Business phone system for motor vehicle towing companies in Massachusetts

Motor vehicle towing companies in Massachusetts by the numbers

County Business Patterns counts 271 establishments in Massachusetts classified as Motor Vehicle Towing (NAICS 488410) for 2023. They employed 1,864 people in mid-March and reported $101.4 million in annual payroll. That is the 14th highest count among the 51 states and DC with published figures. Motor vehicle towing companies make up 0.15% of the 183,767 business establishments in the state.

Per 100,000 residents (2024 estimate) Massachusetts has 3.8 motor vehicle towing companies, 22.2% above the national rate of 3.1. The average establishment has 6.9 employees against 6.9 nationally. Payroll per employee is $54,392, 5.3% above the U.S. figure of $51,644.

Where motor vehicle towing companies in Massachusetts are concentrated

Census published towing company counts for 7 metro or micropolitan areas that include part of Massachusetts. The largest is Boston, MA-NH, with 190 establishments (a multi-state area; its count covers every state it spans). Single-state metro and micropolitan areas account for 27% of the statewide total; the rest are outside any published area or in areas Census suppressed.

Team sizes at motor vehicle towing companies in Massachusetts

63.0% of Massachusetts's motor vehicle towing companies with employees had fewer than five people in March 2023, compared with 60.5% nationally. 77.4% had fewer than ten. At that size the phone is shared, so routing (who rings, when, and what happens after hours) matters more than the number of desk phones.

Calls a towing company in Massachusetts has to catch

Towing is dispatched by phone at all hours, and the company that answers gets the tow. Dispatchers coordinate drivers, customers and repair shops. That holds for motor vehicle towing companies in Massachusetts as much as anywhere.

A few of the calls that come in to motor vehicle towing companies in Massachusetts:

• An insurer calls about a claim.
• A property manager calls about an illegally parked car.
• The dispatcher calls a customer with an arrival time.

Texting drivers

Towing companies text driver arrival times and location requests.

Texting from a local number in Massachusetts requires carrier registration (10DLC), a one-time $49 fee on Callata.

Phone system pricing for a 7-person towing company

Motor vehicle towing companies in Massachusetts average 6.9 employees, so the comparison uses a 7-person team. Per-seat business phone plans bill every one of those people. At month-to-month list prices checked September 28, 2026, 7 users on RingCentral RingEX Core cost $210.00 a month and 7 on Ooma Office Pro cost $174.65. Callata comes to $139.00 a month for 7 users ($99 a month with 5 users included, then $20 per additional user), below both.

Over a year, that is $852 less than RingCentral for a towing company in Massachusetts of that size. Annual contracts lower some competitors' prices, so compare the plan you would actually sign.

Area codes in Massachusetts

Massachusetts has 9 geographic area codes in service according to NANPA. Callata includes up to 3 local numbers, so a towing company can hold a number in more than one of them.

How Callata works for motor vehicle towing companies in Massachusetts

Callata is a business phone system priced at $99 a month with 5 users included, then $20 per additional user. Callata Office includes up to 3 local business numbers, unlimited inbound calling, 1,500 pooled outbound US and Canada minutes per user each month, a browser softphone that can also ring your cell, voicemail with transcription, call recording with AI summaries, business-hours routing and E911 on every number.

Porting a number you already use in Massachusetts is free, and business texting is available once the carrier registration (10DLC) is approved; the registration carries a one-time $49 fee. Which specific numbers are open in a given area code depends on carrier inventory at the time you sign up.

AI agents are optional: an AI receptionist or scheduler can pick up when the team is busy or closed, take a message, send a text or email, or transfer the call. They draw on prepaid AI minutes ($0.25/minute), disclose that they are AI, and outbound AI calls require prior consent and are limited to 8am–9pm.