CallataGuidesBusiness phone system for automotive oil change and lubrication shops in New York, NY-NJ
Automotive oil change and lubrication shops in the New York-Newark-Jersey City, NY-NJ metro area: 204 establishments in 2023, the local area codes, and what phone service costs an 8-person team.
- Establishments
- 204CBP 2023
- Employees
- 1,708mid-March 2023
- Per 100k residents
- 1.0U.S. 2.7
- Rank
- 5th of 478areas by count
How many automotive oil change and lubrication shops are in New York, NY-NJ?
There were 204 automotive oil change and lubrication shops in the New York-Newark-Jersey City, NY-NJ metro area in 2023, according to Census County Business Patterns (NAICS 811191, Automotive Oil Change and Lubrication Shops). Together they reported 1,708 mid-March employees and $63.7 million of payroll for the year. That ranks 5th of the 478 metro and micropolitan areas where Census published a count for this industry.
With 19.9 million residents in the Census 2024 estimate, that is 1.0 automotive oil change and lubrication shops per 100,000 people, 61.7% below the national rate of 2.7. Establishments average 8.4 employees, in line with the U.S. average of 8.5. Payroll per employee comes to $37,292, 5.4% above the national $35,384.
| Measure | New York, NY-NJ | New York | United States |
|---|---|---|---|
| Establishments | 204 | 254 | 9,085 |
| Mid-March employees | 1,708 (moderate noise) | 1,980 (moderate noise) | 77,250 |
| Annual payroll | $63,695,000 | $76,977,000 | $2,733,449,000 |
| Employees per establishment | 8.4 | 7.8 | 8.5 |
| Payroll per employee | $37,292 | $38,877 | $35,384 |
| Establishments per 100,000 residents | 1.0 | 1.3 | 2.7 |
Census County Business Patterns 2023 (mid-March employment; annual payroll). Employees and payroll flagged high-noise are shown but not used in the text. Residents: Census Vintage 2024 estimates.
Establishment size: automotive oil change and lubrication shops in New York, NY-NJ
Of the automotive oil change and lubrication shops in New York, NY-NJ that had employees in March 2023, 38.1% had fewer than five (the U.S. share is 28.9%). 60.9% had fewer than ten. Small teams usually share the phone: the person who answers is often also serving a customer or doing the job, which is when calls get missed.
| Employment size | Establishments | Share | U.S. share |
|---|---|---|---|
| 1–4 employees | 77 | 38.1% | 28.9% |
| 5–9 employees | 46 | 22.8% | 36.2% |
| 10–19 employees | 72 | 35.6% | 30.3% |
| 20–49 employees | 7 | 3.5% | 4.3% |
| 50 or more employees | 0 | 0.0% | 0.3% |
Employment-size classes count establishments by mid-March 2023 employment. Establishments with no March employees are excluded from the size classes, so shares are of establishments with employees. Source: Census County Business Patterns 2023.
Calls an oil change shop in New York, NY-NJ has to catch
Quick-lube shops rely on walk-ins but still take calls about hours, wait times and services. Answering quickly brings customers in. That holds for automotive oil change and lubrication shops in New York, NY-NJ as much as anywhere.
Calls an oil change shop in New York, NY-NJ might handle in a typical week include:
- A customer calls about a specific oil type.
- A customer calls about a fluid leak.
- A driver calls to ask about current wait time.
Calls after closing time
After-hours calls are mostly hours questions.
Callata transcribes voicemail and triages it for urgency, so the first callback in the morning can go to the caller who needs it most.
What a phone system costs an oil change shop in New York, NY-NJ
The average oil change shop in New York, NY-NJ has 8.4 employees, so an 8-person team is a reasonable benchmark. Per-seat business phone plans bill every one of those people. At month-to-month list prices checked September 28, 2026, 8 users on RingCentral RingEX Core cost $240.00 a month and 8 on Ooma Office Pro cost $199.60. On Callata the same 8 people cost $159.00 a month, less than either per-seat plan.
The annual difference against RingCentral's monthly list price comes to $972. Some vendors discount annual contracts; the table shows month-to-month prices.
| Provider (plan) | Pricing basis | Per month | Per year |
|---|---|---|---|
| Callata (Callata Office) | $99 incl. 5 users, $20 per extra user | $159.00 | $1,908.00 |
| Quo (Starter) | $19.00 per user | $152.00 | $1,824.00 |
| Nextiva (Core) | $23.00 per user | $184.00 | $2,208.00 |
| Ooma (Office Pro) | $24.95 per user | $199.60 | $2,395.20 |
| Dialpad (Standard) | $27.00 per user | $216.00 | $2,592.00 |
| RingCentral (RingEX Core) | $30.00 per user | $240.00 | $2,880.00 |
Competitor prices are each vendor's published month-to-month list price per user for its lowest plan that includes business calling and texting, checked September 28, 2026: Quo Starter $19, Nextiva Core $23, Ooma Office Pro $24.95 (Essentials excludes texting; one-time $29.95 activation not included), Dialpad Standard $27, RingCentral RingEX Core $30 ($20 billed annually). Prices exclude taxes and fees and may change; annual contracts lower some competitors' prices.
Getting a local number in New York, NY-NJ
NANPA records place the exchanges of the area's named cities and towns in 8 area codes. 201 has the most, with 761 of 3,908 exchanges (19%). Callata's plan includes up to 3 local numbers; you can pick them in the area codes your customers recognize, subject to carrier inventory, or port the number you already have for free.
| Area code | Exchanges | Time zone | In service since | Overlay with |
|---|---|---|---|---|
| 201 | 761 | Eastern | 1947 | 551 |
| 732 | 742 | Eastern | 1997 | 848 |
| 973 | 643 | Eastern | 1997 | 862 |
| 908 | 536 | Eastern | 1990 | none |
| 631 | 341 | Eastern | 1999 | 934 |
| 862 | 320 | Eastern | 2001 | 973 |
| 551 | 296 | Eastern | 2001 | 201 |
| 848 | 269 | Eastern | 2001 | 732 |
Exchanges are NANPA-assigned central office codes (NPA-NXX) in the rate centers matched to the area's named places. Source: NANPA utilized code and NPA reports.
Setting up Callata for an oil change shop in New York, NY-NJ
Callata Office costs $99 per month for up to 5 people, and each additional user is $20 a month. That covers up to 3 local numbers, calling from a browser or your cell, transcribed voicemail, recorded calls with AI summaries, after-hours routing and E911 on each number.
If you already have a number in New York, NY-NJ, porting it to Callata is free. Texting from a local number requires a one-time carrier registration (10DLC, $49), and the numbers available in any area code depend on carrier inventory when you choose them.
Optional AI agents (receptionist, sales, support or scheduler) can answer calls after hours or when nobody picks up, take messages, text, email and transfer to your team. They are billed from prepaid AI minutes at $0.25 per minute, identify themselves as AI, and may only place outbound calls to people who consented, between 8am and 9pm.
Frequently asked questions
How many automotive oil change and lubrication shops are there in New York, NY-NJ?
Census County Business Patterns counted 204 automotive oil change and lubrication shops in the New York-Newark-Jersey City, NY-NJ metro area in 2023. They employed 1,708 people in mid-March.
What does a business phone system cost for an 8-person oil change shop?
At month-to-month list prices checked September 28, 2026, 8 users cost $240.00 a month on RingCentral RingEX Core and $199.60 on Ooma Office Pro. On Callata, $99 a month with 5 users included, then $20 per additional user, the same team pays $159.00.
What area code should an oil change shop in New York, NY-NJ use?
Area code 201 has the most assigned exchanges among the area's named places, followed by 732 and 973. If you already have a local number, you can port it to Callata for free.
Can an AI receptionist answer calls for an oil change shop?
Yes. Callata's optional AI agents can answer when the team is busy or closed, take a message, text, email or transfer the call. They disclose that they are AI and are billed from prepaid AI minutes at $0.25 per minute.