Business phone system for automotive oil change and lubrication shops in Tennessee

The oil change shop industry in Tennessee

County Business Patterns counts 249 establishments in Tennessee classified as Automotive Oil Change and Lubrication Shops (NAICS 811191) for 2023. They employed 2,680 people in mid-March and reported $92.2 million in annual payroll. That is the 11th highest count among the 50 states and DC with published figures. Automotive oil change and lubrication shops make up 0.17% of the 150,129 business establishments in the state.

Per 100,000 residents (2024 estimate) Tennessee has 3.4 automotive oil change and lubrication shops, 29.0% above the national rate of 2.7. The average establishment has 10.8 employees against 8.5 nationally. Payroll per employee is $34,393, 2.8% below the U.S. figure of $35,384.

Tennessee's largest markets for automotive oil change and lubrication shops

Census published oil change shop counts for 14 metro or micropolitan areas that include part of Tennessee. The largest is Nashville, TN, with 77 establishments. Single-state metro and micropolitan areas account for 58% of the statewide total; the rest are outside any published area or in areas Census suppressed.

Team sizes at automotive oil change and lubrication shops in Tennessee

20.2% of Tennessee's automotive oil change and lubrication shops with employees had fewer than five people in March 2023, compared with 28.9% nationally. 48.0% had fewer than ten. That is the size of team where a missed call usually means nobody was free, not that nobody was on staff.

Why the phone matters for automotive oil change and lubrication shops in Tennessee

Quick-lube shops rely on walk-ins but still take calls about hours, wait times and services. Answering quickly brings customers in.

A few of the calls that come in to automotive oil change and lubrication shops in Tennessee:

• A customer calls about a fluid leak.
• A customer calls about a specific oil type.
• A driver calls to ask about current wait time.

After-hours calls

After-hours calls are mostly hours questions.

Callata voicemail is transcribed and triaged for urgency, and business-hours routing decides where calls go once you close.

What a phone system costs an oil change shop in Tennessee

Automotive oil change and lubrication shops in Tennessee average 10.8 employees, so the comparison uses an 11-person team. Per-seat business phone plans bill every one of those people. At month-to-month list prices checked September 28, 2026, 11 users on RingCentral RingEX Core cost $330.00 a month and 11 on Ooma Office Pro cost $274.45. On Callata the same 11 people cost $219.00 a month, less than either per-seat plan.

The annual difference against RingCentral's monthly list price comes to $1,332. Some vendors discount annual contracts; the table shows month-to-month prices.

Area codes in Tennessee

Tennessee has 8 geographic area codes in service according to NANPA. You can choose local numbers in the area codes your customers know, subject to carrier inventory, or port your current number for free.

How Callata works for automotive oil change and lubrication shops in Tennessee

Callata Office costs $99 per month for up to 5 people, and each additional user is $20 a month. That covers up to 3 local numbers, calling from a browser or your cell, transcribed voicemail, recorded calls with AI summaries, after-hours routing and E911 on each number.

If you already have a number in Tennessee, porting it to Callata is free. Texting from a local number requires a one-time carrier registration (10DLC, $49), and the numbers available in any area code depend on carrier inventory when you choose them.

Optional AI agents (receptionist, sales, support or scheduler) can answer calls after hours or when nobody picks up, take messages, text, email and transfer to your team. They are billed from prepaid AI minutes at $0.25 per minute, identify themselves as AI, and may only place outbound calls to people who consented, between 8am and 9pm.