CallataGuidesBusiness phone system for automotive oil change and lubrication shops in Kentucky
145 automotive oil change and lubrication shops operated in Kentucky in 2023. Where they are, how big their teams are, and what phone service costs them.
- Establishments
- 145CBP 2023
- Per 100k residents
- 3.2U.S. 2.7
- State rank
- 23rd of 50by count
The oil change shop industry in Kentucky
Kentucky had 145 automotive oil change and lubrication shops in 2023, according to Census County Business Patterns (NAICS 811191, Automotive Oil Change and Lubrication Shops). That is the 23rd highest count among the 50 states and DC with published figures. Automotive oil change and lubrication shops make up 0.15% of the 94,402 business establishments in the state.
Per 100,000 residents (2024 estimate) Kentucky has 3.2 automotive oil change and lubrication shops, 18.3% above the national rate of 2.7.
| Measure | Kentucky | United States |
|---|---|---|
| Establishments | 145 | 9,085 |
| Mid-March employees | 1,190 (high noise) | 77,250 |
| Annual payroll | $42,445,000 (moderate noise) | $2,733,449,000 |
| Employees per establishment | — | 8.5 |
| Payroll per employee | — | $35,384 |
| Establishments per 100,000 residents | 3.2 | 2.7 |
Census County Business Patterns 2023 (mid-March employment; annual payroll). Employees and payroll flagged high-noise are shown but not used in the text. Residents: Census Vintage 2024 estimates.
Where automotive oil change and lubrication shops in Kentucky are concentrated
Census published oil change shop counts for 11 metro or micropolitan areas that include part of Kentucky. The largest is Cincinnati, OH-KY-IN, with 61 establishments (a multi-state area; its count covers every state it spans). Single-state metro and micropolitan areas account for 32% of the statewide total; the rest are outside any published area or in areas Census suppressed.
| Area | Establishments | Employees | Per 100k residents |
|---|---|---|---|
| Cincinnati, OH-KY-IN | 61 | 601 | 2.6 |
| Louisville, KY-IN | 55 | — | 3.9 |
| Lexington, KY | 21 | — | 3.9 |
| Huntington, WV-KY-OH | 17 | 118 | 4.6 |
| Clarksville, TN-KY | 12 | 400 | 3.5 |
| Elizabethtown, KY | 7 | — | 5.5 |
| Pikeville, KY | 4 | 21 | 4.4 |
| Frankfort, KY | 4 | — | 5.2 |
| Danville, KY | 4 | 23 | 7.1 |
| Bowling Green, KY | 3 | — | 1.5 |
| Richmond, KY | 3 | — | 2.3 |
Source: Census County Business Patterns 2023; population from Census Vintage 2024 estimates.
Team sizes at automotive oil change and lubrication shops in Kentucky
23.8% of Kentucky's automotive oil change and lubrication shops with employees had fewer than five people in March 2023, compared with 28.9% nationally. 68.5% had fewer than ten. That is the size of team where a missed call usually means nobody was free, not that nobody was on staff.
| Employment size | Establishments | Share | U.S. share |
|---|---|---|---|
| 1–4 employees | 34 | 23.8% | 28.9% |
| 5–9 employees | 64 | 44.8% | 36.2% |
| 10–19 employees | 45 | 31.5% | 30.3% |
| 20–49 employees | not published | — | 4.3% |
| 50 or more employees | 0 | 0.0% | 0.3% |
Employment-size classes count establishments by mid-March 2023 employment. Establishments with no March employees are excluded from the size classes, so shares are of establishments with employees. Source: Census County Business Patterns 2023.
Why the phone matters for automotive oil change and lubrication shops in Kentucky
Quick-lube shops rely on walk-ins but still take calls about hours, wait times and services. Answering quickly brings customers in.
A few of the calls that come in to automotive oil change and lubrication shops in Kentucky:
- A driver calls to ask about current wait time.
- A customer calls about a fluid leak.
- A fleet calls about service.
When nobody can pick up
After-hours calls are mostly hours questions.
Callata voicemail is transcribed and triaged for urgency, and business-hours routing decides where calls go once you close.
What a phone system costs an oil change shop in Kentucky
The comparison uses a 9-person team, the rounded U.S. average for automotive oil change and lubrication shops. Per-seat business phone plans bill every one of those people. At month-to-month list prices checked September 28, 2026, 9 users on RingCentral RingEX Core cost $270.00 a month and 9 on Ooma Office Pro cost $224.55. On Callata the same 9 people cost $179.00 a month, less than either per-seat plan.
The annual difference against RingCentral's monthly list price comes to $1,092. Some vendors discount annual contracts; the table shows month-to-month prices.
| Provider (plan) | Pricing basis | Per month | Per year |
|---|---|---|---|
| Callata (Callata Office) | $99 incl. 5 users, $20 per extra user | $179.00 | $2,148.00 |
| Quo (Starter) | $19.00 per user | $171.00 | $2,052.00 |
| Nextiva (Core) | $23.00 per user | $207.00 | $2,484.00 |
| Ooma (Office Pro) | $24.95 per user | $224.55 | $2,694.60 |
| Dialpad (Standard) | $27.00 per user | $243.00 | $2,916.00 |
| RingCentral (RingEX Core) | $30.00 per user | $270.00 | $3,240.00 |
Competitor prices are each vendor's published month-to-month list price per user for its lowest plan that includes business calling and texting, checked September 28, 2026: Quo Starter $19, Nextiva Core $23, Ooma Office Pro $24.95 (Essentials excludes texting; one-time $29.95 activation not included), Dialpad Standard $27, RingCentral RingEX Core $30 ($20 billed annually). Prices exclude taxes and fees and may change; annual contracts lower some competitors' prices.
Area codes in Kentucky
Kentucky has 5 geographic area codes in service according to NANPA. You can choose local numbers in the area codes your customers know, subject to carrier inventory, or port your current number for free.
| Area code | Exchanges | Time zone | In service since | Overlay with |
|---|---|---|---|---|
| 270 | 769 | Eastern and Central | 1999 | 364 |
| 502 | 735 | Eastern | 1947 | 761 |
| 606 | 639 | Eastern and Central | 1955 | none |
| 859 | 563 | Eastern | 2000 | none |
| 364 | 72 | Eastern and Central | 2014 | 270 |
Exchanges are NANPA-assigned central office codes (NPA-NXX) in the rate centers matched to the area's named places. Source: NANPA utilized code and NPA reports.
How Callata works for automotive oil change and lubrication shops in Kentucky
Callata Office costs $99 per month for up to 5 people, and each additional user is $20 a month. That covers up to 3 local numbers, calling from a browser or your cell, transcribed voicemail, recorded calls with AI summaries, after-hours routing and E911 on each number.
If you already have a number in Kentucky, porting it to Callata is free. Texting from a local number requires a one-time carrier registration (10DLC, $49), and the numbers available in any area code depend on carrier inventory when you choose them.
Optional AI agents (receptionist, sales, support or scheduler) can answer calls after hours or when nobody picks up, take messages, text, email and transfer to your team. They are billed from prepaid AI minutes at $0.25 per minute, identify themselves as AI, and may only place outbound calls to people who consented, between 8am and 9pm.
Frequently asked questions
How many automotive oil change and lubrication shops are in Kentucky?
145 in 2023, according to Census County Business Patterns.
Which Kentucky metro area has the most automotive oil change and lubrication shops?
Cincinnati, OH-KY-IN, with 61 establishments in 2023.
What does a phone system cost a 9-person oil change shop?
$270.00 a month on RingCentral RingEX Core or $224.55 on Ooma Office Pro at month-to-month list prices (checked September 28, 2026); $179.00 on Callata ($99 a month with 5 users included, then $20 per additional user).
Do I need to register to text customers from a Kentucky number?
Yes. US carriers require business texting from local numbers to be registered (10DLC). On Callata the registration is a one-time $49 fee, and texting turns on once it is approved.