Business phone system for motor vehicle towing companies in Montana

The towing company industry in Montana

Montana had 71 motor vehicle towing companies in 2023, according to Census County Business Patterns (NAICS 488410, Motor Vehicle Towing). They employed 414 people in mid-March and reported $19.3 million in annual payroll. That is the 38th highest count among the 51 states and DC with published figures. Motor vehicle towing companies make up 0.17% of the 42,566 business establishments in the state.

Per 100,000 residents (2024 estimate) Montana has 6.2 motor vehicle towing companies, 101.0% above the national rate of 3.1. The average establishment has 5.8 employees against 6.9 nationally. Payroll per employee is $46,640, 9.7% below the U.S. figure of $51,644.

Montana's largest markets for motor vehicle towing companies

Census published towing company counts for 6 metro or micropolitan areas that include part of Montana. The largest is Billings, MT, with 18 establishments. Single-state metro and micropolitan areas account for 75% of the statewide total; the rest are outside any published area or in areas Census suppressed.

Team sizes at motor vehicle towing companies in Montana

60.6% of Montana's motor vehicle towing companies with employees had fewer than five people in March 2023, compared with 60.5% nationally. 84.5% had fewer than ten. At that size the phone is shared, so routing (who rings, when, and what happens after hours) matters more than the number of desk phones.

Calls a towing company in Montana has to catch

Towing is dispatched by phone at all hours, and the company that answers gets the tow. Dispatchers coordinate drivers, customers and repair shops.

A few of the calls that come in to motor vehicle towing companies in Montana:

• A property manager calls about an illegally parked car.
• The dispatcher calls a customer with an arrival time.
• An insurer calls about a claim.

Texting drivers

Towing companies text driver arrival times and location requests.

Texting from a local number in Montana requires carrier registration (10DLC), a one-time $49 fee on Callata.

Phone system pricing for a 6-person towing company

Motor vehicle towing companies in Montana average 5.8 employees, so the comparison uses a 6-person team. On a per-user plan that headcount sets the bill: $149.70 a month on Ooma Office Pro or $180.00 on RingCentral RingEX Core at list price (checked September 28, 2026). Callata comes to $119.00 a month for 6 users ($99 a month with 5 users included, then $20 per additional user), below both.

Over a year, that is $732 less than RingCentral for a towing company in Montana of that size. Annual contracts lower some competitors' prices, so compare the plan you would actually sign.

Area codes in Montana

Montana has 1 geographic area code in service according to NANPA. Callata includes up to 3 local numbers, so a towing company can hold a number in more than one of them.

How Callata works for motor vehicle towing companies in Montana

Callata Office costs $99 per month for up to 5 people, and each additional user is $20 a month. That covers up to 3 local numbers, calling from a browser or your cell, transcribed voicemail, recorded calls with AI summaries, after-hours routing and E911 on each number.

Porting a number you already use in Montana is free, and business texting is available once the carrier registration (10DLC) is approved; the registration carries a one-time $49 fee. Which specific numbers are open in a given area code depends on carrier inventory at the time you sign up.

AI agents are optional: an AI receptionist or scheduler can pick up when the team is busy or closed, take a message, send a text or email, or transfer the call. They draw on prepaid AI minutes ($0.25/minute), disclose that they are AI, and outbound AI calls require prior consent and are limited to 8am–9pm.