shop in Indiana might handle in a typical week include:

• A customer calls to ask whether a laptop screen can be replaced.
• An office calls about a printer service contract.
• A customer calls to check on a repair.

After-hours calls

After-hours calls are mostly status questions that a text update can answer.

Callata voicemail is transcribed and triaged for urgency, and business-hours routing decides where calls go once you close.

Callata vs. per-seat pricing for computer and office machine repair and maintenance shops in Indiana

Computer and office machine repair and maintenance shops in Indiana average 7.5 employees, so the comparison uses a 7-person team. Priced per seat, 7 users would run $210.00 a month on RingCentral RingEX Core and $174.65 on Ooma Office Pro (month-to-month list prices, checked September 28, 2026). On Callata the same 7 people cost $139.00 a month, less than either per-seat plan.

The annual difference against RingCentral's monthly list price comes to $852. Some vendors discount annual contracts; the table shows month-to-month prices.

Area codes in Indiana

Indiana has 8 geographic area codes in service according to NANPA. You can choose local numbers in the area codes your customers know, subject to carrier inventory, or port your current number for free.

How Callata works for computer and office machine repair and maintenance shops in Indiana

Callata Office costs $99 per month for up to 5 people, and each additional user is $20 a month. That covers up to 3 local numbers, calling from a browser or your cell, transcribed voicemail, recorded calls with AI summaries, after-hours routing and E911 on each number.

If you already have a number in Indiana, porting it to Callata is free. Texting from a local number requires a one-time carrier registration (10DLC, $49), and the numbers available in any area code depend on carrier inventory when you choose them.

Optional AI agents (receptionist, sales, support or scheduler) can answer calls after hours or when nobody picks up, take messages, text, email and transfer to your team. They are billed from prepaid AI minutes at $0.25 per minute, identify themselves as AI, and may only place outbound calls to people who consented, between 8am and 9pm.