Business phone system for janitorial services in Illinois

Janitorial services in Illinois by the numbers

Illinois had 2,520 janitorial services in 2023, according to Census County Business Patterns (NAICS 561720, Janitorial Services). They employed 50,936 people in mid-March and reported $1.6 billion in annual payroll. That is the 5th highest count among the 51 states and DC with published figures. Janitorial services make up 0.78% of the 322,415 business establishments in the state.

Per 100,000 residents (2024 estimate) Illinois has 19.8 janitorial services, in line with the national rate of 19.9. The average establishment has 20.2 employees against 16.1 nationally. Payroll per employee is $32,355, 7.5% above the U.S. figure of $30,089.

Janitorial services by metro area in Illinois

Census published janitorial company counts for 28 metro or micropolitan areas that include part of Illinois. The largest is Chicago, IL-IN, with 2,041 establishments (a multi-state area; its count covers every state it spans). Single-state metro and micropolitan areas account for 15% of the statewide total; the rest are outside any published area or in areas Census suppressed.

Team sizes at janitorial services in Illinois

63.7% of Illinois's janitorial services with employees had fewer than five people in March 2023, compared with 61.3% nationally. 78.1% had fewer than ten. That is the size of team where a missed call usually means nobody was free, not that nobody was on staff.

Calls a janitorial company in Illinois has to catch

Commercial cleaning companies work nights and weekends, so the office and the crews are rarely in the same place. Clients need a reliable way to report issues and request extra service.

Calls a janitorial company in Illinois might handle in a typical week include:

• An office manager calls about a missed trash pickup.
• A client calls to request a deep clean.
• A prospect calls for a cleaning bid.

After-hours calls

Crews work after hours, so routing between night supervisors and the office matters.

Callata voicemail is transcribed and triaged for urgency, and business-hours routing decides where calls go once you close.

What a phone system costs a janitorial company in Illinois

Janitorial services in Illinois average 20.2 employees, so the comparison uses a 20-person team. Priced per seat, 20 users would run $600.00 a month on RingCentral RingEX Core and $499.00 on Ooma Office Pro (month-to-month list prices, checked September 28, 2026). On Callata the same 20 people cost $399.00 a month, less than either per-seat plan.

The annual difference against RingCentral's monthly list price comes to $2,412. Some vendors discount annual contracts; the table shows month-to-month prices.

Area codes in Illinois

Illinois has 17 geographic area codes in service according to NANPA. You can choose local numbers in the area codes your clients know, subject to carrier inventory, or port your current number for free.

How Callata works for janitorial services in Illinois

For $99 a month, Callata puts a team of up to 5 on one plan ($20 for each person after that): up to 3 local numbers, unlimited inbound calls, a pooled allowance of 1,500 outbound US and Canada minutes per user, browser and cell calling, voicemail transcription with urgency triage, recorded calls with AI summaries and business-hours routing, with E911 on every number.

If you already have a number in Illinois, porting it to Callata is free. Texting from a local number requires a one-time carrier registration (10DLC, $49), and the numbers available in any area code depend on carrier inventory when you choose them.

Optional AI agents (receptionist, sales, support or scheduler) can answer calls after hours or when nobody picks up, take messages, text, email and transfer to your team. They are billed from prepaid AI minutes at $0.25 per minute, identify themselves as AI, and may only place outbound calls to people who consented, between 8am and 9pm.