Business phone system for automotive oil change and lubrication shops in Massachusetts

How many automotive oil change and lubrication shops operate in Massachusetts

The Census Bureau counted 178 automotive oil change and lubrication shops in Massachusetts in its 2023 County Business Patterns (NAICS 811191). They employed 1,326 people in mid-March and reported $56.4 million in annual payroll. That is the 18th highest count among the 50 states and DC with published figures. Automotive oil change and lubrication shops make up 0.10% of the 183,767 business establishments in the state.

Per 100,000 residents (2024 estimate) Massachusetts has 2.5 automotive oil change and lubrication shops, 6.6% below the national rate of 2.7. The average establishment has 7.4 employees against 8.5 nationally. Payroll per employee is $42,540, 20.2% above the U.S. figure of $35,384.

Massachusetts's largest markets for automotive oil change and lubrication shops

Census published oil change shop counts for 7 metro or micropolitan areas that include part of Massachusetts. The largest is Boston, MA-NH, with 129 establishments (a multi-state area; its count covers every state it spans). Single-state metro and micropolitan areas account for 28% of the statewide total; the rest are outside any published area or in areas Census suppressed.

Team sizes at automotive oil change and lubrication shops in Massachusetts

36.7% of Massachusetts's automotive oil change and lubrication shops with employees had fewer than five people in March 2023, compared with 28.9% nationally. 66.1% had fewer than ten. That is the size of team where a missed call usually means nobody was free, not that nobody was on staff.

Calls an oil change shop in Massachusetts has to catch

Quick-lube shops rely on walk-ins but still take calls about hours, wait times and services. Answering quickly brings customers in.

Calls an oil change shop in Massachusetts might handle in a typical week include:

• A customer calls about a fluid leak.
• The shop calls a customer about a reminder.
• A customer calls about a specific oil type.

Calls after closing time

After-hours calls are mostly hours questions.

Callata voicemail is transcribed and triaged for urgency, and business-hours routing decides where calls go once you close.

What a phone system costs an oil change shop in Massachusetts

Automotive oil change and lubrication shops in Massachusetts average 7.4 employees, so the comparison uses a 7-person team. Priced per seat, 7 users would run $210.00 a month on RingCentral RingEX Core and $174.65 on Ooma Office Pro (month-to-month list prices, checked September 28, 2026). On Callata the same 7 people cost $139.00 a month, less than either per-seat plan.

The annual difference against RingCentral's monthly list price comes to $852. Some vendors discount annual contracts; the table shows month-to-month prices.

Area codes in Massachusetts

Massachusetts has 9 geographic area codes in service according to NANPA. You can choose local numbers in the area codes your customers know, subject to carrier inventory, or port your current number for free.

How Callata works for automotive oil change and lubrication shops in Massachusetts

Callata Office costs $99 per month for up to 5 people, and each additional user is $20 a month. That covers up to 3 local numbers, calling from a browser or your cell, transcribed voicemail, recorded calls with AI summaries, after-hours routing and E911 on each number.

If you already have a number in Massachusetts, porting it to Callata is free. Texting from a local number requires a one-time carrier registration (10DLC, $49), and the numbers available in any area code depend on carrier inventory when you choose them.

Optional AI agents (receptionist, sales, support or scheduler) can answer calls after hours or when nobody picks up, take messages, text, email and transfer to your team. They are billed from prepaid AI minutes at $0.25 per minute, identify themselves as AI, and may only place outbound calls to people who consented, between 8am and 9pm.