CallataGuidesBusiness phone system for automotive oil change and lubrication shops in New Jersey
127 automotive oil change and lubrication shops operated in New Jersey in 2023. Where they are, how big their teams are, and what phone service costs them.
- Establishments
- 127CBP 2023
- Employees
- 1,054mid-March 2023
- Per 100k residents
- 1.3U.S. 2.7
- State rank
- 27th of 50by count
Automotive oil change and lubrication shops in New Jersey by the numbers
The Census Bureau counted 127 automotive oil change and lubrication shops in New Jersey in its 2023 County Business Patterns (NAICS 811191). They employed 1,054 people in mid-March and reported $40.6 million in annual payroll. That is the 27th highest count among the 50 states and DC with published figures. Automotive oil change and lubrication shops make up 0.05% of the 237,968 business establishments in the state.
Per 100,000 residents (2024 estimate) New Jersey has 1.3 automotive oil change and lubrication shops, 50.0% below the national rate of 2.7. The average establishment has 8.3 employees against 8.5 nationally. Payroll per employee is $38,475, 8.7% above the U.S. figure of $35,384.
| Measure | New Jersey | United States |
|---|---|---|
| Establishments | 127 | 9,085 |
| Mid-March employees | 1,054 (moderate noise) | 77,250 |
| Annual payroll | $40,553,000 | $2,733,449,000 |
| Employees per establishment | 8.3 | 8.5 |
| Payroll per employee | $38,475 | $35,384 |
| Establishments per 100,000 residents | 1.3 | 2.7 |
Census County Business Patterns 2023 (mid-March employment; annual payroll). Employees and payroll flagged high-noise are shown but not used in the text. Residents: Census Vintage 2024 estimates.
Where automotive oil change and lubrication shops in New Jersey are concentrated
Census published oil change shop counts for 6 metro or micropolitan areas that include part of New Jersey. The largest is New York, NY-NJ, with 204 establishments (a multi-state area; its count covers every state it spans). Single-state metro and micropolitan areas account for 10% of the statewide total; the rest are outside any published area or in areas Census suppressed.
| Area | Establishments | Employees | Per 100k residents |
|---|---|---|---|
| New York, NY-NJ | 204 | 1,708 | 1.0 |
| Philadelphia, PA-NJ-DE-MD | 77 | 652 | 1.2 |
| Allentown, PA-NJ | 12 | — | 1.4 |
| Trenton, NJ | 5 | — | 1.3 |
| Atlantic City, NJ | 5 | 38 | 1.3 |
| Vineland, NJ | 3 | — | 1.9 |
Source: Census County Business Patterns 2023; population from Census Vintage 2024 estimates.
Team sizes at automotive oil change and lubrication shops in New Jersey
38.1% of New Jersey's automotive oil change and lubrication shops with employees had fewer than five people in March 2023, compared with 28.9% nationally. 59.5% had fewer than ten. At that size the phone is shared, so routing (who rings, when, and what happens after hours) matters more than the number of desk phones.
| Employment size | Establishments | Share | U.S. share |
|---|---|---|---|
| 1–4 employees | 48 | 38.1% | 28.9% |
| 5–9 employees | 27 | 21.4% | 36.2% |
| 10–19 employees | 45 | 35.7% | 30.3% |
| 20–49 employees | 6 | 4.8% | 4.3% |
| 50 or more employees | 0 | 0.0% | 0.3% |
Employment-size classes count establishments by mid-March 2023 employment. Establishments with no March employees are excluded from the size classes, so shares are of establishments with employees. Source: Census County Business Patterns 2023.
Calls an oil change shop in New Jersey has to catch
Quick-lube shops rely on walk-ins but still take calls about hours, wait times and services. Answering quickly brings customers in. That holds for automotive oil change and lubrication shops in New Jersey as much as anywhere.
A few of the calls that come in to automotive oil change and lubrication shops in New Jersey:
- A customer calls about a specific oil type.
- The shop calls a customer about a reminder.
- A driver calls to ask about current wait time.
What automotive oil change and lubrication shops text about
Shops text service reminders.
Texting from a local number in New Jersey requires carrier registration (10DLC), a one-time $49 fee on Callata.
What a phone system costs an oil change shop in New Jersey
Automotive oil change and lubrication shops in New Jersey average 8.3 employees, so the comparison uses an 8-person team. On a per-user plan that headcount sets the bill: $199.60 a month on Ooma Office Pro or $240.00 on RingCentral RingEX Core at list price (checked September 28, 2026). Callata comes to $159.00 a month for 8 users ($99 a month with 5 users included, then $20 per additional user), below both.
Over a year, that is $972 less than RingCentral for an oil change shop in New Jersey of that size. Annual contracts lower some competitors' prices, so compare the plan you would actually sign.
| Provider (plan) | Pricing basis | Per month | Per year |
|---|---|---|---|
| Callata (Callata Office) | $99 incl. 5 users, $20 per extra user | $159.00 | $1,908.00 |
| Quo (Starter) | $19.00 per user | $152.00 | $1,824.00 |
| Nextiva (Core) | $23.00 per user | $184.00 | $2,208.00 |
| Ooma (Office Pro) | $24.95 per user | $199.60 | $2,395.20 |
| Dialpad (Standard) | $27.00 per user | $216.00 | $2,592.00 |
| RingCentral (RingEX Core) | $30.00 per user | $240.00 | $2,880.00 |
Competitor prices are each vendor's published month-to-month list price per user for its lowest plan that includes business calling and texting, checked September 28, 2026: Quo Starter $19, Nextiva Core $23, Ooma Office Pro $24.95 (Essentials excludes texting; one-time $29.95 activation not included), Dialpad Standard $27, RingCentral RingEX Core $30 ($20 billed annually). Prices exclude taxes and fees and may change; annual contracts lower some competitors' prices.
Area codes in New Jersey
New Jersey has 10 geographic area codes in service according to NANPA. Callata includes up to 3 local numbers, so an oil change shop can hold a number in more than one of them.
| Area code | Exchanges | Time zone | In service since | Overlay with |
|---|---|---|---|---|
| 609 | 780 | Eastern | 1957 | 640 |
| 732 | 780 | Eastern | 1997 | 848 |
| 201 | 779 | Eastern | 1947 | 551 |
| 973 | 779 | Eastern | 1997 | 862 |
| 908 | 722 | Eastern | 1990 | none |
| 856 | 676 | Eastern | 1999 | none |
| 862 | 390 | Eastern | 2001 | 973 |
| 551 | 301 | Eastern | 2001 | 201 |
| 848 | 289 | Eastern | 2001 | 732 |
| 640 | 132 | Eastern | 2018 | 609 |
Exchanges are NANPA-assigned central office codes (NPA-NXX) in the rate centers matched to the area's named places. Source: NANPA utilized code and NPA reports.
How Callata works for automotive oil change and lubrication shops in New Jersey
Callata is a business phone system priced at $99 a month with 5 users included, then $20 per additional user. Callata Office includes up to 3 local business numbers, unlimited inbound calling, 1,500 pooled outbound US and Canada minutes per user each month, a browser softphone that can also ring your cell, voicemail with transcription, call recording with AI summaries, business-hours routing and E911 on every number.
Porting a number you already use in New Jersey is free, and business texting is available once the carrier registration (10DLC) is approved; the registration carries a one-time $49 fee. Which specific numbers are open in a given area code depends on carrier inventory at the time you sign up.
AI agents are optional: an AI receptionist or scheduler can pick up when the team is busy or closed, take a message, send a text or email, or transfer the call. They draw on prepaid AI minutes ($0.25/minute), disclose that they are AI, and outbound AI calls require prior consent and are limited to 8am–9pm.
Frequently asked questions
How many automotive oil change and lubrication shops are in New Jersey?
127 in 2023, according to Census County Business Patterns. They employed 1,054 people in mid-March.
Which New Jersey metro area has the most automotive oil change and lubrication shops?
New York, NY-NJ, with 204 establishments in 2023.
What does a phone system cost an 8-person oil change shop?
$240.00 a month on RingCentral RingEX Core or $199.60 on Ooma Office Pro at month-to-month list prices (checked September 28, 2026); $159.00 on Callata ($99 a month with 5 users included, then $20 per additional user).
Do I need to register to text customers from a New Jersey number?
Yes. US carriers require business texting from local numbers to be registered (10DLC). On Callata the registration is a one-time $49 fee, and texting turns on once it is approved.