CallataGuidesBusiness phone system for motor vehicle towing companies in Scranton, PA
Motor vehicle towing companies in the Scranton--Wilkes-Barre, PA metro area: 26 establishments in 2023, the local area codes, and what phone service costs an 8-person team.
- Establishments
- 26CBP 2023
- Employees
- 206mid-March 2023
- Per 100k residents
- 4.5U.S. 3.1
- Rank
- 68th of 511areas by count
Motor vehicle towing companies in Scranton, PA by the numbers
There were 26 motor vehicle towing companies in the Scranton--Wilkes-Barre, PA metro area in 2023, according to Census County Business Patterns (NAICS 488410, Motor Vehicle Towing). They employed 206 people in mid-March and paid $10.5 million in annual payroll. By establishment count the area is 68th out of 511 areas with published figures for motor vehicle towing companies.
Measured against its 574,000 residents (2024 estimate), the area has 4.5 motor vehicle towing companies per 100,000 people; the U.S. rate is 3.1, so Scranton, PA is 45.8% above the national figure. The average establishment here has 7.9 employees, compared with 6.9 nationally. Payroll per employee comes to $51,015, in line with the national $51,644.
| Measure | Scranton, PA | Pennsylvania | United States |
|---|---|---|---|
| Establishments | 26 | 382 | 10,566 |
| Mid-March employees | 206 (moderate noise) | 2,686 | 73,320 |
| Annual payroll | $10,509,000 (moderate noise) | $130,011,000 | $3,786,569,000 |
| Employees per establishment | 7.9 | 7.0 | 6.9 |
| Payroll per employee | $51,015 | $48,403 | $51,644 |
| Establishments per 100,000 residents | 4.5 | 2.9 | 3.1 |
Census County Business Patterns 2023 (mid-March employment; annual payroll). Employees and payroll flagged high-noise are shown but not used in the text. Residents: Census Vintage 2024 estimates.
How big motor vehicle towing companies in Scranton, PA are
Of the motor vehicle towing companies in Scranton, PA that had employees in March 2023, 54.2% had fewer than five (the U.S. share is 60.5%). 87.5% had fewer than ten. Small teams usually share the phone: the person who answers is often also serving a customer or doing the job, which is when calls get missed.
| Employment size | Establishments | Share | U.S. share |
|---|---|---|---|
| 1–4 employees | 13 | 54.2% | 60.5% |
| 5–9 employees | 8 | 33.3% | 19.2% |
| 10–19 employees | 3 | 12.5% | 12.4% |
| 20–49 employees | not published | — | 6.6% |
| 50 or more employees | 0 | 0.0% | 1.2% |
Employment-size classes count establishments by mid-March 2023 employment. Establishments with no March employees are excluded from the size classes, so shares are of establishments with employees. Source: Census County Business Patterns 2023.
What motor vehicle towing companies in Scranton, PA use the phone for
Towing is dispatched by phone at all hours, and the company that answers gets the tow. Dispatchers coordinate drivers, customers and repair shops.
Calls a towing company in Scranton, PA might handle in a typical week include:
- A property manager calls about an illegally parked car.
- The dispatcher calls a customer with an arrival time.
- A repair shop calls about a vehicle drop-off.
Texting drivers
Towing companies text driver arrival times and location requests.
Texts sent from a local business number in Scranton, PA have to be registered with carriers first (10DLC); on Callata that is a one-time $49 fee, after which the whole team can text from the shared number.
Callata vs. per-seat pricing for motor vehicle towing companies in Scranton, PA
The average towing company in Scranton, PA has 7.9 employees, so an 8-person team is a reasonable benchmark. Per-seat business phone plans bill every one of those people. At month-to-month list prices checked September 28, 2026, 8 users on RingCentral RingEX Core cost $240.00 a month and 8 on Ooma Office Pro cost $199.60. Callata comes to $159.00 a month for 8 users ($99 a month with 5 users included, then $20 per additional user), below both.
Over a year, that is $972 less than RingCentral for a towing company in Scranton, PA of that size. Annual contracts lower some competitors' prices, so compare the plan you would actually sign.
| Provider (plan) | Pricing basis | Per month | Per year |
|---|---|---|---|
| Callata (Callata Office) | $99 incl. 5 users, $20 per extra user | $159.00 | $1,908.00 |
| Quo (Starter) | $19.00 per user | $152.00 | $1,824.00 |
| Nextiva (Core) | $23.00 per user | $184.00 | $2,208.00 |
| Ooma (Office Pro) | $24.95 per user | $199.60 | $2,395.20 |
| Dialpad (Standard) | $27.00 per user | $216.00 | $2,592.00 |
| RingCentral (RingEX Core) | $30.00 per user | $240.00 | $2,880.00 |
Competitor prices are each vendor's published month-to-month list price per user for its lowest plan that includes business calling and texting, checked September 28, 2026: Quo Starter $19, Nextiva Core $23, Ooma Office Pro $24.95 (Essentials excludes texting; one-time $29.95 activation not included), Dialpad Standard $27, RingCentral RingEX Core $30 ($20 billed annually). Prices exclude taxes and fees and may change; annual contracts lower some competitors' prices.
Which area code to use in Scranton, PA
NANPA records place the exchanges of the area's named cities and towns in 4 area codes. 570 has the most, with 254 of 342 exchanges (74%). A local number lets drivers in Scranton, PA call without dialing out of area. Callata includes up to 3 local numbers, and which numbers are open in an area code depends on carrier inventory when you choose.
| Area code | Exchanges | Time zone | In service since | Overlay with |
|---|---|---|---|---|
| 570 | 254 | Eastern | 1998 | 272 |
| 272 | 85 | Eastern | 2013 | 570 |
| 717 | 2 | Eastern | 1947 | 223 |
| 223 | 1 | Eastern | 2017 | 717 |
Exchanges are NANPA-assigned central office codes (NPA-NXX) in the rate centers matched to the area's named places. Source: NANPA utilized code and NPA reports.
How Callata works for motor vehicle towing companies
Callata Office costs $99 per month for up to 5 people, and each additional user is $20 a month. That covers up to 3 local numbers, calling from a browser or your cell, transcribed voicemail, recorded calls with AI summaries, after-hours routing and E911 on each number.
Porting a number you already use in Scranton, PA is free, and business texting is available once the carrier registration (10DLC) is approved; the registration carries a one-time $49 fee. Which specific numbers are open in a given area code depends on carrier inventory at the time you sign up.
AI agents are optional: an AI receptionist or scheduler can pick up when the team is busy or closed, take a message, send a text or email, or transfer the call. They draw on prepaid AI minutes ($0.25/minute), disclose that they are AI, and outbound AI calls require prior consent and are limited to 8am–9pm.
Frequently asked questions
How many motor vehicle towing companies are there in Scranton, PA?
Census County Business Patterns counted 26 motor vehicle towing companies in the Scranton--Wilkes-Barre, PA metro area in 2023. They employed 206 people in mid-March.
What does a business phone system cost for an 8-person towing company?
At month-to-month list prices checked September 28, 2026, 8 users cost $240.00 a month on RingCentral RingEX Core and $199.60 on Ooma Office Pro. On Callata, $99 a month with 5 users included, then $20 per additional user, the same team pays $159.00.
What area code should a towing company in Scranton, PA use?
Area code 570 has the most assigned exchanges among the area's named places, followed by 272 and 717. If you already have a local number, you can port it to Callata for free.
Can an AI receptionist answer calls for a towing company?
Yes. Callata's optional AI agents can answer when the team is busy or closed, take a message, text, email or transfer the call. They disclose that they are AI and are billed from prepaid AI minutes at $0.25 per minute.