CallataGuidesBusiness phone system for automotive oil change and lubrication shops in Memphis, TN-MS-AR
Automotive oil change and lubrication shops in the Memphis, TN-MS-AR metro area: 51 establishments in 2023, the local area codes, and what phone service costs a 10-person team.
- Establishments
- 51CBP 2023
- Employees
- 487mid-March 2023
- Per 100k residents
- 3.8U.S. 2.7
- Rank
- 41st of 478areas by count
The oil change shop market in Memphis, TN-MS-AR
The Census Bureau's 2023 County Business Patterns lists 51 establishments classified as Automotive Oil Change and Lubrication Shops (NAICS 811191) in the Memphis, TN-MS-AR metro area. Together they reported 487 mid-March employees and $14.4 million of payroll for the year. That ranks 41st of the 478 metro and micropolitan areas where Census published a count for this industry.
With 1.3 million residents in the Census 2024 estimate, that is 3.8 automotive oil change and lubrication shops per 100,000 people, 42.6% above the national rate of 2.7. Establishments average 9.5 employees, 12.3% above the U.S. average of 8.5. Payroll per employee comes to $29,630, 16.3% below the national $35,384.
| Measure | Memphis, TN-MS-AR | Tennessee | United States |
|---|---|---|---|
| Establishments | 51 | 249 | 9,085 |
| Mid-March employees | 487 (moderate noise) | 2,680 | 77,250 |
| Annual payroll | $14,430,000 | $92,173,000 | $2,733,449,000 |
| Employees per establishment | 9.5 | 10.8 | 8.5 |
| Payroll per employee | $29,630 | $34,393 | $35,384 |
| Establishments per 100,000 residents | 3.8 | 3.4 | 2.7 |
Census County Business Patterns 2023 (mid-March employment; annual payroll). Employees and payroll flagged high-noise are shown but not used in the text. Residents: Census Vintage 2024 estimates.
How big automotive oil change and lubrication shops in Memphis, TN-MS-AR are
Of the automotive oil change and lubrication shops in Memphis, TN-MS-AR that had employees in March 2023, 19.6% had fewer than five (the U.S. share is 28.9%). 52.9% had fewer than ten. For a business of a few people, phone coverage is a staffing question as much as a technology one: someone has to be free to pick up, or the call needs somewhere sensible to go.
| Employment size | Establishments | Share | U.S. share |
|---|---|---|---|
| 1–4 employees | 10 | 19.6% | 28.9% |
| 5–9 employees | 17 | 33.3% | 36.2% |
| 10–19 employees | 18 | 35.3% | 30.3% |
| 20–49 employees | 6 | 11.8% | 4.3% |
| 50 or more employees | 0 | 0.0% | 0.3% |
Employment-size classes count establishments by mid-March 2023 employment. Establishments with no March employees are excluded from the size classes, so shares are of establishments with employees. Source: Census County Business Patterns 2023.
Calls an oil change shop in Memphis, TN-MS-AR has to catch
Quick-lube shops rely on walk-ins but still take calls about hours, wait times and services. Answering quickly brings customers in. That holds for automotive oil change and lubrication shops in Memphis, TN-MS-AR as much as anywhere.
Calls an oil change shop in Memphis, TN-MS-AR might handle in a typical week include:
- A driver calls to ask about current wait time.
- A customer calls about a fluid leak.
- A fleet calls about service.
Calls after closing time
After-hours calls are mostly hours questions.
Business-hours routing in Callata sends calls to voicemail, a teammate's cell or an AI agent once the day ends, and voicemails arrive transcribed with an urgency flag.
Phone system pricing for a 10-person oil change shop
The average oil change shop in Memphis, TN-MS-AR has 9.5 employees, so a 10-person team is a reasonable benchmark. Priced per seat, 10 users would run $300.00 a month on RingCentral RingEX Core and $249.50 on Ooma Office Pro (month-to-month list prices, checked September 28, 2026). On Callata the same 10 people cost $199.00 a month, less than either per-seat plan.
The annual difference against RingCentral's monthly list price comes to $1,212. Some vendors discount annual contracts; the table shows month-to-month prices.
| Provider (plan) | Pricing basis | Per month | Per year |
|---|---|---|---|
| Callata (Callata Office) | $99 incl. 5 users, $20 per extra user | $199.00 | $2,388.00 |
| Quo (Starter) | $19.00 per user | $190.00 | $2,280.00 |
| Nextiva (Core) | $23.00 per user | $230.00 | $2,760.00 |
| Ooma (Office Pro) | $24.95 per user | $249.50 | $2,994.00 |
| Dialpad (Standard) | $27.00 per user | $270.00 | $3,240.00 |
| RingCentral (RingEX Core) | $30.00 per user | $300.00 | $3,600.00 |
Competitor prices are each vendor's published month-to-month list price per user for its lowest plan that includes business calling and texting, checked September 28, 2026: Quo Starter $19, Nextiva Core $23, Ooma Office Pro $24.95 (Essentials excludes texting; one-time $29.95 activation not included), Dialpad Standard $27, RingCentral RingEX Core $30 ($20 billed annually). Prices exclude taxes and fees and may change; annual contracts lower some competitors' prices.
Local area codes for automotive oil change and lubrication shops in Memphis, TN-MS-AR
NANPA records place the exchanges of the area's named cities and towns in 4 area codes. 901 has the most, with 606 of 709 exchanges (85%). Callata's plan includes up to 3 local numbers; you can pick them in the area codes your customers recognize, subject to carrier inventory, or port the number you already have for free.
| Area code | Exchanges | Time zone | In service since | Overlay with |
|---|---|---|---|---|
| 901 | 606 | Central | 1947 | none |
| 662 | 79 | Central | 1999 | 471 |
| 870 | 22 | Central | 1997 | 327 |
| 327 | 2 | Central | 2024 | 870 |
Exchanges are NANPA-assigned central office codes (NPA-NXX) in the rate centers matched to the area's named places. Source: NANPA utilized code and NPA reports.
How Callata works for automotive oil change and lubrication shops
Callata is a business phone system priced at $99 a month with 5 users included, then $20 per additional user. Callata Office includes up to 3 local business numbers, unlimited inbound calling, 1,500 pooled outbound US and Canada minutes per user each month, a browser softphone that can also ring your cell, voicemail with transcription, call recording with AI summaries, business-hours routing and E911 on every number.
If you already have a number in Memphis, TN-MS-AR, porting it to Callata is free. Texting from a local number requires a one-time carrier registration (10DLC, $49), and the numbers available in any area code depend on carrier inventory when you choose them.
Optional AI agents (receptionist, sales, support or scheduler) can answer calls after hours or when nobody picks up, take messages, text, email and transfer to your team. They are billed from prepaid AI minutes at $0.25 per minute, identify themselves as AI, and may only place outbound calls to people who consented, between 8am and 9pm.
Frequently asked questions
How many automotive oil change and lubrication shops are there in Memphis, TN-MS-AR?
Census County Business Patterns counted 51 automotive oil change and lubrication shops in the Memphis, TN-MS-AR metro area in 2023. They employed 487 people in mid-March.
What does a business phone system cost for a 10-person oil change shop?
At month-to-month list prices checked September 28, 2026, 10 users cost $300.00 a month on RingCentral RingEX Core and $249.50 on Ooma Office Pro. On Callata, $99 a month with 5 users included, then $20 per additional user, the same team pays $199.00.
What area code should an oil change shop in Memphis, TN-MS-AR use?
Area code 901 has the most assigned exchanges among the area's named places, followed by 662 and 870. If you already have a local number, you can port it to Callata for free.
Can an AI receptionist answer calls for an oil change shop?
Yes. Callata's optional AI agents can answer when the team is busy or closed, take a message, text, email or transfer the call. They disclose that they are AI and are billed from prepaid AI minutes at $0.25 per minute.