CallataGuidesBusiness phone system for janitorial services in Urban Honolulu, HI
Janitorial services in the Urban Honolulu, HI metro area: 212 establishments in 2023, the local area codes, and what phone service costs a 17-person team.
- Establishments
- 212CBP 2023
- Employees
- 3,619mid-March 2023
- Per 100k residents
- 21.2U.S. 19.9
- Rank
- 59th of 836areas by count
How many janitorial services are in Urban Honolulu, HI?
The Census Bureau's 2023 County Business Patterns lists 212 establishments classified as Janitorial Services (NAICS 561720) in the Urban Honolulu, HI metro area. Together they reported 3,619 mid-March employees and $96.9 million of payroll for the year. That ranks 59th of the 836 metro and micropolitan areas where Census published a count for this industry.
With 999,000 residents in the Census 2024 estimate, that is 21.2 janitorial services per 100,000 people, 6.5% above the national rate of 19.9. Establishments average 17.1 employees, 6.4% above the U.S. average of 16.1. Payroll per employee comes to $26,772, 11.0% below the national $30,089.
| Measure | Urban Honolulu, HI | Hawaii | United States |
|---|---|---|---|
| Establishments | 212 | 365 | 67,799 |
| Mid-March employees | 3,619 | 5,445 | 1,088,193 |
| Annual payroll | $96,889,000 | $143,075,000 | $32,742,664,000 |
| Employees per establishment | 17.1 | 14.9 | 16.1 |
| Payroll per employee | $26,772 | $26,276 | $30,089 |
| Establishments per 100,000 residents | 21.2 | 25.2 | 19.9 |
Census County Business Patterns 2023 (mid-March employment; annual payroll). Employees and payroll flagged high-noise are shown but not used in the text. Residents: Census Vintage 2024 estimates.
Team sizes at janitorial services in Urban Honolulu, HI
Of the janitorial services in Urban Honolulu, HI that had employees in March 2023, 59.8% had fewer than five (the U.S. share is 61.3%). 76.1% had fewer than ten. For a business of a few people, phone coverage is a staffing question as much as a technology one: someone has to be free to pick up, or the call needs somewhere sensible to go.
| Employment size | Establishments | Share | U.S. share |
|---|---|---|---|
| 1–4 employees | 125 | 59.8% | 61.3% |
| 5–9 employees | 34 | 16.3% | 15.5% |
| 10–19 employees | 27 | 12.9% | 10.8% |
| 20–49 employees | 15 | 7.2% | 7.6% |
| 50 or more employees | 8 | 3.8% | 4.9% |
Employment-size classes count establishments by mid-March 2023 employment. Establishments with no March employees are excluded from the size classes, so shares are of establishments with employees. Source: Census County Business Patterns 2023.
Calls a janitorial company in Urban Honolulu, HI has to catch
Commercial cleaning companies work nights and weekends, so the office and the crews are rarely in the same place. Clients need a reliable way to report issues and request extra service. That holds for janitorial services in Urban Honolulu, HI as much as anywhere.
Calls a janitorial company in Urban Honolulu, HI might handle in a typical week include:
- A prospect calls for a cleaning bid.
- A crew lead calls the office about supplies.
- A client calls to request a deep clean.
After-hours calls
Crews work after hours, so routing between night supervisors and the office matters.
Callata transcribes voicemail and triages it for urgency, so the first callback in the morning can go to the caller who needs it most.
Callata vs. per-seat pricing for janitorial services in Urban Honolulu, HI
The average janitorial company in Urban Honolulu, HI has 17.1 employees, so a 17-person team is a reasonable benchmark. On a per-user plan that headcount sets the bill: $424.15 a month on Ooma Office Pro or $510.00 on RingCentral RingEX Core at list price (checked September 28, 2026). On Callata the same 17 people cost $339.00 a month, less than either per-seat plan.
The annual difference against RingCentral's monthly list price comes to $2,052. Some vendors discount annual contracts; the table shows month-to-month prices.
| Provider (plan) | Pricing basis | Per month | Per year |
|---|---|---|---|
| Callata (Callata Office) | $99 incl. 5 users, $20 per extra user | $339.00 | $4,068.00 |
| Quo (Starter) | $19.00 per user | $323.00 | $3,876.00 |
| Nextiva (Core) | $23.00 per user | $391.00 | $4,692.00 |
| Ooma (Office Pro) | $24.95 per user | $424.15 | $5,089.80 |
| Dialpad (Standard) | $27.00 per user | $459.00 | $5,508.00 |
| RingCentral (RingEX Core) | $30.00 per user | $510.00 | $6,120.00 |
Competitor prices are each vendor's published month-to-month list price per user for its lowest plan that includes business calling and texting, checked September 28, 2026: Quo Starter $19, Nextiva Core $23, Ooma Office Pro $24.95 (Essentials excludes texting; one-time $29.95 activation not included), Dialpad Standard $27, RingCentral RingEX Core $30 ($20 billed annually). Prices exclude taxes and fees and may change; annual contracts lower some competitors' prices.
Setting up Callata for a janitorial company in Urban Honolulu, HI
Callata Office costs $99 per month for up to 5 people, and each additional user is $20 a month. That covers up to 3 local numbers, calling from a browser or your cell, transcribed voicemail, recorded calls with AI summaries, after-hours routing and E911 on each number.
If you already have a number in Urban Honolulu, HI, porting it to Callata is free. Texting from a local number requires a one-time carrier registration (10DLC, $49), and the numbers available in any area code depend on carrier inventory when you choose them.
Optional AI agents (receptionist, sales, support or scheduler) can answer calls after hours or when nobody picks up, take messages, text, email and transfer to your team. They are billed from prepaid AI minutes at $0.25 per minute, identify themselves as AI, and may only place outbound calls to people who consented, between 8am and 9pm.
Frequently asked questions
How many janitorial services are there in Urban Honolulu, HI?
Census County Business Patterns counted 212 janitorial services in the Urban Honolulu, HI metro area in 2023. They employed 3,619 people in mid-March.
What does a business phone system cost for a 17-person janitorial company?
At month-to-month list prices checked September 28, 2026, 17 users cost $510.00 a month on RingCentral RingEX Core and $424.15 on Ooma Office Pro. On Callata, $99 a month with 5 users included, then $20 per additional user, the same team pays $339.00.
Can an AI receptionist answer calls for a janitorial company?
Yes. Callata's optional AI agents can answer when the team is busy or closed, take a message, text, email or transfer the call. They disclose that they are AI and are billed from prepaid AI minutes at $0.25 per minute.