CallataGuidesBusiness phone system for motor vehicle towing companies in Wilmington, NC
Motor vehicle towing companies in the Wilmington, NC metro area: 15 establishments in 2023, the local area codes, and what phone service costs a 5-person team.
- Establishments
- 15CBP 2023
- Employees
- 68mid-March 2023
- Per 100k residents
- 3.1U.S. 3.1
- Rank
- 127th of 511areas by count
Motor vehicle towing companies in Wilmington, NC by the numbers
There were 15 motor vehicle towing companies in the Wilmington, NC metro area in 2023, according to Census County Business Patterns (NAICS 488410, Motor Vehicle Towing). They employed 68 people in mid-March and paid $3,138,000 in annual payroll. By establishment count the area is 127th out of 511 areas with published figures for motor vehicle towing companies.
Measured against its 481,000 residents (2024 estimate), the area has 3.1 motor vehicle towing companies per 100,000 people; the U.S. rate is 3.1, so Wilmington, NC is in line with the national figure. The average establishment here has 4.5 employees, compared with 6.9 nationally. Payroll per employee comes to $46,147, 10.6% below the national $51,644.
| Measure | Wilmington, NC | North Carolina | United States |
|---|---|---|---|
| Establishments | 15 | 366 | 10,566 |
| Mid-March employees | 68 (moderate noise) | 2,242 | 73,320 |
| Annual payroll | $3,138,000 | $110,581,000 | $3,786,569,000 |
| Employees per establishment | 4.5 | 6.1 | 6.9 |
| Payroll per employee | $46,147 | $49,322 | $51,644 |
| Establishments per 100,000 residents | 3.1 | 3.3 | 3.1 |
Census County Business Patterns 2023 (mid-March employment; annual payroll). Employees and payroll flagged high-noise are shown but not used in the text. Residents: Census Vintage 2024 estimates.
Establishment size: motor vehicle towing companies in Wilmington, NC
Of the motor vehicle towing companies in Wilmington, NC that had employees in March 2023, 78.6% had fewer than five (the U.S. share is 60.5%). Small teams usually share the phone: the person who answers is often also serving a customer or doing the job, which is when calls get missed.
| Employment size | Establishments | Share | U.S. share |
|---|---|---|---|
| 1–4 employees | 11 | 78.6% | 60.5% |
| 5–9 employees | not published | — | 19.2% |
| 10–19 employees | 3 | 21.4% | 12.4% |
| 20–49 employees | not published | — | 6.6% |
| 50 or more employees | 0 | 0.0% | 1.2% |
Employment-size classes count establishments by mid-March 2023 employment. Establishments with no March employees are excluded from the size classes, so shares are of establishments with employees. Source: Census County Business Patterns 2023.
Why the phone matters for motor vehicle towing companies in Wilmington, NC
Towing is dispatched by phone at all hours, and the company that answers gets the tow. Dispatchers coordinate drivers, customers and repair shops. That holds for motor vehicle towing companies in Wilmington, NC as much as anywhere.
Typical inbound and outbound calls for motor vehicle towing companies in Wilmington, NC:
- The dispatcher calls a customer with an arrival time.
- A stranded driver calls for a tow.
- A repair shop calls about a vehicle drop-off.
What motor vehicle towing companies text about
Towing companies text driver arrival times and location requests.
Team texting on Callata runs from your business number, so replies come from the practice or shop rather than someone's personal phone. It turns on after the one-time $49 carrier registration (10DLC) is approved.
Callata vs. per-seat pricing for motor vehicle towing companies in Wilmington, NC
The average towing company in Wilmington, NC has 4.5 employees, so a 5-person team is a reasonable benchmark. Per-seat business phone plans bill every one of those people. At month-to-month list prices checked September 28, 2026, 5 users on RingCentral RingEX Core cost $150.00 a month and 5 on Ooma Office Pro cost $124.75. Callata comes to $99.00 a month for 5 users ($99 a month with 5 users included, then $20 per additional user), below both.
Over a year, that is $612 less than RingCentral for a towing company in Wilmington, NC of that size. Annual contracts lower some competitors' prices, so compare the plan you would actually sign.
| Provider (plan) | Pricing basis | Per month | Per year |
|---|---|---|---|
| Callata (Callata Office) | $99 incl. 5 users, $20 per extra user | $99.00 | $1,188.00 |
| Quo (Starter) | $19.00 per user | $95.00 | $1,140.00 |
| Nextiva (Core) | $23.00 per user | $115.00 | $1,380.00 |
| Ooma (Office Pro) | $24.95 per user | $124.75 | $1,497.00 |
| Dialpad (Standard) | $27.00 per user | $135.00 | $1,620.00 |
| RingCentral (RingEX Core) | $30.00 per user | $150.00 | $1,800.00 |
Competitor prices are each vendor's published month-to-month list price per user for its lowest plan that includes business calling and texting, checked September 28, 2026: Quo Starter $19, Nextiva Core $23, Ooma Office Pro $24.95 (Essentials excludes texting; one-time $29.95 activation not included), Dialpad Standard $27, RingCentral RingEX Core $30 ($20 billed annually). Prices exclude taxes and fees and may change; annual contracts lower some competitors' prices.
Getting a local number in Wilmington, NC
NANPA records place the exchanges of the area's named cities and towns in 2 area codes. 910 has the most, with 150 of 157 exchanges (96%). A local number lets drivers in Wilmington, NC call without dialing out of area. Callata includes up to 3 local numbers, and which numbers are open in an area code depends on carrier inventory when you choose.
| Area code | Exchanges | Time zone | In service since | Overlay with |
|---|---|---|---|---|
| 910 | 150 | Eastern | 1993 | 472 |
| 472 | 7 | Eastern | 2022 | 910 |
Exchanges are NANPA-assigned central office codes (NPA-NXX) in the rate centers matched to the area's named places. Source: NANPA utilized code and NPA reports.
How Callata works for motor vehicle towing companies
Callata is a business phone system priced at $99 a month with 5 users included, then $20 per additional user. Callata Office includes up to 3 local business numbers, unlimited inbound calling, 1,500 pooled outbound US and Canada minutes per user each month, a browser softphone that can also ring your cell, voicemail with transcription, call recording with AI summaries, business-hours routing and E911 on every number.
Porting a number you already use in Wilmington, NC is free, and business texting is available once the carrier registration (10DLC) is approved; the registration carries a one-time $49 fee. Which specific numbers are open in a given area code depends on carrier inventory at the time you sign up.
AI agents are optional: an AI receptionist or scheduler can pick up when the team is busy or closed, take a message, send a text or email, or transfer the call. They draw on prepaid AI minutes ($0.25/minute), disclose that they are AI, and outbound AI calls require prior consent and are limited to 8am–9pm.
Frequently asked questions
How many motor vehicle towing companies are there in Wilmington, NC?
Census County Business Patterns counted 15 motor vehicle towing companies in the Wilmington, NC metro area in 2023. They employed 68 people in mid-March.
What does a business phone system cost for a 5-person towing company?
At month-to-month list prices checked September 28, 2026, 5 users cost $150.00 a month on RingCentral RingEX Core and $124.75 on Ooma Office Pro. On Callata, $99 a month with 5 users included, then $20 per additional user, the same team pays $99.00.
What area code should a towing company in Wilmington, NC use?
Area code 910 has the most assigned exchanges among the area's named places, followed by 472. If you already have a local number, you can port it to Callata for free.
Can an AI receptionist answer calls for a towing company?
Yes. Callata's optional AI agents can answer when the team is busy or closed, take a message, text, email or transfer the call. They disclose that they are AI and are billed from prepaid AI minutes at $0.25 per minute.