CallataGuidesBusiness phone system for janitorial services in New York, NY-NJ
Janitorial services in the New York-Newark-Jersey City, NY-NJ metro area: 3,918 establishments in 2023, the local area codes, and what phone service costs a 22-person team.
- Establishments
- 3,918CBP 2023
- Employees
- 84,591mid-March 2023
- Per 100k residents
- 19.6U.S. 19.9
- Rank
- 1st of 836areas by count
The janitorial company market in New York, NY-NJ
The Census Bureau's 2023 County Business Patterns lists 3,918 establishments classified as Janitorial Services (NAICS 561720) in the New York-Newark-Jersey City, NY-NJ metro area. They employed 84,591 people in mid-March and paid $3.3 billion in annual payroll. By establishment count the area is 1st out of 836 areas with published figures for janitorial services.
Measured against its 19.9 million residents (2024 estimate), the area has 19.6 janitorial services per 100,000 people; the U.S. rate is 19.9, so New York, NY-NJ is in line with the national figure. The average establishment here has 21.6 employees, compared with 16.1 nationally. Payroll per employee comes to $39,125, 30.0% above the national $30,089.
| Measure | New York, NY-NJ | New York | United States |
|---|---|---|---|
| Establishments | 3,918 | 3,762 | 67,799 |
| Mid-March employees | 84,591 | 76,457 | 1,088,193 |
| Annual payroll | $3,309,632,000 | $3,014,392,000 | $32,742,664,000 |
| Employees per establishment | 21.6 | 20.3 | 16.1 |
| Payroll per employee | $39,125 | $39,426 | $30,089 |
| Establishments per 100,000 residents | 19.6 | 18.9 | 19.9 |
Census County Business Patterns 2023 (mid-March employment; annual payroll). Employees and payroll flagged high-noise are shown but not used in the text. Residents: Census Vintage 2024 estimates.
Team sizes at janitorial services in New York, NY-NJ
Of the janitorial services in New York, NY-NJ that had employees in March 2023, 62.6% had fewer than five (the U.S. share is 61.3%). 76.6% had fewer than ten. When a business has only a few people, whoever is free answers the phone, and calls that arrive while everyone is busy go to voicemail unless they are routed somewhere else.
| Employment size | Establishments | Share | U.S. share |
|---|---|---|---|
| 1–4 employees | 2,452 | 62.6% | 61.3% |
| 5–9 employees | 551 | 14.1% | 15.5% |
| 10–19 employees | 376 | 9.6% | 10.8% |
| 20–49 employees | 280 | 7.1% | 7.6% |
| 50 or more employees | 259 | 6.6% | 4.9% |
Employment-size classes count establishments by mid-March 2023 employment. Establishments with no March employees are excluded from the size classes, so shares are of establishments with employees. Source: Census County Business Patterns 2023.
Calls a janitorial company in New York, NY-NJ has to catch
Commercial cleaning companies work nights and weekends, so the office and the crews are rarely in the same place. Clients need a reliable way to report issues and request extra service.
A few of the calls that come in to janitorial services in New York, NY-NJ:
- A crew lead calls the office about supplies.
- An office manager calls about a missed trash pickup.
- The company calls a client about a schedule change.
Business texting for janitorial services
Companies text crew schedules and client service confirmations.
Team texting on Callata runs from your business number, so replies come from the practice or shop rather than someone's personal phone. It turns on after the one-time $49 carrier registration (10DLC) is approved.
Phone system pricing for a 22-person janitorial company
The average janitorial company in New York, NY-NJ has 21.6 employees, so a 22-person team is a reasonable benchmark. On a per-user plan that headcount sets the bill: $548.90 a month on Ooma Office Pro or $660.00 on RingCentral RingEX Core at list price (checked September 28, 2026). Callata comes to $439.00 a month for 22 users ($99 a month with 5 users included, then $20 per additional user), below both.
Over a year, that is $2,652 less than RingCentral for a janitorial company in New York, NY-NJ of that size. Annual contracts lower some competitors' prices, so compare the plan you would actually sign.
| Provider (plan) | Pricing basis | Per month | Per year |
|---|---|---|---|
| Callata (Callata Office) | $99 incl. 5 users, $20 per extra user | $439.00 | $5,268.00 |
| Quo (Starter) | $19.00 per user | $418.00 | $5,016.00 |
| Nextiva (Core) | $23.00 per user | $506.00 | $6,072.00 |
| Ooma (Office Pro) | $24.95 per user | $548.90 | $6,586.80 |
| Dialpad (Standard) | $27.00 per user | $594.00 | $7,128.00 |
| RingCentral (RingEX Core) | $30.00 per user | $660.00 | $7,920.00 |
Competitor prices are each vendor's published month-to-month list price per user for its lowest plan that includes business calling and texting, checked September 28, 2026: Quo Starter $19, Nextiva Core $23, Ooma Office Pro $24.95 (Essentials excludes texting; one-time $29.95 activation not included), Dialpad Standard $27, RingCentral RingEX Core $30 ($20 billed annually). Prices exclude taxes and fees and may change; annual contracts lower some competitors' prices.
Which area code to use in New York, NY-NJ
NANPA records place the exchanges of the area's named cities and towns in 8 area codes. 201 has the most, with 761 of 3,908 exchanges (19%). A local number lets clients in New York, NY-NJ call without dialing out of area. Callata includes up to 3 local numbers, and which numbers are open in an area code depends on carrier inventory when you choose.
| Area code | Exchanges | Time zone | In service since | Overlay with |
|---|---|---|---|---|
| 201 | 761 | Eastern | 1947 | 551 |
| 732 | 742 | Eastern | 1997 | 848 |
| 973 | 643 | Eastern | 1997 | 862 |
| 908 | 536 | Eastern | 1990 | none |
| 631 | 341 | Eastern | 1999 | 934 |
| 862 | 320 | Eastern | 2001 | 973 |
| 551 | 296 | Eastern | 2001 | 201 |
| 848 | 269 | Eastern | 2001 | 732 |
Exchanges are NANPA-assigned central office codes (NPA-NXX) in the rate centers matched to the area's named places. Source: NANPA utilized code and NPA reports.
Setting up Callata for a janitorial company in New York, NY-NJ
For $99 a month, Callata puts a team of up to 5 on one plan ($20 for each person after that): up to 3 local numbers, unlimited inbound calls, a pooled allowance of 1,500 outbound US and Canada minutes per user, browser and cell calling, voicemail transcription with urgency triage, recorded calls with AI summaries and business-hours routing, with E911 on every number.
Porting a number you already use in New York, NY-NJ is free, and business texting is available once the carrier registration (10DLC) is approved; the registration carries a one-time $49 fee. Which specific numbers are open in a given area code depends on carrier inventory at the time you sign up.
AI agents are optional: an AI receptionist or scheduler can pick up when the team is busy or closed, take a message, send a text or email, or transfer the call. They draw on prepaid AI minutes ($0.25/minute), disclose that they are AI, and outbound AI calls require prior consent and are limited to 8am–9pm.
Frequently asked questions
How many janitorial services are there in New York, NY-NJ?
Census County Business Patterns counted 3,918 janitorial services in the New York-Newark-Jersey City, NY-NJ metro area in 2023. They employed 84,591 people in mid-March.
What does a business phone system cost for a 22-person janitorial company?
At month-to-month list prices checked September 28, 2026, 22 users cost $660.00 a month on RingCentral RingEX Core and $548.90 on Ooma Office Pro. On Callata, $99 a month with 5 users included, then $20 per additional user, the same team pays $439.00.
What area code should a janitorial company in New York, NY-NJ use?
Area code 201 has the most assigned exchanges among the area's named places, followed by 732 and 973. If you already have a local number, you can port it to Callata for free.
Can an AI receptionist answer calls for a janitorial company?
Yes. Callata's optional AI agents can answer when the team is busy or closed, take a message, text, email or transfer the call. They disclose that they are AI and are billed from prepaid AI minutes at $0.25 per minute.