CallataGuidesBusiness phone system for computer and office machine repair and maintenance shops in Providence, RI-MA
Computer and office machine repair and maintenance shops in the Providence-Warwick, RI-MA metro area: 20 establishments in 2023, the local area codes, and what phone service costs a 4-person team.
- Establishments
- 20CBP 2023
- Employees
- 86mid-March 2023
- Per 100k residents
- 1.2U.S. 1.3
- Rank
- 42nd of 259areas by count
Computer and office machine repair and maintenance shops in Providence, RI-MA by the numbers
There were 20 computer and office machine repair and maintenance shops in the Providence-Warwick, RI-MA metro area in 2023, according to Census County Business Patterns (NAICS 811212, Computer and Office Machine Repair and Maintenance). They employed 86 people in mid-March and paid $4,693,000 in annual payroll. By establishment count the area is 42nd out of 259 areas with published figures for computer and office machine repair and maintenance shops.
Measured against its 1.7 million residents (2024 estimate), the area has 1.2 computer and office machine repair and maintenance shops per 100,000 people; the U.S. rate is 1.3, so Providence, RI-MA is 11.7% below the national figure. The average establishment here has 4.3 employees, compared with 6.3 nationally. Payroll per employee comes to $54,570, 6.2% below the national $58,167.
| Measure | Providence, RI-MA | Rhode Island | United States |
|---|---|---|---|
| Establishments | 20 | 18 | 4,531 |
| Mid-March employees | 86 (moderate noise) | 80 (high noise) | 28,425 |
| Annual payroll | $4,693,000 (moderate noise) | $4,450,000 (moderate noise) | $1,653,400,000 |
| Employees per establishment | 4.3 | — | 6.3 |
| Payroll per employee | $54,570 | — | $58,167 |
| Establishments per 100,000 residents | 1.2 | 1.6 | 1.3 |
Census County Business Patterns 2023 (mid-March employment; annual payroll). Employees and payroll flagged high-noise are shown but not used in the text. Residents: Census Vintage 2024 estimates.
Establishment size: computer and office machine repair and maintenance shops in Providence, RI-MA
Of the computer and office machine repair and maintenance shops in Providence, RI-MA that had employees in March 2023, 100.0% had fewer than five (the U.S. share is 74.1%). When a business has only a few people, whoever is free answers the phone, and calls that arrive while everyone is busy go to voicemail unless they are routed somewhere else.
| Employment size | Establishments | Share | U.S. share |
|---|---|---|---|
| 1–4 employees | 16 | 100.0% | 74.1% |
| 5–9 employees | not published | — | 15.1% |
| 10–19 employees | not published | — | 6.1% |
| 20–49 employees | not published | — | 3.1% |
| 50 or more employees | 0 | 0.0% | 1.7% |
Employment-size classes count establishments by mid-March 2023 employment. Establishments with no March employees are excluded from the size classes, so shares are of establishments with employees. Source: Census County Business Patterns 2023.
Calls a computer repair shop in Providence, RI-MA has to catch
Repair shops get calls asking whether they can fix a device, how much it will cost and when it will be ready. Answering those questions quickly keeps walk-ins coming.
A few of the calls that come in to computer and office machine repair and maintenance shops in Providence, RI-MA:
- A customer calls to ask whether a laptop screen can be replaced.
- A customer calls to check on a repair.
- The shop calls a customer with a repair estimate.
Texting customers
Shops text repair estimates and ready-for-pickup notices.
Team texting on Callata runs from your business number, so replies come from the practice or shop rather than someone's personal phone. It turns on after the one-time $49 carrier registration (10DLC) is approved.
Callata vs. per-seat pricing for computer and office machine repair and maintenance shops in Providence, RI-MA
The average computer repair shop in Providence, RI-MA has 4.3 employees, so a 4-person team is a reasonable benchmark. Per-seat business phone plans bill every one of those people. At month-to-month list prices checked September 28, 2026, 4 users on RingCentral RingEX Core cost $120.00 a month and 4 on Ooma Office Pro cost $99.80. Callata comes to $99.00 a month for 4 users ($99 a month with 5 users included, then $20 per additional user), below both.
Over a year, that is $252 less than RingCentral for a computer repair shop in Providence, RI-MA of that size. Annual contracts lower some competitors' prices, so compare the plan you would actually sign.
| Provider (plan) | Pricing basis | Per month | Per year |
|---|---|---|---|
| Callata (Callata Office) | $99 incl. 5 users, $20 per extra user | $99.00 | $1,188.00 |
| Quo (Starter) | $19.00 per user | $76.00 | $912.00 |
| Nextiva (Core) | $23.00 per user | $92.00 | $1,104.00 |
| Ooma (Office Pro) | $24.95 per user | $99.80 | $1,197.60 |
| Dialpad (Standard) | $27.00 per user | $108.00 | $1,296.00 |
| RingCentral (RingEX Core) | $30.00 per user | $120.00 | $1,440.00 |
Competitor prices are each vendor's published month-to-month list price per user for its lowest plan that includes business calling and texting, checked September 28, 2026: Quo Starter $19, Nextiva Core $23, Ooma Office Pro $24.95 (Essentials excludes texting; one-time $29.95 activation not included), Dialpad Standard $27, RingCentral RingEX Core $30 ($20 billed annually). Prices exclude taxes and fees and may change; annual contracts lower some competitors' prices.
Getting a local number in Providence, RI-MA
NANPA records place the exchanges of the area's named cities and towns in 3 area codes. 401 has the most, with 480 of 697 exchanges (69%). A local number lets customers in Providence, RI-MA call without dialing out of area. Callata includes up to 3 local numbers, and which numbers are open in an area code depends on carrier inventory when you choose.
| Area code | Exchanges | Time zone | In service since | Overlay with |
|---|---|---|---|---|
| 401 | 480 | Eastern | 1947 | none |
| 508 | 129 | Eastern | 1988 | 774 |
| 774 | 88 | Eastern | 2001 | 508 |
Exchanges are NANPA-assigned central office codes (NPA-NXX) in the rate centers matched to the area's named places. Source: NANPA utilized code and NPA reports.
How Callata works for computer and office machine repair and maintenance shops
For $99 a month, Callata puts a team of up to 5 on one plan ($20 for each person after that): up to 3 local numbers, unlimited inbound calls, a pooled allowance of 1,500 outbound US and Canada minutes per user, browser and cell calling, voicemail transcription with urgency triage, recorded calls with AI summaries and business-hours routing, with E911 on every number.
Porting a number you already use in Providence, RI-MA is free, and business texting is available once the carrier registration (10DLC) is approved; the registration carries a one-time $49 fee. Which specific numbers are open in a given area code depends on carrier inventory at the time you sign up.
AI agents are optional: an AI receptionist or scheduler can pick up when the team is busy or closed, take a message, send a text or email, or transfer the call. They draw on prepaid AI minutes ($0.25/minute), disclose that they are AI, and outbound AI calls require prior consent and are limited to 8am–9pm.
Frequently asked questions
How many computer and office machine repair and maintenance shops are there in Providence, RI-MA?
Census County Business Patterns counted 20 computer and office machine repair and maintenance shops in the Providence-Warwick, RI-MA metro area in 2023. They employed 86 people in mid-March.
What does a business phone system cost for a 4-person computer repair shop?
At month-to-month list prices checked September 28, 2026, 4 users cost $120.00 a month on RingCentral RingEX Core and $99.80 on Ooma Office Pro. On Callata, $99 a month with 5 users included, then $20 per additional user, the same team pays $99.00.
What area code should a computer repair shop in Providence, RI-MA use?
Area code 401 has the most assigned exchanges among the area's named places, followed by 508 and 774. If you already have a local number, you can port it to Callata for free.
Can an AI receptionist answer calls for a computer repair shop?
Yes. Callata's optional AI agents can answer when the team is busy or closed, take a message, text, email or transfer the call. They disclose that they are AI and are billed from prepaid AI minutes at $0.25 per minute.