CallataGuidesBusiness phone system for automotive oil change and lubrication shops in Texas
1,143 automotive oil change and lubrication shops operated in Texas in 2023. Where they are, how big their teams are, and what phone service costs them.
- Establishments
- 1,143CBP 2023
- Employees
- 9,648mid-March 2023
- Per 100k residents
- 3.7U.S. 2.7
- State rank
- 1st of 50by count
The oil change shop industry in Texas
Texas had 1,143 automotive oil change and lubrication shops in 2023, according to Census County Business Patterns (NAICS 811191, Automotive Oil Change and Lubrication Shops). They employed 9,648 people in mid-March and reported $343.6 million in annual payroll. That is the 1st highest count among the 50 states and DC with published figures. Automotive oil change and lubrication shops make up 0.17% of the 670,878 business establishments in the state.
Per 100,000 residents (2024 estimate) Texas has 3.7 automotive oil change and lubrication shops, 36.7% above the national rate of 2.7. The average establishment has 8.4 employees against 8.5 nationally. Payroll per employee is $35,616, in line with the U.S. figure of $35,384.
| Measure | Texas | United States |
|---|---|---|
| Establishments | 1,143 | 9,085 |
| Mid-March employees | 9,648 | 77,250 |
| Annual payroll | $343,619,000 | $2,733,449,000 |
| Employees per establishment | 8.4 | 8.5 |
| Payroll per employee | $35,616 | $35,384 |
| Establishments per 100,000 residents | 3.7 | 2.7 |
Census County Business Patterns 2023 (mid-March employment; annual payroll). Employees and payroll flagged high-noise are shown but not used in the text. Residents: Census Vintage 2024 estimates.
Automotive oil change and lubrication shops by metro area in Texas
Census published oil change shop counts for 39 metro or micropolitan areas that include part of Texas. The largest is Dallas, TX, with 306 establishments. Single-state metro and micropolitan areas account for 90% of the statewide total; the rest are outside any published area or in areas Census suppressed.
| Area | Establishments | Employees | Per 100k residents |
|---|---|---|---|
| Dallas, TX | 306 | 2,268 | 3.7 |
| Houston, TX | 189 | 1,806 | 2.4 |
| San Antonio, TX | 106 | 1,113 | 3.8 |
| Austin, TX | 80 | 791 | 3.1 |
| El Paso, TX | 45 | 381 | 5.1 |
| McAllen, TX | 29 | 143 | 3.2 |
| Killeen, TX | 26 | 194 | 5.1 |
| Longview, TX | 21 | — | 7.1 |
| Tyler, TX | 15 | — | 6.0 |
| Lubbock, TX | 14 | — | 3.8 |
| Midland, TX | 14 | 191 | 7.4 |
| Abilene, TX | 14 | 173 | 7.6 |
| Corpus Christi, TX | 13 | — | 2.9 |
| Brownsville, TX | 11 | 59 | 2.5 |
| Sherman, TX | 11 | — | 7.3 |
| Beaumont, TX | 10 | 125 | 2.5 |
| Odessa, TX | 10 | 154 | 5.9 |
| Wichita Falls, TX | 10 | 48 | 6.7 |
| Waco, TX | 9 | 58 | 2.9 |
| Amarillo, TX | 9 | — | 3.3 |
| Lufkin, TX | 8 | — | 9.1 |
| Athens, TX | 8 | — | 9.1 |
| College Station, TX | 7 | — | 2.4 |
| Laredo, TX | 7 | 107 | 2.6 |
| Mount Pleasant, TX | 7 | 27 | 12.3 |
Top 25 of 39 areas by establishments. Source: Census CBP 2023.
Team sizes at automotive oil change and lubrication shops in Texas
30.6% of Texas's automotive oil change and lubrication shops with employees had fewer than five people in March 2023, compared with 28.9% nationally. 68.9% had fewer than ten. At that size the phone is shared, so routing (who rings, when, and what happens after hours) matters more than the number of desk phones.
| Employment size | Establishments | Share | U.S. share |
|---|---|---|---|
| 1–4 employees | 350 | 30.6% | 28.9% |
| 5–9 employees | 437 | 38.2% | 36.2% |
| 10–19 employees | 299 | 26.2% | 30.3% |
| 20–49 employees | 46 | 4.0% | 4.3% |
| 50 or more employees | 11 | 1.0% | 0.3% |
Employment-size classes count establishments by mid-March 2023 employment. Establishments with no March employees are excluded from the size classes, so shares are of establishments with employees. Source: Census County Business Patterns 2023.
What automotive oil change and lubrication shops in Texas use the phone for
Quick-lube shops rely on walk-ins but still take calls about hours, wait times and services. Answering quickly brings customers in.
Calls an oil change shop in Texas might handle in a typical week include:
- A fleet calls about service.
- A driver calls to ask about current wait time.
- A customer calls about a specific oil type.
Business texting for automotive oil change and lubrication shops
Shops text service reminders.
Texting from a local number in Texas requires carrier registration (10DLC), a one-time $49 fee on Callata.
Callata vs. per-seat pricing for automotive oil change and lubrication shops in Texas
Automotive oil change and lubrication shops in Texas average 8.4 employees, so the comparison uses an 8-person team. On a per-user plan that headcount sets the bill: $199.60 a month on Ooma Office Pro or $240.00 on RingCentral RingEX Core at list price (checked September 28, 2026). Callata comes to $159.00 a month for 8 users ($99 a month with 5 users included, then $20 per additional user), below both.
Over a year, that is $972 less than RingCentral for an oil change shop in Texas of that size. Annual contracts lower some competitors' prices, so compare the plan you would actually sign.
| Provider (plan) | Pricing basis | Per month | Per year |
|---|---|---|---|
| Callata (Callata Office) | $99 incl. 5 users, $20 per extra user | $159.00 | $1,908.00 |
| Quo (Starter) | $19.00 per user | $152.00 | $1,824.00 |
| Nextiva (Core) | $23.00 per user | $184.00 | $2,208.00 |
| Ooma (Office Pro) | $24.95 per user | $199.60 | $2,395.20 |
| Dialpad (Standard) | $27.00 per user | $216.00 | $2,592.00 |
| RingCentral (RingEX Core) | $30.00 per user | $240.00 | $2,880.00 |
Competitor prices are each vendor's published month-to-month list price per user for its lowest plan that includes business calling and texting, checked September 28, 2026: Quo Starter $19, Nextiva Core $23, Ooma Office Pro $24.95 (Essentials excludes texting; one-time $29.95 activation not included), Dialpad Standard $27, RingCentral RingEX Core $30 ($20 billed annually). Prices exclude taxes and fees and may change; annual contracts lower some competitors' prices.
Area codes in Texas
Texas has 29 geographic area codes in service according to NANPA. Callata includes up to 3 local numbers, so an oil change shop can hold a number in more than one of them.
| Area code | Exchanges | Time zone | In service since | Overlay with |
|---|---|---|---|---|
| 281 | 786 | Central | 1996 | 346, 621, 713, 832 |
| 469 | 786 | Central | 1999 | 214, 945, 972 |
| 832 | 786 | Central | 1999 | 281, 346, 713 |
| 512 | 785 | Central | 1947 | 737 |
| 713 | 785 | Central | 1947 | 281, 346, 621, 832 |
| 972 | 785 | Central | 1996 | 214, 469, 945 |
| 210 | 784 | Central | 1992 | 726 |
| 214 | 784 | Central | 1947 | 469, 945, 972 |
| 817 | 780 | Central | 1953 | 682 |
| 903 | 771 | Central | 1990 | 430 |
| 346 | 752 | Central | 2014 | 281, 621, 713, 832 |
| 956 | 735 | Central | 1997 | none |
| 806 | 734 | Central | 1957 | none |
| 254 | 671 | Central | 1997 | none |
| 361 | 537 | Central | 1999 | none |
| 940 | 506 | Central | 1997 | none |
| 830 | 496 | Central | 1997 | none |
| 409 | 433 | Central | 1982 | none |
| 936 | 422 | Central | 2000 | none |
| 682 | 421 | Central | 2000 | 817 |
Exchanges are NANPA-assigned central office codes (NPA-NXX) in the rate centers matched to the area's named places. Source: NANPA utilized code and NPA reports.
How Callata works for automotive oil change and lubrication shops in Texas
Callata Office costs $99 per month for up to 5 people, and each additional user is $20 a month. That covers up to 3 local numbers, calling from a browser or your cell, transcribed voicemail, recorded calls with AI summaries, after-hours routing and E911 on each number.
Porting a number you already use in Texas is free, and business texting is available once the carrier registration (10DLC) is approved; the registration carries a one-time $49 fee. Which specific numbers are open in a given area code depends on carrier inventory at the time you sign up.
AI agents are optional: an AI receptionist or scheduler can pick up when the team is busy or closed, take a message, send a text or email, or transfer the call. They draw on prepaid AI minutes ($0.25/minute), disclose that they are AI, and outbound AI calls require prior consent and are limited to 8am–9pm.
Frequently asked questions
How many automotive oil change and lubrication shops are in Texas?
1,143 in 2023, according to Census County Business Patterns. They employed 9,648 people in mid-March.
Which Texas metro area has the most automotive oil change and lubrication shops?
Dallas, TX, with 306 establishments in 2023.
What does a phone system cost an 8-person oil change shop?
$240.00 a month on RingCentral RingEX Core or $199.60 on Ooma Office Pro at month-to-month list prices (checked September 28, 2026); $159.00 on Callata ($99 a month with 5 users included, then $20 per additional user).
Do I need to register to text customers from a Texas number?
Yes. US carriers require business texting from local numbers to be registered (10DLC). On Callata the registration is a one-time $49 fee, and texting turns on once it is approved.